BeyondTrust
BeyondTrust CorporationReviews from AWS customer
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BeyondTrust Remote Support beyond Reliable.
What do you like best about the product?
Sessions are fully encrypted (TLS 1.2+), with extensive logging, video capture, and audit trails. Works across Windows, macOS, Linux, iOS, Android, ChromeOS, and even network devices and kiosks. Multiple technicians can join a session (“session sharing” / “shadowing”) to solve complex issues faster.
What do you dislike about the product?
Some users note that the agent/client can be heavy on system resources, especially on older machines.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to quickly and securely assist remote employees. For example, when a manager couldn’t connect to the VPN, I launched a secure session, fixed the issue, and restored access within minutes. It’s helped me resolve problems faster, maintain compliance, and keep users productive from anywhere
Easy screen share and remote control tool via Microsoft teams
What do you like best about the product?
While working with teams outside of the country, the beyond trust remote support via the Microsoft teams platform allowed us to collaborate more effectively as instead of explaining where to find something, they could take control and show me themselves.
What do you dislike about the product?
From my experience of using it within Microsoft teams, I experienced no faults in the system.
What problems is the product solving and how is that benefiting you?
Work from home era, where teams need to be able to support each other while not being in the physical office.
My experience has been great!
What do you like best about the product?
It excels in security, control, and efficiency, making the overall remote troubleshooting process reliable.
What do you dislike about the product?
The interface can be a bit complex and has a bit of a learning curve before you become fully comfortable.
What problems is the product solving and how is that benefiting you?
it streamlines secure remote access, accelerates troubleshooting, and automates compliance audits. This leads to faster incident resolution and reliable assistance for the team.
Review of BeyondTrust remote support
What do you like best about the product?
I enjoyed how fast and easy it was to set up. Easily implemented and got to use right away.
What do you dislike about the product?
No dislikes. I will be using again in the near future.
What problems is the product solving and how is that benefiting you?
It solved the problem of having to find a software that covers both video and visual when doing an assessment.
BT Remote Support Review
What do you like best about the product?
It is the only appliance that is hosted as an on-prem about remote support, which makes it the only secure solution about the topic.
What do you dislike about the product?
Pricing, the high cost of licensing comparing opponents.
What problems is the product solving and how is that benefiting you?
It solves end-to-end secure connection by encrypting via SSL certificate.
Good Product with good support
What do you like best about the product?
Easy Handling as User
Many different Adminsettings / Permissions which can be set very strict
Many different Adminsettings / Permissions which can be set very strict
What do you dislike about the product?
Doesn't find anything until now
Only thing is the HA Config, didn't like the setting/handling but when it's configured, everything works fine
Only thing is the HA Config, didn't like the setting/handling but when it's configured, everything works fine
What problems is the product solving and how is that benefiting you?
Remote support for all our customers in a secure way
BT-PAM Review
What do you like best about the product?
We can access multiple servers by single portal whether it's AWS, AZURE or GCP.
What do you dislike about the product?
Nothing. Everything is good. Just we need to onboard the servers here.
What problems is the product solving and how is that benefiting you?
We can access multiple server through one portal. Don't need different portals for each cloud provider. Also for both windows and linux.
Flexible and Efficient, but Could Use More Entra Support
What do you like best about the product?
What I like best about BeyondTrust Remote Support is how easy it is to access unattended devices. It just requires a double-click from the jump list.
I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops.
Overall, it just makes remote support smoother and more efficient.
I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops.
Overall, it just makes remote support smoother and more efficient.
What do you dislike about the product?
One thing I wish BeyondTrust Remote Support did better is offering more options for connecting to Entra-joined devices. The jump client works fine most of the time, but it would be great to have an alternative method for unattended access—just in case the jump client stops working or gets removed from the endpoint. Having a backup option would make things a lot more reliable, especially in environments where device management can be a bit unpredictable.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support really helps us tackle a couple of key challenges. One big one is being able to access kiosk-based devices where no user is present. With unattended access, we can jump in and troubleshoot or update those machines without needing someone on the other end, which is a huge time-saver.
It also makes it easy to support our end users quickly and efficiently. Whether they’re in the office or remote, we can connect fast and get issues resolved without a lot of back and forth. Overall, it helps us keep things running smoothly and cuts down on downtime.
It also makes it easy to support our end users quickly and efficiently. Whether they’re in the office or remote, we can connect fast and get issues resolved without a lot of back and forth. Overall, it helps us keep things running smoothly and cuts down on downtime.
One of the best platforms to connect or control a device remotely
What do you like best about the product?
What I like most about BeyondTrust Remote Support is its ability to let me view, control, and perform troubleshooting directly on a user’s machine. Deployment is straightforward, and the tool functions reliably to support remote IT operations
What do you dislike about the product?
“Aside from occasional network issues on the user’s end—which can affect the remote session and hinder troubleshooting—BeyondTrust Remote Support has been perfect for my needs. I haven’t encountered any issues with the platform itself.
What problems is the product solving and how is that benefiting you?
With BeyondTrust Remote Support, I can assist users efficiently in real time without needing to go onsite for troubleshooting.
Great Remote Support tool with hosted and on premise options.
What do you like best about the product?
Extended functionality and not limited to remote screen sharing, including direct File system, Registry and Shell System Access capabilities.
The support team is generally quite efficient in their response times, and a proactive approach results in faster resolutions.
The support team is generally quite efficient in their response times, and a proactive approach results in faster resolutions.
What do you dislike about the product?
System updates require staging to allow devices to update accordingly. Devices that do not update their agents will be lost and will require reinstallation. Not so much a problem, but an item to be included in lifecycle management.
What problems is the product solving and how is that benefiting you?
End user support providing a platform to connect to devices in any location securely, and not limited to on-premises. While in addition enabling support to enhance their capabilities through included feature set.
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