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Good remote support program
What do you like best about the product?
Lets me see what a user is seeing remotely and adjust settings in their end of needed.
What do you dislike about the product?
Sometimes there are prompts that i cannot see or click that I will need the user to click on their end.
What problems is the product solving and how is that benefiting you?
Remote helpdesk support for users at their computers that are having issues getting things to work.
Recommendations to others considering the product:
Works fine for the most part and fairly easy to use.
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Easy peasy
What do you like best about the product?
Very easy to use... Connection is easy and getting the user to understand what to do is easy too
What do you dislike about the product?
There is really nothing I dislike about this software.. Except the people bug you to use it at home when they see how simple it is to connect
What problems is the product solving and how is that benefiting you?
Remote assistance with users made easy
Recommendations to others considering the product:
Really take it for a spin
Good but could be better
What do you like best about the product?
Fairly stable remote support client, secure connection
What do you dislike about the product?
occasionally will crash if ping goes above 200, resouce intensive on client pc
What problems is the product solving and how is that benefiting you?
General technical support
Easy to use and great connection
What do you like best about the product?
Very easy to use with our companies employee base. Allows us to jump on to any computer in our network within seconds, chat with the users, control and install and elevate adminstrative rights. Works smoothly even on low bandwidtch connections. Reconnects if there is network interuption.
What do you dislike about the product?
For users we are unable to jump to, it often can be difficult for the end user to understand how to open and launch the software from Edge browser, as often blocked by popups.
What problems is the product solving and how is that benefiting you?
Full customer support for troubleshooting software, installing software and general assistance.
Recommendations to others considering the product:
No recommendations at this time
Bomgar
What do you like best about the product?
The best features about this remote desktop tool was the ability to message other team members for help while using the remote tool, it provided a direct link on company site for the client when I was unable to coonect with the user credentials provided.
What do you dislike about the product?
There was a delay with saving screen shots. It would let me open multiple desktop sessions and I would assumed i was closed out of the previous remote seesion.
What problems is the product solving and how is that benefiting you?
I was working as a helpdesk agent at a hospital.
A very niche tool
What do you like best about the product?
Ability to remotely connect to the machines and transfer files.
built in screenshot ability.
built in screenshot ability.
What do you dislike about the product?
nothing so far. the application has been a life saver. :Less time consuming than VNC
What problems is the product solving and how is that benefiting you?
Store remote support
Recommendations to others considering the product:
best tool so far for remote support
Bomgar -- all about Money -- no longer competitive
What do you like best about the product?
Some branding; easy to use; appliance based.
What do you dislike about the product?
yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional licenses (and the yearly maintence cost for those licenses.)
What problems is the product solving and how is that benefiting you?
helping customers
Recommendations to others considering the product:
We have been their customer for 14 years and are now thinking of using a different remote solution. No longer competitive; they charge 4% uplift each year -- their yearly maintenance cost keeps going up. When paying maintenance, they tell customers that they will be charged 3% if allowed by law. They do not let the customers know if the state they are in doesn't allow merchants to impose surcharge. Customers who do not know the law obviously would get discouraged from using their CC. This obviously would benefit the merchant. Done on purpose I would say, because it is very easy to let the customer know if surcharge will be added, based on customer's state. No other major company we have come across discourages customers from using a credit card. Also, if you add additional licenses, they would charge you maintenance fee on those licenses as well. Cost can quickly add up. A second license would help our business, but not at the money they want to charge for second license + yearly maintenance cost on that license.
What a time saver
What do you like best about the product?
The ability to get remote access to a internet attached device that has no client loaded by just directing the user to a web site and click and run. Also the ability to access my remote control capabilities from a device that does not have the Rep Console loaded by logging into my account via web access.
What do you dislike about the product?
What is there to dislike. It is a great product with a great group of people supporting it.
What problems is the product solving and how is that benefiting you?
Being a cellular provider and having a product that we can gain access to our customers devices when they need support has been a great help.
Remote support that works and is easy to use
What do you like best about the product?
The ability see the status of and quickly remote all devices that have the jump client loaded. Also love the ability to have any web attached device to active a remote session via our support web site.
What do you dislike about the product?
There is not anything that I really dislike about the application. The application, support, sales, rewards program are all top notch.
What problems is the product solving and how is that benefiting you?
Bomgar Remote Support has drastically reduced the number of trips that is required to or remote location and provided our IT help desk with a tool that saves lots of time when assisting users.
Recommendations to others considering the product:
I have used many different remote control products over the years and Bomgar Remote Support is by far the best application and company to deal with that I have experienced.
Secure remote hands tool with a lot of options
What do you like best about the product?
Secure remote hands tool that is platform agnostic. Simple to use from the HelpDesk and Desktop side. Easy to deploy and get buy in from the end users who need support.
What do you dislike about the product?
Configuration is a little tough but the support team will get you through it. There are a lot of choices in the system that need to be made before go live that sometimes aren't possible before using the system for a little bit of time.
What problems is the product solving and how is that benefiting you?
Remote hands support for Helpdesk and Desktop Support for multiple OS platforms.
Recommendations to others considering the product:
if you need security and multi OS support this is the tool for you.
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