Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Full Featured Remote Assistance Tool
What do you like best about the product?
Wide range of features/customization makes assisting groups with different requirements/needs successful!
What do you dislike about the product?
Steep learning curve, but they offer great documentation and training/workshops to help with the learning curve
What problems is the product solving and how is that benefiting you?
We have to support clients/customers in multiple geographic locations. This allows us to support more people from a central location.
- Leave a Comment |
- Mark review as helpful
Ease of use and the plus point is security
What do you like best about the product?
The web console and the Client app can both help in times of need, when you are in a supporting Role. Being an administrator, I found it very helpful to take remote sessions and do the command shell administratively,
What do you dislike about the product?
Nothing specific since the pros are more on the cons. For Remote support in the low bandwidth zone, the client can be a little better though
What problems is the product solving and how is that benefiting you?
Running command shell administratively is the one benefit that helps me the most when it comes to beyond Trust remote support. Another benefit is unattended remote support.
Absolute amazing product for remote access, well done.
What do you like best about the product?
Easy to use for the user and client as well. Amazing user interface and functionality. Optimum security.
What do you dislike about the product?
Never had any issues, amazing product hence nothing to dislike as of now.
What problems is the product solving and how is that benefiting you?
We use it mainly for taking remote access for our clients. The best part its easy to use for our clients and as they are not so tech savy and the options to control are more as compared to other products.
Technical Support Beyond Trust Review
What do you like best about the product?
Easy to use Layout with unattended access for computers that need remote support
Time lock outs for agents are a great way for us to keep unauthorized access from our clients
Time lock outs for agents are a great way for us to keep unauthorized access from our clients
What do you dislike about the product?
a user key is used for each agent logged into the BT Remote support app, not going off active sessions instead.
Causes a lot of log in log out, changing this to active sessions would be very helpful to us
Causes a lot of log in log out, changing this to active sessions would be very helpful to us
What problems is the product solving and how is that benefiting you?
easy to use and easy to manage remote application support for our offsite users and facilities. Also protected within its own environment to prevent easy use for anyone with the program
BeyondTrust provides exactly what we need.
What do you like best about the product?
The ability to remotely connect to any device on our network has enabled our team to be more efficient and productive.
What do you dislike about the product?
There is a learning curve, and the initial setup and Azure integration took some time to perfect.
What problems is the product solving and how is that benefiting you?
We are confident that access to sensitive data is protected and only made available for pertinent users.
Remote Support gets the job done when needed
What do you like best about the product?
I can use it to remote support both Windows and Mac devices.
What do you dislike about the product?
Sometimes Remote Support is laggy. Also, it isn't exactly user friendly the first time.
What problems is the product solving and how is that benefiting you?
It helps us connect with our remote users and solve their problems without being in person. Sometimes going through issues on Bomgar is the easiest solution when a user is having issues.
One of the best remote support tools I have used
What do you like best about the product?
BeyondTrust remote support is easy to use but still offers various valuable options.
What do you dislike about the product?
I cannot say there is too much that I dislike about BeyondTrust remote support. Maybe the way SAML accounts are handled, where they do not show up in the admin until the first time they are logged in might be something.
What problems is the product solving and how is that benefiting you?
BeyondTrust remote support resolves the issue of how to connect to company computers, whether on or off the network. This is an excellent benefit because it allows access to computers that may be having issues connecting to the VPN but still have internet access.
Solid tools for remote support, but lacking customization.
What do you like best about the product?
A robust remote support tool with top notch security.
What do you dislike about the product?
Support from BeyondTrust has significantly declined and the company has not provided the level of customization required for our business. They lack professional services for reporting and website portal building. The out of box reporting is very limited and requires additional internal resources to build something for basic dashboard reporting like speed of answer and average handle time.
What problems is the product solving and how is that benefiting you?
The last couple of years has not provided any significant updates to the product that would benefit us. Things like chat translation that come standard in other products. The mobile device support is clunky and difficult to use.
Good Info
What do you like best about the product?
The BeyondTrust Remote Support allows us to help our customer base easily and confidently.
What do you dislike about the product?
It does not support Google Chrome Books at all.
What problems is the product solving and how is that benefiting you?
Being able to connect to different OS types which allows full support of our clients.
A great remote tool for all environments
What do you like best about the product?
I am writing this review as a customer/user of BeyondTrust Remote Support and I absolutely love this product! I have used it in the local government sector and currently in education. Being able to transfer files without interrupting end users and being able to easily remote into devices with a click of a button makes taking care of tech related issues very easy. I also like the ability to create different categories for each site to keep organization of devices easy to find. Bomgar is a great product that everyone should use!
What do you dislike about the product?
With BeyondTrust Remote Support there isn't anything that I can really think of that I dislike about the product. Every product can have improvements but at this time I cannot think of anything.
What problems is the product solving and how is that benefiting you?
Bomgar is helping us solve day to day problems our end users experience. Even if we need to go on site to fix a problem if it cant be handled remotely, it gives a clear picture as to what our user's problems are and gives us a starting point to solve the issue.
showing 101 - 110