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Bomgar Remote Support
What do you like best about the product?
The ability to "look" over the end user's shoulder from my desk. Depending on the end user to describe the problem is terrible.
What do you dislike about the product?
The ipad client is a little difficult to navigate. Would like to see interactive control to support phones as well as desktops
What problems is the product solving and how is that benefiting you?
Good support tor end users. Ability to remotely control servers at locations too far to visit regularly.
Recommendations to others considering the product:
Excellent product.
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BOMGAR Review
What do you like best about the product?
Being able to remote into customers machines makes a lot more troubleshooting possible. It does a pretty good job walking the customer through getting connected as well; even people who have a hard time operating their computer can usually get connected with us through BOMGAR
What do you dislike about the product?
The only thing I wish it worked with was our ticketing system. Not BOMGAR's fault though...
What problems is the product solving and how is that benefiting you?
General computer issues. We are able to troubleshoot much better by remoting in.
Recommendations to others considering the product:
Try using it as a customer at least once.
Best app for Remote Support
What do you like best about the product?
My company has been using Bomgar for about 1 year now and my IT department loves the program. Being able to log into any computer on our server to fix or help fix issue's. We have a large sales team across the country and this has definitely made life easier.
What do you dislike about the product?
Right now i'm not going to say anything. Maybe I've not used it enough to say something isn't right, but it's been an amazing tool
What problems is the product solving and how is that benefiting you?
Being able to fix sales reps computer from anywhere is definitively solving a lot of problems.
BeyondTrust Remote Support
What do you like best about the product?
Easily connect to remote systems to provide secure support. Can be deployed as physical appliance, virtual appliance, or as hosted virtual appliance.
What do you dislike about the product?
There is nothing that we dislike about this product.
What problems is the product solving and how is that benefiting you?
Provide remote support to end users and access unattended machines to perform maintenance
Recommendations to others considering the product:
Great product to provide remote assist. Very secure
Easy to use for IT troubleshooting
What do you like best about the product?
I like the ease of use best. Bomgar allows you to both work on a computer with another person remotely, while maintaining an open chatroom with that other person. This allows for ease of real-time communication while working on a problem or project. The interface is minimalistic and simplistic.
What do you dislike about the product?
Sometimes there are slight delays in mouse movement and chat.
What problems is the product solving and how is that benefiting you?
Using Bomgar Remote Support to communicate with IT when working with new software.
Recommendations to others considering the product:
Excellent platform for remote support. Works well, is very simple and easy to use.
Perfect every time
What do you like best about the product?
It is easy, even other people I have had to let them use it when I was not available and although they are not great with tech stuff they were able to follow the simple instructions so they could get remote support. Have used this hundreds of times
What do you dislike about the product?
nothing, other than maybe the fact that not everyone uses this for remote support.
What problems is the product solving and how is that benefiting you?
Remote support, hangs on server, database errors etc
Could be improved
What do you like best about the product?
It seems secure so that's good. Can send the link via email to the user. You don't need to be a rocket scientist to use it. Actually, I had very few user not able to quickly find the download and run in a couple of seconds.
What do you dislike about the product?
You have to use IE to use it and if java has to be reinstalled then you're in big trouble as you need java to be connected. The user has to click through a ton of confirmations and if you need admin rights on the computer, double that.
What problems is the product solving and how is that benefiting you?
Securely have access to user's computers
Recommendations to others considering the product:
Try both Dameware and Bomgar and see which one works best for you
Bomgar and Drop the Mic!
What do you like best about the product?
Bomgar is an amazing IT remote tool. It is way better than any tool that we have tested and used at our service desk. We can remote to any computer and support them in ways other tools cannot such as full control of the computer, access to system information, lists of programs and updates installed, and much more.
What do you dislike about the product?
It helps us with computers on or off our network whether they are domain connected or not. We don't like it, we love it!
What problems is the product solving and how is that benefiting you?
Bomgar has changed the way our Service Desk supports our company. You should try it out and see what it can do for you and your company.
Using Bomgar
What do you like best about the product?
This allows me to provide IT support to our callers -- it is fairly straight forward. It also was able to allow us a chat box so we did not have to continue to be on the phone with the individual and allowed a restriction of privileges unless otherwise asked. For what we used it for, it seemed secure.
What do you dislike about the product?
We can only use up to 3 remote sessions at one time -- it is also difficult to learn from the manual given, it takes time to learn where everything is and what everything means. These difficulties can be solved with time using and a good trainer. The best way to learn is to use it hands on versus read a manual about how to use. But otherwise, it had all the basic functions i needed. . although it might be nice if the program had more instructions on how to help a caller as it was difficult at times.
What problems is the product solving and how is that benefiting you?
We are utilizing it to solve IT problems remotely for students, staff, and faculty of my institution. This helps the individual receive the tech support they need in the most convenient matter possible. It lowers foot traffic in our offices and allows all techs to work on multiple projects at one time.
Recommendations to others considering the product:
For a new user it is hard to learn where everything is and how to use everything. I found that the manual was most difficult to read from and understand and it was better to learn by someone teaching you hands on experience. Otherwise for the purpose we used it for it was useful and beneficial for our team. There were minor technical difficulties we could fix ourselves and had quick responses from the Bomgar support.
For pricing - I am unsure how much the company spent on this.
For pricing - I am unsure how much the company spent on this.
Bomgar review
What do you like best about the product?
Security wise this Remote Desktop tool is pretty good, it requires the user to initiate the session through a web interface or a app if you use the mobile app.
What do you dislike about the product?
Every analyst logged in is displayed as a potential candidate so the end user - if not properly trained can attempt to connect to any analyst logged into the system
What problems is the product solving and how is that benefiting you?
Remote access with security, user are prompted at every level of security, for an altar to remote in, for elevated access, file transfer, the logs and visibility to the user is great
Recommendations to others considering the product:
It’s a good integrated product that adds layer of security to your remote support team.
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