Office LTSC Professional Plus 2021
Amazon Web Services | MS Windows Server 2025 25.05.06Windows, Windows Server 2025 Windows Server 2025 - 64-bit Amazon Machine Image (AMI)
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Collaborative document editing and seamless online file sharing elevate productivity
What is our primary use case?
I use Office 365 for standard office tasks such as word processing, Excel, presentation, and email productivity. Additionally, I manage the system as an administrator for my company.
What is most valuable?
The most valuable features of Office 365 for me include online file sharing and real-time document editing where multiple collaborators can work on the same document and see changes in real-time. These features were integrated, likely inspired by Google Docs' success in implementing similar functions.
What needs improvement?
Office 365 could improve by providing better integration with Azure Active Directory to streamline user management. It would also be beneficial if they could offer additional support for non-ABC characters like the Malay Arabic script, known locally as Jawi.
For how long have I used the solution?
I have been working with Office 365 for more than two years.
What was my experience with deployment of the solution?
There were no significant issues during migration, but users initially had some complaints about file accessibility. After several iterations of the OneDrive client, the process became smoother with fewer requests or complaints.
What do I think about the stability of the solution?
Office 365 is very stable with no network downtime experienced in my region in the last couple of years.
What do I think about the scalability of the solution?
Office 365 is a scalable tool. The scalability is straightforward as it works as soon as I pay for additional licenses.
How are customer service and support?
We use a third-party managed service provider (MSP) for support, who are generally okay but are not well-versed in newer technical details like Azure Active Directory.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Google solutions such as Google Docs, Google Sheets, and Google Meet before switching to Office 365.
How was the initial setup?
The setup process is generally easy, especially on newer devices with Office already installed. However, older devices can take up to two hours for downloading and installing updates.
What was our ROI?
There is no direct return on investment as IT is a cost center. The alternative is using free open-source solutions, which makes quantifying the ROI in terms of support man-hours difficult.
What's my experience with pricing, setup cost, and licensing?
Compared to the services provided and the multi-device capabilities, the price of Office 365 is reasonable. A loyalty program offering discounts or additional features for long-term users would be a beneficial addition.
What other advice do I have?
For those considering Office 365, it is advisable to implement Active Directory services for better user management. For students or family users, it is a good subscription due to the variety of available productivity suites. Overall, I rate Office 365 a nine out of ten as there is room for improvement.
Which deployment model are you using for this solution?
On-premises
Maximizing productivity with extensive features while dealing with integration challenges
What is our primary use case?
Primarily, I use Office 365 and Teams for various tasks. My firm works as a consulting and IT solution provider for small and micro businesses. We use Office 365 for a range of applications like Teams, Exchange, Outlook, SharePoint, Power Application, and Power Apps.
What is most valuable?
I find the extensive list of features in Office 365 tremendously valuable, including Teams, Exchange, Outlook, SharePoint, Power Application, and Power Apps. In particular, I am an end user, and I consult my partner firms to use Office 365 and Teams. I have found that Teams and Outlook are my primary applications. Furthermore, I like Copilot Pro, which I have licensed for use with Outlook, Teams, Excel, and Word; it often provides excellent information and guidelines.
What needs improvement?
I have issues with call licensing problems, and there is a lack of good information about PBX and IT integration with Teams. Questions regarding licensing, such as the appropriate license needed for integration with PBX or for supporting call centers and IVRs, are common, along with inquiries about pricing for domestic and international phone calls. Additionally, I would appreciate more documentation on specific integrations.
For how long have I used the solution?
I have been using Office 365 for a few years, maybe five or more.
What was my experience with deployment of the solution?
The initial setup is not entirely easy. A setup may require changing configurations in Exchange and Teams, but overall it is manageable. Although not every deployment is straightforward, I do not spend excessive time resolving problems. The setup is flexible.
What do I think about the stability of the solution?
I rate the stability of Office 365 as eight out of ten, indicating room for improvement. Specifically, Microsoft Teams can have issues sometimes. Today, for instance, I was unable to log in to my Teams account for over an hour on my mobile. This might be due to my mobile operator or a Microsoft issue.
How are customer service and support?
In a case a few months ago, I assisted a non-profit organization, and I can say that communication has greatly improved with Microsoft. Everything was finished within five to seven days, and the support was cooperative, providing good guidelines. Microsoft is consistently improving in this type of communication.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have only used Microsoft solutions, primarily because my technical team consists of Microsoft-certified professionals. We have no experience with Linux, Google, or other platforms.
How was the initial setup?
The initial setup can vary depending on the client's requirements. Some setups are quick and fast, taking little time, while others require more effort from my team, especially when clients are uncertain about their needs.
What's my experience with pricing, setup cost, and licensing?
In Serbia, IT is considered expensive because our monthly budget comparison to the rest of Europe is low. With an average salary of 500 euros, Office 365 appears expensive. Many clients request discounts.
Which other solutions did I evaluate?
I did not evaluate other options because my technical team is composed of Microsoft-certified professionals.
What other advice do I have?
Overall, I would rate Office 365 as seven out of ten, taking into account the areas for improvement.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Enables seamless remote work and efficient communication
What is our primary use case?
In our organization, I use Office 365 primarily for internal communication in the office, such as chats and sending messages.
How has it helped my organization?
Office 365 has greatly aided my organization during the COVID period by facilitating remote work, meetings, and scheduling.
What is most valuable?
In my experience, the most valuable features of Office 365 are Outlook and Teams. The scheduling capabilities of Microsoft Teams are particularly helpful, allowing me to create internal teams and organize project-related communications. Teams has proven extremely supportive, particularly during COVID when remote work became essential. Features like screen sharing and session recording have been very easy to use.
What needs improvement?
One area for improvement could be the meeting recordings. Currently, unless I change the expiry date, recordings have a default expiration period after which they cannot be retrieved. If the tool could give me more options regarding the number of days recordings are kept, it would be beneficial.
For how long have I used the solution?
I have been using Office 365 for about one year.
What do I think about the stability of the solution?
I have not encountered any performance issues with Office 365.
What do I think about the scalability of the solution?
On a scale of one to ten, I would rate scalability as ten. I do not face any challenges in terms of adding new users, and the infrastructure team finds it easy to deploy.
Which other solutions did I evaluate?
I did assessments for other tools, including Google BigQuery, but nothing materialized.
What other advice do I have?
Compared to previous versions, Office 365 offers a better user interface. I rate the overall experience with Office 365 as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Emails and teamwork have enhanced productivity through effective calendaring and collaboration
What is our primary use case?
Our main use case for Office 365 is its use for emails and Teams meetings. We have integrated our Active Directory, specifically through Active Directory Federation Services (ADFS).
What is most valuable?
The most valuable features of Office 365 for our team include email and Teams. We use calendaring, which plays an essential role in our productivity. Additionally, Microsoft Intune is a part of our usage, albeit it's not directly linked to Office 365. Another beneficial aspect is the integration of selectively using Copilot with Office 365.
What needs improvement?
I would suggest the inclusion of a data insights feature. In the past, there was a digest that provided insights into time distribution in emails and company mail, such as whom I communicate with most. There should be more relevant insights on the collaboration platform. It would be helpful to have an archive or a dashboard showing how much time is spent on collaborations or meetings.
For how long have I used the solution?
I have been working with Office 365 for more than five years.
What do I think about the stability of the solution?
We have not faced any significant downtime. There was an outage about three years ago, but it was resolved quickly and was widely reported. Overall, Office 365 is pretty stable.
What do I think about the scalability of the solution?
Office 365 is very scalable for our company. I would rate it ten out of ten for scalability.
Which solution did I use previously and why did I switch?
I have used Gmail in a previous company, but now I am used to Microsoft tools and prefer them.
How was the initial setup?
I was not part of the initial setup process, but the onboarding and engagement process for new recruits has been smooth.
What's my experience with pricing, setup cost, and licensing?
Pricing is determined by our company's policy to align with Microsoft. Compared to other solutions, it may be perceived as expensive, though the decision was made at a corporate level.
Which other solutions did I evaluate?
I have used Google tools before, specifically Gmail, in another company.
What other advice do I have?
Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity. It would be helpful to have a popup or widget providing training tips or news about features, like what used to appear for Windows products. I would rate the overall solution an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Online collaboration improves coordination for educational tasks
What is our primary use case?
I use Office 365 for making documents and PowerPoints. This was primarily during my college days and continued after I graduated with my Master's. I am still in the education industry, so the use hasn't changed significantly.
What is most valuable?
The recent addition of having the online version of Microsoft Word is really good. It used to be not as effective, but now it closely resembles Google Docs. The connection with the sheets is also a valuable feature. Teams is really helpful because my university uses Microsoft Outlook. Integrating with Teams and coordinating with my team members is very useful.
What needs improvement?
Regarding improvement, in Microsoft Word, I suggest addressing the difference in page length between the offline and online versions. When I download and open a document on Windows, it may show as a one-page document. However, the spacing might differ online, and I often need to re-edit to ensure it appears as one page online.
For how long have I used the solution?
I have used Office 365 for about seven to eight years, starting from my college days.
What was my experience with deployment of the solution?
There were no issues during the deployment. It is pretty straightforward.
What do I think about the stability of the solution?
It is a stable solution. It's the most efficient thing.
What do I think about the scalability of the solution?
Office 365 is widely used, so it has good scalability.
How are customer service and support?
I have never tried to interact with customer service or technical support, so I have no idea about it.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used Google Docs and other Google applications back when I was in my home country. I am currently using Microsoft Office 365 because my peers are using the same.
How was the initial setup?
The initial setup is pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing seems decent. I'm currently using a free version provided by my university. I am not familiar with the paid version cost, but the product seems good, and it’s okay to pay.
Which other solutions did I evaluate?
For documentation purposes, I used Google Docs along with Microsoft Office. For spreadsheets, I had a different experience between Google Sheets and Excel. Google is slightly easier, while Excel offers better automation tools.
What other advice do I have?
I would recommend Office 365 to businesses, especially those using Outlook and Teams heavily. If they are using Outlook and Teams a lot, then they definitely have to have Office 365. I rate the overall solution an 8 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Collaboration and productivity are boosted by evolving features and AI-enabled tools
What is our primary use case?
We are using Office 365 primarily for Teams collaboration and data sharing. This is mostly for meetings, as they are extensively used in our office.
What is most valuable?
The features of Office 365 are continuously evolving, but version control, document control, and various SharePoint features are valuable. We also utilize Power Apps to gather the necessary information from various users. The AI-enabled meeting notes feature has significantly improved our productivity. Teams meetings are an indispensable part of daily work for communication and collaboration.
What needs improvement?
There is no specific area of Office 365 that needs improvement as of now, but it sometimes becomes difficult to find the latest used files. The search functionalities could be improved. Also, the amount of storage available with Power Apps is limited, and more integrations with AI and better search functionalities could enhance its scalability.
For how long have I used the solution?
We have been using Office 365 for approximately four years. It was a rollout in phases, so it has been a while since its adoption.
What was my experience with deployment of the solution?
I did not personally participate in the deployment process, as it was managed by our IT team.
What do I think about the stability of the solution?
I would rate the stability of Office 365 an eight. Occasionally, there are hiccups, like issues loading Teams, but overall, it is quite stable.
What do I think about the scalability of the solution?
Depending on use cases, Office 365 could be improved in terms of scalability. More AI integrations and improved search functionalities are needed. I would rate its scalability a seven.
How are customer service and support?
I rate the technical support ten out of ten, as I've never needed to reach out for assistance after years of usage.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Skype, but switched to Office 365 for better collaboration, data availability, and accessibility. It's about more than just meetings; it’s about collaboration.
How was the initial setup?
The initial setup experience was somewhere between a seven and an eight. As I didn't undertake the setup myself, I'm basing this on the overall feedback.
What about the implementation team?
Our IT team performed the implementation. It's a large enterprise, so I was not personally involved.
Which other solutions did I evaluate?
I did not evaluate any other options myself. The IT team may have done so.
What other advice do I have?
I rate Office 365 an eight overall. It enables users to access firsthand information they seek. I would definitely recommend it to similar users. The overall product rating is an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Integration across applications facilitates seamless workflow but authentication and virus protection need attention
What is our primary use case?
I have been using Microsoft 365 as it operates in the background and integrates with my other Microsoft apps. It is something that we have because I use Microsoft products for all my work.
How has it helped my organization?
Microsoft 365 operates seamlessly in the background, allowing us to perform tasks across different Microsoft applications.
What is most valuable?
I primarily use PowerPoint quite a bit these days. Microsoft 365 works in the background and integrates with all the Microsoft Suite applications. All the apps I use are primarily Microsoft apps, which makes everything I do work seamlessly with Microsoft products.
What needs improvement?
The main issue is with the Microsoft Authenticator, which sometimes does not work as expected, causing a hassle. Additionally, Microsoft Defender sometimes does not work well with other antivirus software, causing conflicts. I often end up using Google Authenticator as an alternative.
For how long have I used the solution?
I have been using Microsoft 365 for about three to four years.
What was my experience with deployment of the solution?
There were no issues with the deployment of Microsoft 365 for us.
What do I think about the scalability of the solution?
We are a very small company with active users being less than ten, so scalability has not been an issue for us.
How are customer service and support?
I feel frustrated with Microsoft support sometimes, rating it a five. It is difficult to get through to support, and they often refer us to guides to solve problems rather than providing direct support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Microsoft 365 was straightforward and not problematic.
What about the implementation team?
The setup was completed in less than 30 minutes.
What's my experience with pricing, setup cost, and licensing?
I do not have any problems with the pricing of Microsoft 365.
Which other solutions did I evaluate?
I compare Microsoft 365 to Google products. I have worked with Google through some clients, and my experience suggests that Google's platform seems more secure and better for live, real-time collaboration.
What other advice do I have?
I would recommend Microsoft 365 to other businesses as it is a better product compared to its competitors. I rate the overall solution a seven out of ten.
Excel and Word facilitate efficient data analytics and cleansing in the banking sector
What is our primary use case?
I work with Excel, Word, and PowerPoint, essentially all applications within Microsoft solutions. These are crucial for data cleansing, data collection, and data analytics in our company, specifically in the banking sector.
What is most valuable?
Office 365 applications are indispensable for data cleansing, data collection, and analytics. Excel is the main application on every computer at our company, acting as the primary system for formulas, data extraction, and data cleansing across various sectors in Egypt, including banking and real estate. The macro system in Excel allows for creating local applications that assist in processes without incurring additional costs. Moreover, AI integration helps automate formula writing, saving time and enhancing productivity.
What needs improvement?
Office 365 should be able to handle larger datasets for cleansing, similar to SQL capabilities. Excel can presently only collect around ten thousand columns of data, which is limiting. Performance enhancements in Excel and Word are necessary as they sometimes experience lagging and delays.
For how long have I used the solution?
I have been working with Office 365 for more than ten years.
What do I think about the stability of the solution?
Office 365 experiences several performance issues, particularly in Excel and Word, including lagging and delays.
What do I think about the scalability of the solution?
When we need to scale it up or down, Office 365 is found to be scalable without any limitations. It supports around three thousand users across our company.
How are customer service and support?
We escalate our questions or problems within the IT department, and they take action.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Office 365 is very straightforward and easy to manage.
What's my experience with pricing, setup cost, and licensing?
The cost of licensing Office 365 is reasonable. The only issue we face is related to the devaluation of the Egyptian pound, not the pricing of Office 365 itself.
What other advice do I have?
I would recommend Office 365 to others, but I believe it is already widely used. I rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Boosts productivity by supporting day-to-day operations and data analysis in the mining industry
What is our primary use case?
I use Office 365 for various tasks, ranging from Excel to PowerPoint, utilizing all applications of Office 365 in different capacities within the mining industry. It helps with tasks such as data analysis and is an essential tool for day-to-day operations.
What is most valuable?
Office 365 enhances productivity in the mining industry by aiding with data analysis. It is crucial for daily activities, providing support in making reports, presentations, and conducting data analysis. It is indispensable for multiple operations, ensuring that office work can be completed efficiently.
What needs improvement?
I would like there to be a feature where Office 365 can be linked with ChatGPT or Gemini to enhance our current setup. The introduction of AI features providing prompts is helpful.
For how long have I used the solution?
I have been using Office 365 for more than five years.
What do I think about the stability of the solution?
I have not experienced any downtimes or stability issues with Office 365.
What do I think about the scalability of the solution?
I find Office 365 to be scalable when adding additional resources.
How are customer service and support?
There is another team responsible for handling technical issues and tech support, so I do not have direct experience with it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While we also use Google Sheets, I prefer Microsoft products. Excel is easier to use compared to Google Sheets because I am accustomed to how formulas work and can apply macros easily.
How was the initial setup?
I was not involved in the initial setup process as it was handled by the IT team.
What about the implementation team?
The setup of Office 365 was conducted by another team, specifically the IT team.
Which other solutions did I evaluate?
Apart from Office 365, we have worked with Google Sheets.
What other advice do I have?
I rate Office 365 as nine out of ten. Based on my experience, I would recommend Office 365 to others because it is a necessary tool for us and supports various operations daily.
Which deployment model are you using for this solution?
On-premises
Intuitive interface offers seamless access and collaboration across devices
What is our primary use case?
Our company uses Office 365 for almost all operations, including Office, PowerPoint, Excel, Word, and collaboration with Teams.
What is most valuable?
Office 365 is popular and easy to use due to its intuitive interface. The collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones. It is very efficient and helpful for most people.
What needs improvement?
Office 365 can be too heavy at times. I have had issues with Teams, such as experiencing many blue screens two months ago.
For how long have I used the solution?
I have been using Office 365 for at least five years.
What do I think about the stability of the solution?
I encountered connectivity issues specifically with Teams, which affected stability.
What do I think about the scalability of the solution?
Office 365 is clear enough for scaling out, especially with SharePoint.
How are customer service and support?
I have never interacted directly with Microsoft support, as I often rely on internet resources or colleagues for troubleshooting.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation of Office 365 is very easy.
What's my experience with pricing, setup cost, and licensing?
Office 365 might seem expensive, but it is valuable and efficient for our customers. The experience gained is significant for saving time.
Which other solutions did I evaluate?
We also use tools like Teams and have used Skype and Office 365. Sometimes, we work with GitLab and Teradata.
What other advice do I have?
I rate my overall experience with Office 365 as an eight out of ten. Microsoft products are beneficial and help save time due to their efficiency. I rate the overall solution an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
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