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Perfect tool for remote support assistance
What do you like best about the product?
Superfast remote support tool. Easy to navigate and connect to devices quickly. Handy tools for quick actions and file transfers. Excellent organization and inventory management. The web console is super convenient.
What do you dislike about the product?
The initial setup is not very intuitive. It can be challenging to find the exact options that work for a specific environment. App deployment can be tricky with the installer deleting after installation.
What problems is the product solving and how is that benefiting you?
We can assist users remotely with tight SLAs and utilize various tools to resolve issues quickly. Can connect from anywhere using the web console for quick access.
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Efficient Remote access and support tool
What do you like best about the product?
The feature I like the best from BeyondTrust Remote support(formely Bomgar) is the screen sharing with taking control of the screen to support customers.
What do you dislike about the product?
The executable needs to install whenever the customers need remote support, as when the session ends, the installed Bomgar is uninstalled. I do not know if there is any custom feature to avoid the uninstallation of the tool after the remote support session is complete.
What problems is the product solving and how is that benefiting you?
There are many applications in use by our customers for which they need support on how to use. This support requires remote access to see what the customer need is. We establish a remote access session with the customers using the Bomgar tool where we can see their screen and assist precisely to the customer's requirement.
Recommendations to others considering the product:
An efficient tool that we can rely on remote access and support requirements. This tool helps to address customer needs precisely by utilizing remote access looking into their screen to solve the customer's need.
BeyondTrust Remote Support Review
What do you like best about the product?
Easy To Use
Two Factor Authentications
Has desktop and web application
Fast Connecting
Two Factor Authentications
Has desktop and web application
Fast Connecting
What do you dislike about the product?
Web application sometimes crashes
Small Size Window in Desktop Application
Small Size Window in Desktop Application
What problems is the product solving and how is that benefiting you?
Access Customer Servers to Investigate and Solve issues related to our software application
Easy to use remote support portal
What do you like best about the product?
The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues.
What do you dislike about the product?
The least helpful thing about BeyondTrust Remote Support is that the interface doesn't allow you to see IT, representatives that are online and available to help. It would be especially helpful to know if the representative who has been assigned to your issue/ticket is online to help trouble shoot in live time.
What problems is the product solving and how is that benefiting you?
As a non-IT employee at my remote-based organization, BeyondTrust Remote Support allows me to access organization IT experts easily that can solve any issues that arise. The software enables IT issues to be resolved almost solely remotely, easing the travel or mailing burden and cost on the organization.
Recommendations to others considering the product:
BeyondTrust Remote Support is an easy to use platform to resolve IT issues with efficiency. You do have to have a good IT staff in place, but this platform will enhance their impact.
BeyondTrust Remote Support
What do you like best about the product?
Its ease of installation and use for supporting remote clients.
What do you dislike about the product?
Sometimes it can be a little cumbersome to create a new invitation for remote users.
What problems is the product solving and how is that benefiting you?
It is efficiently supporting remote users. It is easy to set up remote support calls.
Recommendations to others considering the product:
To make the installing of the remote client more seamless for end-users.
User friendly software for Remote Support.
What do you like best about the product?
I provide support to customers through this software which works as a connecting bridge for me and my customer. I have to Provide steps sometimes for the customers to get the work done even I was connected with Bomgar. Bomgar allows me to chat with the customer and provide support at the same time.
What do you dislike about the product?
I feel Bomgar has issues when the connectivity is a bit weak sometimes. It is critical if we have connectivity issues when we are on a session with the customer. Customers will not be able to understand the problems which we are facing and will right away ask for the fix. It makes the situation worse.
What problems is the product solving and how is that benefiting you?
Syncing the customer's device and updating it is our main course of the job. Using Bomgar, it is more manageable for us to do our job on time precisely.
Easy to Use Yet Powerful
What do you like best about the product?
BeyondTrust Remote Support is one of the most feature packed Remote Support Tool that I can think of. The one click file transfer feature helps us to deploy patches on to Servers without even remote loggin into it. The quick support plugin can also be deployed via the network on to all machines and the machines can in turn be accessed by the Admin by just double clicking on the host. Scheduled desktop recording on multiple machines can be configured for Audit purposes in the future.
What do you dislike about the product?
There is nothing to dislike about Beyond Trust Remote Support.
What problems is the product solving and how is that benefiting you?
We use the Beyond Trust Remote Support tool to provide developer support to our internal end users and we also support clients with the web apps remotely using BeyondTrust Remote Support
Great product for remote support.
What do you like best about the product?
Wide range of options for support. Can use a Mobile/Windows app or just the web console. Also the client has a very small footprint for the end user.
What do you dislike about the product?
Sometimes getting a user who doesn't have a client installed can be a pain.
What problems is the product solving and how is that benefiting you?
The biggest takeaway is the ease of jumping into various machines quickly. Allows me to support a large client base.
BeyondTrust Remote Support Review
What do you like best about the product?
Connecting to servers faster
secured
provide more information about the server
easy to use
Two-factor authentication
secured
provide more information about the server
easy to use
Two-factor authentication
What do you dislike about the product?
The website has some issues when loading servers
What problems is the product solving and how is that benefiting you?
Accessing customer servers to solved and investigate in issues
upgrades
testing
upgrades
testing
Beyond Trust is awesome
What do you like best about the product?
Very easy to connect to client computers and support remotely
What do you dislike about the product?
I dislike that you cannot send a wake up command to a computer when it's off
What problems is the product solving and how is that benefiting you?
We are solving the user's computer problems very quickly without going onsite and fixing the issues. The downtime of productivity has decreased with beyond trust.
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