I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.
Office LTSC Professional Plus 2021
Amazon Web Services | MS Windows Server 2025 25.05.06Windows, Windows Server 2025 Windows Server 2025 - 64-bit Amazon Machine Image (AMI)
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Ensures seamless communication and convenient document access for organizational efficiency
What is our primary use case?
How has it helped my organization?
Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.
What is most valuable?
All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.
What needs improvement?
The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.
For how long have I used the solution?
I have been using Office 365 for several years, more than ten years.
What do I think about the stability of the solution?
The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.
What do I think about the scalability of the solution?
Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.
How are customer service and support?
I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.
How was the initial setup?
The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.
What about the implementation team?
Implementation was straightforward, following predefined installation steps and prompts.
What's my experience with pricing, setup cost, and licensing?
The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.
Which other solutions did I evaluate?
No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.
What other advice do I have?
Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Collaboration and documentation improve project management, but security needs enhancement
What is our primary use case?
I mostly use Office 365 for project management and reporting. I utilize tools like Excel, Jira, Confluence, Microsoft Suites, and others primarily for collaboration, documentation, and compliance reporting.
What is most valuable?
Office 365 is particularly valuable for collaboration, reporting, and documentation related to compliance. The tools are utilized for project management as well, with Excel, Jira, Confluence, and the Microsoft Suite playing significant roles.
What needs improvement?
When buying an external product, I believe the security is lower. Therefore, there is room for improvement or development internally for better security.
For how long have I used the solution?
I have been using Office 365 for more than ten years.
What do I think about the stability of the solution?
From time to time, I face minor issues, but nothing really major has occurred.
How are customer service and support?
I mostly rely on the community for support and have not had any direct contact with Microsoft's technical support.
How would you rate customer service and support?
Negative
How was the initial setup?
I was not involved in the deployment of the tools.
What's my experience with pricing, setup cost, and licensing?
I do not have a clear understanding of the cost, as I use the tools provided by the customer. I know they are quite expensive.
What other advice do I have?
I rate Office 365 six out of ten. It does the job without much excitement and fits the needs of people due to a lack of alternatives. However, it is known to be quite expensive.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
User-friendly tools facilitate seamless communication and integration while AI-enriched features enhance productivity
What is our primary use case?
I use Office 365 for communication and file sharing. We use Outlook, Teams, and SharePoint for our tasks.
What is most valuable?
The features I find most valuable in Office 365 include its user-friendly interface. We use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful. The solution integrates well with other tools and platforms that we use. The Editors and Designers are also good features of the AI-enhanced services offered.
What needs improvement?
The mobile phone applications are too heavy and should be lighter.
For how long have I used the solution?
I have two years of experience with Office 365.
What do I think about the stability of the solution?
The stability of Office 365 is high. I would rate it between eight and nine.
What do I think about the scalability of the solution?
Office 365 has high scalability. I would rate it between eight and nine.
How are customer service and support?
Microsoft Technical Support is good. I would rate them an eight.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use a different solution before Office 365. I used other solutions only afterward.
How was the initial setup?
The initial setup of Office 365 is almost straightforward.
What other advice do I have?
Based on my experience, I would recommend Office 365 to other people. I would rate the overall solution around nine.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
I have integrated APIs effortlessly and expanded my tasks seamlessly
What is our primary use case?
I use Office 365 because it is easy to use, and I can do many tasks with it.
What is most valuable?
Office 365 is scalable. It is easy to integrate with APIs, which is very beneficial for the operations we conduct.
What needs improvement?
I cannot tell anything specific that needs improvement in Office 365.
For how long have I used the solution?
I have worked with Office 365 for twenty years.
What was my experience with deployment of the solution?
The deployment of Office 365 was easy and took only a few hours.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as eight out of ten. Sometimes it is slow and needs restarting.
What do I think about the scalability of the solution?
I find Office 365 to be highly scalable. I would rate its scalability nine out of ten.
How are customer service and support?
Microsoft's technical support is very good. I would rate it as ten out of ten. Their support is available anytime we need it.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Office 365 was easy.
What about the implementation team?
The deployment of Office 365 was done by an integrator.
What other advice do I have?
I would recommend Office 365 to other people. The solution overall, I would rate it nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Seamless device switching and cloud saving boost productivity and usability
What is our primary use case?
I use Office 365 for Word, Excel, and PowerPoint in different client projects.
What is most valuable?
The most valuable features are its usability and interoperability. I can switch between multiple devices and continue my documentation seamlessly. For example, I can work from a client device to my current device and other devices, saving it to the cloud and reusing it anywhere without searching or saving it separately. It is very handy.
What needs improvement?
In my opinion, Microsoft can make Power BI available in Office 365 as a basic version instead of making it a separate licensed product.
For how long have I used the solution?
I have been working with Office 365 for about four to five years.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as nine out of ten.
What do I think about the scalability of the solution?
Office 365 has a scalability rating of nine.
How are customer service and support?
The technical support from Microsoft is rated six to seven because it takes more time for them to address issues. Listening to the issue and then addressing it takes a long time.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup for Office 365 is very simple.
What's my experience with pricing, setup cost, and licensing?
I would rate the price of Office 365 as five. It is neither inexpensive nor costly.
Which other solutions did I evaluate?
I don't believe other competitors are near to Office 365. It is easy, usable, and simple to set up. Google is catching up, but it will take some time.
What other advice do I have?
The final rating for Office 365 is eight. The pricing and technical support are factors for reducing two points.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Collaboration tools have streamlined our teamwork with real-time and asynchronous editing
What is our primary use case?
I work with Excel, PowerPoint, and Word primarily. My work involves collaboration with multiple people, especially when using these tools.
What is most valuable?
The most valuable features of Office 365 for me involve collaboration. My work requires collaboration with multiple people on Excel, PowerPoint, and Word. We use real-time collaboration as well as asynchronous work, where I can continue from where someone else left off. Additionally, automation features like formulas and linkages in Excel save me substantial time, at least forty to fifty percent in certain tasks.
What needs improvement?
One issue I face is that as the file size gets bigger, it takes more time to work through it. Improvement in backend processing to make such files run quicker would be helpful.
For how long have I used the solution?
I have been working with Office tools for twelve to thirteen years.
What do I think about the stability of the solution?
I don't have any complaints about the stability of Office 365.
How are customer service and support?
I haven't felt the need to contact Microsoft support, so I haven't interacted with their customer service.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup was straightforward for me because my company has it pre-built.
What other advice do I have?
Overall, I would rate this tool at around 8.5 to nine out of ten. I rate the overall solution a nine.
Compatibility across companies enables effective productivity and report management
What is our primary use case?
I use Office 365 as a productivity tool for correspondence, presentations, and spreadsheets. It is used by everyone individually based on their needs such as writing emails, doing reports, or handling calculations and spreadsheets. We don't use AI extensively.
What is most valuable?
I find Office 365 valuable because it is compatible across all companies, which is essential for our organization. It serves as a stand-alone correspondence, presentation, and reporting tool. The flexibility to adjust subscriptions with headcount changes is an advantage for cost management.
What needs improvement?
I would like to see improvements in the complexity of Office 365 administration. The backend can be daunting due to frequent changes in module names, which can be disruptive.
For how long have I used the solution?
I have been using Office 365 for more than fifteen to twenty years.
What was my experience with deployment of the solution?
There have been no deployment issues. The initial setup nowadays is much simpler compared to a few decades ago.
What do I think about the stability of the solution?
There have been no performance or reliability issues with Office 365. It functions well even when not connected to the internet, except for Outlook which cannot send emails.
What do I think about the scalability of the solution?
There have been no scalability issues with Office 365. If there is an increase in users, we just subscribe to additional licenses.
How are customer service and support?
I seldom consult Microsoft tech support and there's not much detail provided about contacting them. We usually interact with our vendors instead.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We started with Google but found it difficult to manage two platforms. Switching to Office 365 allowed us to consolidate everything in one place.
How was the initial setup?
The initial setup was straightforward and simpler than it was a few decades ago.
What was our ROI?
The flexibility to increase or decrease subscriptions with headcount changes makes the process more manageable and cost-effective.
What's my experience with pricing, setup cost, and licensing?
The cost is not very reasonable. The pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size.
Which other solutions did I evaluate?
We originally evaluated Google before switching to Office 365, due to difficulties in keeping track on both platforms.
What other advice do I have?
For our environment, we have no choice but to use Office 365 as it's manageable with our company size. On a scale of one to ten, I would rate Office 365 an eight or nine. Nothing is perfect, and a ten would lead to complacency.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Compatibility across organizations facilitates seamless communication and efficient management
What is our primary use case?
I use Office 365 as a productivity tool for correspondence, presentations, spreadsheets, and reporting. My team individually utilizes different functionalities depending on their tasks, such as writing correspondence, emails, reports, and doing calculations and spreadsheets.
What is most valuable?
The most beneficial aspect of Office 365 for me is its compatibility across companies, ensuring seamless communication and collaboration because the majority of people use the product. While there may not be anything exceptionally special about it, its widespread use makes it necessary. Furthermore, the ease of managing subscriptions allows flexibility in handling workforce changes, such as reducing the number of subscriptions when headcount is lowered, enabling easier management.
What needs improvement?
I cannot think of any specific features or functionality that needs improvement off the top of my head. Nowadays, the initial setup is much simpler compared to decades ago, though the backend and admin of Office 365 can be daunting. The frequent changes to module names like SharePoint and Exchange Plus can be tough as they make familiar features look different.
For how long have I used the solution?
I have been using Office 365 for more than fifteen to twenty years.
What was my experience with deployment of the solution?
The initial setup of Office 365 is much simpler nowadays compared to previous decades.
What do I think about the stability of the solution?
I have not faced any serious performance or reliability issues with Office 365. Even without an internet connection, I can still work with the tools, except for Outlook, which cannot send emails. Overall, there is no problem.
What do I think about the scalability of the solution?
There have been no limitations or scalability issues with Office 365. If there is any increase, I just subscribe to additional licenses.
How are customer service and support?
I seldom consult Microsoft tech support because it is not clearly stated where support is available, or whether it is free or chargeable. Hence, I generally talk to our vendors for assistance. The issues are not major since Office 365 is primarily a productivity tool.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I started with Google but found it difficult to keep track of both platforms. I moved to a subscription-based model with Office 365 for a single platform to settle everything.
How was the initial setup?
The initial setup is much simpler nowadays compared to the past decades.
What was our ROI?
The flexibility offered by the subscription model enables cost savings when reducing the headcount, as I can easily manage the licenses online. This flexibility is advantageous compared to the traditional way of managing software versions.
What's my experience with pricing, setup cost, and licensing?
The pricing is not very reasonable as it could benefit from being more flexible. Sometimes I want specific features that are only available at the next level of subscription, targeting companies with a few hundred or thousand users when those features should be more widely available.
Which other solutions did I evaluate?
I evaluated Google before switching and found synchronizing email between Outlook and Gmail difficult at first. Early on, Office 365 had just started with cloud services and Gmail was more established.
What other advice do I have?
I would recommend Office 365 because for an environment of our size, there is not much choice. Handling multiple platforms would be a nightmare for us. For a smaller company with just a few employees, Google could work, but for us, having a single platform is preferable. I rate Office 365 around eight or nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Utilizing communication and document tools effectively for sales
What is our primary use case?
I use Office 365 strictly for sales. As a small office, we utilize products like Outlook and Word.
What is most valuable?
The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel. For our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management.
What needs improvement?
Moving from the original Outlook to Outlook 365 was problematic because I couldn't transfer a lot of my previous emails. This is an area where improvement is needed to make the transition smoother. On the Zoho end, I find it is not intuitive and not a great CRM, especially compared to ACT CRM, which I found more intuitive and easier to use.
For how long have I used the solution?
I have been using Office 365 since I began my current role, but I do not recall the exact time frame.
What do I think about the stability of the solution?
I would say the stability of Office 365 is relatively good, about ninety percent stable.
What do I think about the scalability of the solution?
We are a small office, so scalability is not applicable to me.
How are customer service and support?
I do not interact directly with Microsoft support; it is always through our technicians, so I cannot provide a rating on their customer service.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I came from an ACT CRM and I thought it was more intuitive than Zoho.
How was the initial setup?
I found the initial setup of Office 365 a bit cumbersome, so I used a technician. It took about four hours over the course of a week.
What about the implementation team?
One person, our technician, handled the deployment.
What other advice do I have?
On a scale of 1 to 10, I would rate Office 365 as eight. I recommend Office 365 to other businesses.
Collaboration and productivity have improved with secure document sharing and team communication
What is our primary use case?
I utilize the product in multiple ways. I am using SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook.
What is most valuable?
Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions. The Outlook calendar simplifies meetings, and Teams improves communication. The uniqueness of working on the same file together is valuable as it prevents missing any information, and encryption and multi-factor authentication are crucial for security.
What needs improvement?
The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel.
For how long have I used the solution?
I have been using Office 365 for about two to three years.
What do I think about the stability of the solution?
The stability is very high.
What do I think about the scalability of the solution?
Office 365 is very scalable.
How are customer service and support?
From one to ten, I rate Microsoft technical support as an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup went very smoothly and very fast.
What's my experience with pricing, setup cost, and licensing?
As we are an educational organization, we think we have a very big discount, but I do not know the price.
Which other solutions did I evaluate?
During the conversation, Google is mentioned as a competitor.
What other advice do I have?
I rate Office 365 as a ten for teamwork and a nine for overall work. I suggest providing advice to someone from Mars if they decide to use Office 365. I rate the overall solution as a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
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