Our main use cases for Office 365 include planning for different departments such as marketing, sales, project management, finance, and tech. We use SharePoint to store files, making them easily accessible to those with access.
Office LTSC Professional Plus
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Using live stream features and managing files seamlessly with accessible storage
What is our primary use case?
How has it helped my organization?
The integration of co-pilot as part of M365 has made it easy to access support for commom technical issues. This has saved time that would be used on trying to access prompt feedback following back-and-forth emails in getting the correct solution. The links suggested by co-pilot directly provide the required respurce for all tech issues I have faced when using M365
What is most valuable?
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access. Additionally, we make use of the live stream feature, which is impressive although I cannot remember its exact name. The user interface of Office 365 is well-designed, featuring a copilot that helps navigate challenges effectively.
What needs improvement?
I haven't considered any new features for improvement yet, because I'm new to using the tool. Maybe in two or three months, I will have suggestions for new features.
For how long have I used the solution?
I have been using Office 365 for less than a month, about two or three weeks.
What do I think about the stability of the solution?
So far, the experience has been excellent. On a scale of ten, I would grade it a ten.
How are customer service and support?
I have not needed to contact Microsoft's technical support, as I have been able to use the copilot feature for any questions or challenges.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup was quite easy and straightforward. After uploading my credentials to Microsoft Authenticator, accessing the necessary tools was seamless.
What's my experience with pricing, setup cost, and licensing?
I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
What other advice do I have?
On a scale of one to ten, I rate the overall solution ten out of ten.
Comprehensive suite improves productivity and functionality
What is our primary use case?
We primarily use Office 365 for presentations, Excel, Outlook, and the entire suite.
What is most valuable?
The most valuable features of Office 365 are its comprehensive suite of tools, including presentation, Excel, Outlook, and the entire suite. All features are helpful, which enhances our overall workflow. Office 365 is essential to our business operations. It has improved productivity and functionality by providing all necessary tools in one suite.
What needs improvement?
I have not thought about improvements. It is quite difficult for me to provide detailed suggestions. I haven't faced any significant stability issues or technical errors, and I am satisfied with the current features.
For how long have I used the solution?
I have been working with Office 365 for quite a long time, more than a few years.
What do I think about the stability of the solution?
My experience with Office 365's stability is wonderful.
How are customer service and support?
I have never contacted Microsoft support myself. Someone from our IT department or support team might have done it, but not myself.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have always used Office 365 and have not tried anything else.
How was the initial setup?
I was not part of the initial setup process. It was handled by someone from the support team, and it took only a couple of minutes.
What about the implementation team?
The setup was performed by someone from our support team.
Which other solutions did I evaluate?
I have not evaluated other solutions. Office 365 is what I am used to working with.
What other advice do I have?
I would rate Office 365 a ten out of ten because I have no problems with it. I do recommend Office 365 to others. I would rate the overall solution a ten out of ten.
Utilize task management through tagging and integration for improved collaboration
What is our primary use case?
We have been using Office 365 more as a collaboration and communication tool. My team and I utilize Office 365 and its sub-products for elements of task management such as planning, the planner feature, the risk board, time card, time off, calendars, and other related features.
What is most valuable?
We have been using Office 365 for tagging critical communications and building communities of practice and centers of excellence. The main feature we use is tagging, which provides notifications and reminders. By creating labels, we can identify tasks with customized labels for project phases, which aids in visualization and reporting. Integrating Outlook with Planner and Teams channels has been beneficial as well.
What needs improvement?
It would be helpful if Office 365 integrated Copilot or more AI capabilities to provide proactive notifications. For task management, AI could offer insights and early indications of overdue tasks by analyzing activity updates. These features could improve intelligence and assistance for users.
For how long have I used the solution?
We have been using Office 365 for close to three years.
What do I think about the stability of the solution?
We have no complaints about the stability of Office 365.
What do I think about the scalability of the solution?
Office 365 is scalable in terms of numbers because it can easily handle multiple projects onboarding, warranting a ten out of ten rating. However, in terms of adapting to changing project scopes, it is somewhat restrictive, which would rate around six out of ten.
How are customer service and support?
The support provided by Microsoft for Office 365 is generally good. Although there had been some delays, no major complaints arose from these experiences.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Office 365, we used Confluence, Atlassian tools, and Google tools like Slack and Google Messages. While both Office 365 and Google have their strengths and weaknesses, the seamless experience with Office 365 stands out.
How was the initial setup?
Setting up Office 365 is easy. I would rate it a nine out of ten in terms of simplicity and user-friendliness.
What's my experience with pricing, setup cost, and licensing?
Office 365 is costly for individuals and small businesses. However, for larger user bases with bulk offerings, the price becomes more reasonable.
Which other solutions did I evaluate?
Before using Office 365, I evaluated Confluence, Atlassian tools, Google tools like Slack, and Google Messages.
What other advice do I have?
I recommend going ahead and using Office 365. It is fast, easy to navigate, and does not require technical expertise to operate. The user-friendliness and experience are both great. I rate the overall solution a nine out of ten.
Collaboration benefits and cost-saving features have enhanced productivity
What is our primary use case?
I use Office 365 for numerous purposes. I work with technology and various other industries and sectors. In my work, Office 365 is used for many things, especially for collaboration, whether within teams or across different sectors.
What is most valuable?
Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations. The collaboration features, especially when working with technology sectors, are highly useful. The ability to utilize the transcription solution embedded in Office is particularly beneficial, as it negates the need to pay for an external transcription platform, offering great return on investment.
What needs improvement?
Office 365 should be easier to integrate with other platforms, similar to Google Sheets. The APIs should allow for easier use across platforms. Additionally, Microsoft's sharing capabilities are more restricted compared to Google, and OneDrive is limited in terms of space and functionality for document management and conversion.
For how long have I used the solution?
I have used Office 365 for a long time, since its inception, approximately seventeen years.
What do I think about the stability of the solution?
The stability of Office 365 is excellent. I have no concerns regarding its stability in use.
What do I think about the scalability of the solution?
Office 365 offers straightforward scalability. In our company and with another customer, it scales easily. Overall, I find the scalability very satisfactory.
How are customer service and support?
Although I have never personally used Microsoft support, the information availability is crucial. I find every issue or question has been easily resolved by searching the internet, indicating strong support resources.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Office 365 is very easy.
What was our ROI?
The return on investment with Office 365 is quite good, especially with the transcription solution embedded in the product. When compared to the cost of using transcription features on another platform, Office 365 offers significant savings, essentially paying for itself within a short period.
What's my experience with pricing, setup cost, and licensing?
In Brazil, the pricing of Office 365 is reasonable given the plethora of features offered. Although it can be expensive compared to other solutions, the continuous upgrading and enhancement justify the cost. The price is acceptable, although it could be less.
What other advice do I have?
When comparing collaboration features, Google is often more user-friendly, particularly in terms of ease of use, change visibility, and sharing. Microsoft Office is good but is restrictive in sharing capabilities and integration with platforms like Drive. Overall, I love Office 365 and rate it nine out of ten; it's a very good solution.
Mobility and document sharing have improved accessibility and efficiency across devices
What is our primary use case?
I mainly use Office 365 for documentation, such as creating Word documents, Excel sheets, or PowerPoint presentations. These are the primary applications I utilize.
How has it helped my organization?
If I am on my phone or laptop, the document is available on both devices. This mobility is advantageous since earlier we had to send documents, but now if I save it in OneDrive, they are readily available.
What is most valuable?
Office 365 allows me to share documents easily with team members, which is more efficient compared to the older frameworks. Word, PowerPoint, and Excel are still very comprehensive and flexible. These tools remain powerful, and no other platform has reached this level yet.
What needs improvement?
Office 365 tools work very well on Windows, but there is still some lag when using Mac computers. Sometimes, attachments cannot be opened on a Mac. The seamless integration seen on Windows is not there on Mac, so there is scope for improvement in optimizing support on Mac computers.
For how long have I used the solution?
I have been using Office 365 for the last five or six years.
What was my experience with deployment of the solution?
As a user, the deployment was very straightforward for me. It was a quick 10-minute process.
What do I think about the stability of the solution?
Overall, the stability of Office 365 is high. I would rate it a nine out of ten, although the lack of support on Mac can still interfere occasionally.
What do I think about the scalability of the solution?
I rate Office 365's scalability as an eight. However, there have been instances on Mac where the auto-save function did not work when my machine restarted, indicating an area where scalability did not assist.
How are customer service and support?
I have not interacted with the technical support of Office 365.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we used Word and PowerPoint installed locally on the machines separately. Our company decided to switch to Office 365 for centralized management by Microsoft.
How was the initial setup?
The initial setup was very easy, especially since it is a SaaS solution. I would rate it an eight or nine.
What about the implementation team?
In our office, Office 365 is available in the App Store. It was a plug-and-play setup, and installation was managed by Microsoft's centralized system.
What was our ROI?
The mobility feature of Office 365 has provided value, as documents are accessible on multiple devices like phones and laptops. Saving documents in OneDrive makes them easily available.
What other advice do I have?
Content is available on various devices through OneDrive, facilitating document accessibility on the go. I rate Office 365 a nine out of ten overall.
Efficient task management and quick access to instructions save time
What is our primary use case?
I have been working with the full Office 365 suite, including Excel and PowerPoint. We also have it integrated with Copilot, which I use extensively for various tasks.
What is most valuable?
The design feature of PowerPoint is really effective. The email functionalities are convenient, and the entire suite serves our needs well. I also use automation in Excel and benefit from SharePoint workflows. Additionally, Copilot is integrated with Office 365, which saves me time by allowing quick access to instructions and facilitating the creation of presentations.
What needs improvement?
The search feature in email just doesn't work effectively. If it could be fixed, it would be excellent.
For how long have I used the solution?
I have been using Office 365 for five, six, seven, eight, or nine years.
How are customer service and support?
Microsoft's customer service is really good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was really easy.
What other advice do I have?
I have been a BDR manager and wish to remain fully anonymous regarding this review. I rate Office 365 ten out of ten.
Effective collaboration and report presentation are enhanced with user-friendly tools
What is our primary use case?
We use Office 365 predominantly for reporting purposes. We extensively utilize Excel and PowerPoint. Excel is used for generating and analyzing reports, while PowerPoint is used to prepare presentations and offer analytical solutions and suggestions.
What is most valuable?
Office 365 has been user-friendly and easy to learn. In case of any new upgrade, it is quite possible to explore. Collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders. Tools in Teams, such as the app for tracking and following up with stakeholders, are notably useful.
What needs improvement?
There is something called Office Script in Excel, which is not very user-friendly. Many team members find it difficult to apply recorded scripts to similar tasks. More training material or use cases related to Office Script would be helpful to maximize its potential because it has the capability to automate many Excel tasks. Additionally, there is interest in AI integration, particularly Excel and PowerPoint's capabilities, but access to Copilot is limited due to licensing costs.
For how long have I used the solution?
We have been using Office 365 for more than seven or eight years.
What do I think about the stability of the solution?
There have been no stability or performance issues with Office 365. Everything is all good.
What do I think about the scalability of the solution?
Office 365 is good, and scaling up or upgrading is easy without any problem.
How are customer service and support?
When it comes to corporate setups, there is an internal IT team available for assistance with technical support, so there is no issue.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I do not want to comment on pricing or experience with licensing, as I never purchase Microsoft products and only use the company's licensed products.
What other advice do I have?
Overall, I would rate Office 365 nine out of ten for the user experience.
Collaboration features enhance user interaction and productivity
What is our primary use case?
I use Office 365 for communication and internal communication within my organization.
What is most valuable?
I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time. Its user-friendly interface and consistent workflow across various Microsoft products are particularly notable. Additionally, the collaboration features are valuable.
What needs improvement?
Office 365 is not cheap for individual users. It is more affordable when used under an organization.
For how long have I used the solution?
I have been using Office 365 in my organization for almost ten years.
What do I think about the stability of the solution?
I rate the stability of Office 365 at nine out of ten.
What do I think about the scalability of the solution?
I find Office 365 to be quite scalable, rating it between eight and eight and a half out of ten.
How are customer service and support?
I have never faced any challenges with technical support because I have not needed to reach out to them. I have resolved issues by searching online.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I used Microsoft Visual Studio and Azure DevOps, but now I am focusing on Power BI development.
Which other solutions did I evaluate?
I am currently focused on Power BI and do not use any other BI solutions like Tableau.
What other advice do I have?
I rate Office 365 overall as nine out of ten.
Increased efficiency in accessing and working on documents quickly
What is our primary use case?
I primarily use Office 365 for presentations, Word documents, and Excel with some macros.
What is most valuable?
Office 365 allows me to access documents and work on them much quicker. I find it beneficial as it includes Outlook, which improves my workflow efficiency.
What needs improvement?
At times, Office 365 closes and restarts by itself.
For how long have I used the solution?
I have been working with Office 365 for the last seven to eight months.
What was my experience with deployment of the solution?
I faced challenges during deployment. The authentication process was problematic, especially due to network restrictions in some areas, impacting mobile authentication. Additionally, migrating emails from Lotus and loading archives was time-consuming. Overall, the deployment took nearly a week for many users.
What do I think about the stability of the solution?
The stability of Office 365 is mostly fine, but sometimes it closes and restarts unexpectedly.
How are customer service and support?
Microsoft support is generally good, but there were one or two instances where issues took longer to resolve.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup posed challenges with authentication, primarily due to network restrictions and migrating emails from Lotus Notes to Outlook.
What's my experience with pricing, setup cost, and licensing?
I do not handle the pricing, setup cost, or licensing, so I cannot provide information on this.
What other advice do I have?
Overall, I would rate Office 365 as the best because I have not used any other solution, and it meets my needs comfortably. I give it a 10 out of 10.
Ensures seamless communication and convenient document access for organizational efficiency
What is our primary use case?
I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.
How has it helped my organization?
Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.
What is most valuable?
All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.
What needs improvement?
The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.
For how long have I used the solution?
I have been using Office 365 for several years, more than ten years.
What do I think about the stability of the solution?
The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.
What do I think about the scalability of the solution?
Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.
How are customer service and support?
I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.
How was the initial setup?
The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.
What about the implementation team?
Implementation was straightforward, following predefined installation steps and prompts.
What's my experience with pricing, setup cost, and licensing?
The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.
Which other solutions did I evaluate?
No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.
What other advice do I have?
Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.
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