BeyondTrust
BeyondTrust CorporationReviews from AWS customer
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Reliable and efficient remote support solution
What do you like best about the product?
The most helpful things about BTRS are the ease of set-up and use. It's supported by different OS and multiple engineers can work together in one session. The fact that the sessions are encrypted, audited, logged and more is perfect for our ISO office. The tool itself is reliable and stable.
What do you dislike about the product?
Currently no major issues were experienced. The GUI feels sometimes a bit outdated.
What problems is the product solving and how is that benefiting you?
It solves the need for a solution where our engineers can control and manage devices remotely in (critical) support cases.
Honest opinion on Beyond trust
What do you like best about the product?
What I like best about BeyondTrust Remote Support is how quickly I can connect to a user’s system without them struggling to install or configure anything. It feels secure, smooth, and saves a lot of time when resolving issues.
What do you dislike about the product?
What I dislike about BeyondTrust Remote Support is that the interface can feel a bit outdated and sometimes the connection speed depends heavily on the user’s network. It works well overall but it could be more modern and consistent.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support solves the problem of physically needing to be at a user’s desk or relying on long calls to guide them. It lets me access their system directly, fix issues faster, and reduce downtime. This saves effort for both me and the user while improving overall productivity.
Absolutely love Remote Support
What do you like best about the product?
Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable
What do you dislike about the product?
Very proprietary and can be difficult to get help with using this product because it's not universally supported
What problems is the product solving and how is that benefiting you?
We have to support faculty staff, and students all around the world, and so having a unified tool that allows us to support our customers anywhere anytime is essential to our operations
Amazing Platform
What do you like best about the product?
As the administrator and user, this is amazing product that does everything that our organization needs. Was easy implementation and has many useful features.
What do you dislike about the product?
What is there to dislike, this is an amazing platform.
What problems is the product solving and how is that benefiting you?
Allow for remote unattended and attend remote support with a secure platform.
BeyondTrust Remote Support beyond Reliable.
What do you like best about the product?
Sessions are fully encrypted (TLS 1.2+), with extensive logging, video capture, and audit trails. Works across Windows, macOS, Linux, iOS, Android, ChromeOS, and even network devices and kiosks. Multiple technicians can join a session (“session sharing” / “shadowing”) to solve complex issues faster.
What do you dislike about the product?
Some users note that the agent/client can be heavy on system resources, especially on older machines.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to quickly and securely assist remote employees. For example, when a manager couldn’t connect to the VPN, I launched a secure session, fixed the issue, and restored access within minutes. It’s helped me resolve problems faster, maintain compliance, and keep users productive from anywhere
Easy screen share and remote control tool via Microsoft teams
What do you like best about the product?
While working with teams outside of the country, the beyond trust remote support via the Microsoft teams platform allowed us to collaborate more effectively as instead of explaining where to find something, they could take control and show me themselves.
What do you dislike about the product?
From my experience of using it within Microsoft teams, I experienced no faults in the system.
What problems is the product solving and how is that benefiting you?
Work from home era, where teams need to be able to support each other while not being in the physical office.
My experience has been great!
What do you like best about the product?
It excels in security, control, and efficiency, making the overall remote troubleshooting process reliable.
What do you dislike about the product?
The interface can be a bit complex and has a bit of a learning curve before you become fully comfortable.
What problems is the product solving and how is that benefiting you?
it streamlines secure remote access, accelerates troubleshooting, and automates compliance audits. This leads to faster incident resolution and reliable assistance for the team.
Review of BeyondTrust remote support
What do you like best about the product?
I enjoyed how fast and easy it was to set up. Easily implemented and got to use right away.
What do you dislike about the product?
No dislikes. I will be using again in the near future.
What problems is the product solving and how is that benefiting you?
It solved the problem of having to find a software that covers both video and visual when doing an assessment.
BT Remote Support Review
What do you like best about the product?
It is the only appliance that is hosted as an on-prem about remote support, which makes it the only secure solution about the topic.
What do you dislike about the product?
Pricing, the high cost of licensing comparing opponents.
What problems is the product solving and how is that benefiting you?
It solves end-to-end secure connection by encrypting via SSL certificate.
Good Product with good support
What do you like best about the product?
Easy Handling as User
Many different Adminsettings / Permissions which can be set very strict
Many different Adminsettings / Permissions which can be set very strict
What do you dislike about the product?
Doesn't find anything until now
Only thing is the HA Config, didn't like the setting/handling but when it's configured, everything works fine
Only thing is the HA Config, didn't like the setting/handling but when it's configured, everything works fine
What problems is the product solving and how is that benefiting you?
Remote support for all our customers in a secure way
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