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"Great Solution! A Must Have For Any IT Organization!"
What do you like best about the product?
It has excellent support for almost any mobile device. We can customize the integration into our in-house systems. Unattended access is also a great feature that we use all the time. The cost is excellent! No issues with users being able to access and use the product. They offer in-person and online training as well.
What do you dislike about the product?
The support for IOS is not as robust as other platforms. I wish the chat options and the screen share had more features. We have noticed that the resource files are usually huge. The mobile app could use some work. If we could swap the screen sharing within a session, that could be very helpful in some cases.
What problems is the product solving and how is that benefiting you?
It helped us improve Improve customer relations/service. It also helped with Cost management. We needed an excellent fluid solution to remote to our end users and customers.
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Remote software with more than expected features
What do you like best about the product?
The service has several expected features for remote software and more than a few that hide behind their menus. While the interface design could be better, the number of options for connecting and controlling a user's device are numerous.
What do you dislike about the product?
Their user interface is sorely lacking and has many buttons that lead to the same place, if they had a cleaner more modern design they would be able to seem less complicated, because the software is quite simple to use once you understand it.
What problems is the product solving and how is that benefiting you?
Remoting desktop controlling for users across hundreds of miles, and solving their technical problems that arise without having to be there physically. Many problems are solvable in minutes instead of hours.
Satisfied
What do you like best about the product?
This is easy to use and has good feature with more exploring options with the best part being that it will connect automatically after a reboot as well. T
What do you dislike about the product?
Management of anything in bulk is not possible.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support offers pre-build integrations for the leading service desk, CRM, and systems management solutions. Additionally, custom integration capabilities allow you to fold Remote Support into in-house systems.
BeyondTrust Remote Support is the best in the business
What do you like best about the product?
BeyondTrust Remote Support is easy to use. Streamlined and fast it allows employees and users to communicate with each other through a small chat window and lets you transfer files, pin groups, and has more functionality then other remote support.
What do you dislike about the product?
The user interface can be a bit of learning curve, but besides that there is not much to complain about Beyond Trust Remote Support. One other thing I dislike is the lack of night time mode.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support allows me to connect to employees desktops remotely and help them with their issues. Also allows me to connect to servers remotely apply updates, fix issues, and more.
Allan's 2nd review_reBeyondTrust Remote_Bomgar
What do you like best about the product?
This allows me to securely remote my client. The client can also provide feedback on the remote session experience after. I can also share the remote session with my colleagues. I can also do the remote session as well. Collaboration with BeyondTrust Remote Bomgar is easy
What do you dislike about the product?
The only thing I dislike about BeyondTrust Remote Support (Bomgar) is that it takes about 5 minutes before connecting to the client as they require multiple authorizations.
What problems is the product solving and how is that benefiting you?
It solved the issue in my remote session whichh allows me better perform my role an Application Support analyst
Beyondtrust Remote Support Review
What do you like best about the product?
The tool is simplified and easy for use for Service Desk. Along with remote support there are many functionalities available like canned scripts,snapshot etc. The upside of the solution is that it offers very great UI/UX for support teams.
What do you dislike about the product?
Considering my day to day uses of this tool, i found that the jump clients do not come back as Active[ON] once it goes in Lost state. Redeployment of the jump client is only possible solution to change status as Active[ON]. Moreover, it is not very convenient solution to use for virtual devices.
What problems is the product solving and how is that benefiting you?
Beyondtrust Remote Support makes it very easy to remote into any system and provide support to customer facing any desktop related issue. Benefit of this solution is that Service Desk and Local IT team can assist customers remotely.
BeyondTrust Remote Support - Must have tool for any IT Department help desk
What do you like best about the product?
Easy to use. Remote sessions via direct icon click (jump client) or by initiating remote support session by e-mail invitation, access link or session key. Ability to see multiple monitors and gain full control to troubleshoot user's problems.
What do you dislike about the product?
Nothing to dislike about this product. We are using it as a standalone appliance. Updates need to be performed manually. Sometimes still have problems with having elevated user control (which sometimes does not work properly)
What problems is the product solving and how is that benefiting you?
Before using BT Remote Support we had limited ability to colaboration during support sessions. Remote support allowed us to now jointly invite support team members to work jointly on the problem. Ability to share sessions, have chats and work remotely not utilizing a VPN was a great benefit. This is an excellent tool for any IT Department
Recommendations to others considering the product:
Highly recommend this product. It is easy to use and deploy. Works very fast with the latest patch.
Easy to use and the best way to facilitate troubleshooting
What do you like best about the product?
Screenrecording is so great to help troubleshooter level 1. They can easily send link of the video to other support level.
What do you dislike about the product?
use of beyond trust integration client is not "easy" to retrieve data and video. One interface is required (to be developped) to find quickly data, video, users..
What problems is the product solving and how is that benefiting you?
all incidents open by customers !
Remote Access Tool
What do you like best about the product?
It is web based, Easy to navigate and redirect clients to. Could upload files and installation files on it. Can do screen share. End user have ability to disconnect sessions over. Awesome Remote Reboot works and automatically do screenshare once connected over VPN. You could see login page of the remote pc once session is connected. Chat window box works awesome specially if clients needs to use pc, go on meeting while you do remote access without disconnecting you and can communicate via chat if AVAYA / Phone line is disconnected.
What do you dislike about the product?
Automatically creates tickets for non web support. Annoying buzz sounds chat over the users.
What problems is the product solving and how is that benefiting you?
None for issues to resolved. Easy to navigate. No time out for the helpdesk.
Recommendations to others considering the product:
make sure to accepts session or connect to the right persons ticket cause the web portal chat is also on queu whic.h generates an open ticket under you bucket
Beyond trust is one of the Best Remote Support Software
What do you like best about the product?
I'm using the BeyondTrust Software and it is easy to connect to the Client's computer with a link or session key. I mostly like the elevation access in beyond trust. Best part is easy to transfer the session or invite someone in the current session.
What do you dislike about the product?
After rebooting the computer It does not always reconnect properly, sometimes it went to offline and never comes back online I have to create a new session
What problems is the product solving and how is that benefiting you?
Troubleshoot business software issues and System applications
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