The bank gave us Office 365 to work with. I used Google for personal use, but in the bank, I exclusively used Office 365.

Office 365 has excellent facilities, it's familiar, and it's easy to comprehend when sending messages.

I recommend it for the facilities as it's familiar to users when they see it and makes it easy to find items and features that we can use.

The scalability of Office 365 is good.

I would rate Microsoft technical support as 3 or 4 out of 10. This rating is mainly because I didn't need much support since it works efficiently, though sometimes internet connectivity affects the experience.

I have approximately 4 years of experience with Office 365.

The setup process for Office 365 is easy.

For stability, I would rate it 10 out of 10.

The scalability of Office 365 is good.

I would rate Microsoft technical support as 3 or 4 out of 10. This rating is mainly because I didn't need much support since it works efficiently, though sometimes internet connectivity affects the experience.

Positive

The setup process for Office 365 is easy.

For stability, I would rate it 10 out of 10.

I would recommend Office 365 to others.

On a scale of 1 to 10, I rate Office 365 as 10.

Private Cloud

Microsoft Azure

My use case for Office 365 is because it is most suited to our environment. Most companies in Singapore use Office 365 because it is easier to use, and most people have grown with Microsoft solutions from the start. The solution has evolved to Office 365 because it is easier to use and seamless. Especially now with Office 365, you can access your files always on the go. You do not have to use your laptop or connect to the company network. As long as you have a device, even a mobile device, you can actually use it and access your emails.

I am currently focusing on productivity and have started using Microsoft Planner. I have had issues with time management because we are dealing with end user support, meetings, projects, and ad hoc activities. Sometimes, it is difficult to track via email and using tasks. I researched online for the easiest way to manage this without paying, which led me to discover Microsoft Planner.

Teams is quite effective because it has tremendously improved in terms of video conferencing and integration. You can use it to call an outside number, making it easier to interact within your company and call mobile phones via Teams. With the implementation of online federation, you can contact or add contacts that are not within the same tenant, making communication easier.

What I would suggest Microsoft improve is creating a one-stop shop where you can see everything in a single pane of glass. For example, in Microsoft Intune, you have to access the Entra ID separately, and you have to access Microsoft Intune separately. Although these features are available on one website, if they could create a seamless integration to see everything in a single pane of glass, it would be more efficient. I believe they are working on this already or have plans to implement it.

I would rate the stability of Office 365 as nine. I have been working in IT for about 15 years and we have experienced crashes on the solution, especially with Outlook and the Office 365 suite. Overall, it is quite stable.

I would rate the scalability of this solution as eight out of ten. Now many applications are using SaaS, and when Microsoft developed Office 365, it was a huge step for SaaS solutions, especially during COVID. If we were using on-premise solutions, it would have been difficult for users to work from home, as they would need to install desktop applications to access Outlook and other Office applications. With the integration of Office 365, when you access your files, you do not need to log into your laptop. If you are outside, you can simply access your phone, open your email, and open PowerPoint easily.

I seldom contact Microsoft regarding technical issues, but when I have, they have been quite helpful. Sometimes you have to wait for a while. If they could improve their response time, it would be better. Normally in IT infrastructure, you can have 24/7 ticket prioritization. Perhaps to them our issue may not be P1. However, as a customer, they need to understand it is very important for us to resolve issues, especially if it involves our VIP users. I would rate their technical support as seven, based on my experience.

Neutral

I used another solution before Office 365 a very long time ago. We used Lotus Notes in our previous company.

Based on my experience, I would recommend Office 365 to other people, even to my family. During the COVID period, my sisters and their children had to do schooling at home because they could not go out. At that time, I purchased the family Office 365 so I could share with them, which made things easier. I give Office 365 a rating of 10 out of 10.

Having the Copilot implemented recently in Office 365, Microsoft has some edge on that.

Having the Copilot implemented recently in Office 365, Microsoft has some edge on that.

Teams and SharePoint are the best features for my team's collaboration in Office 365.

The Copilot integration in Office 365 stands out by providing various different kinds of support to daily users utilizing AI help on other products.

To make it even better in the next release, they can improve the categorization and utilize AI help to suggest mail descriptions and everything to categorize mail in different ways, depending on the priorities of a user, and so on.

They still need to improve their email categorization, and their AI capabilities have room for improvement.

I have implemented Office 365, and it has been already a few months.

We have not faced any issue with the integration of Office 365.

It is already implemented and being used.

I am generally satisfied with my current solution.

I rate Office 365 eight out of ten.

I have another call and meeting in five minutes.

I am just a user. It is on the cloud, so it is much better. I can use it wherever I want.

Office 365 is a pretty stable solution. It is in the cloud, so I can use all the documents that I have anywhere I want. There is one very good feature that I have. When I use SharePoint along with it, it makes life a lot easier for us, especially when I have to share documents or files with other clients.

There is really not much difference between Office 365 and standalone MS Office. However, regarding PowerPoint, while the icons are there, I wish it was as good as Apple's presentation software because it is easier to create PowerPoint presentations with Apple's equivalent software. They could have done better work if they had provided that functionality.

To be very honest, we use Cute FTP to transfer most files, and if they had FTP portals which they could guarantee were secure, that would be a great help. Then I would not have to start Cute FTP and perform all those operations. I do not know whether Office 365 has that functionality because I have not seen it, but it would have been quite beneficial if it was there.

It is easy to deploy. It is not rocket science, but deploying information over the cloud is something that I am very skeptical about. I usually use Cute FTP or FTP-type solutions, as it is more secure compared to sending or sharing information. I do use cloud sharing, but only for documents that are not secretive or sensitive. I mainly use FTP to load or unload sensitive data. Other than that, insensitive data is just a matter of using a shared drive.

Regarding productivity gains, we have no issues with Microsoft. It is a very good service that they provide. The only problem I have seen is that Windows 11 gives many problems, especially when it updates your software. Everything slows down, every application slows down. I have reverted back to Windows 10 because Microsoft Windows 11 is not working for me. Let us see how things work out.

It is very difficult to get hold of Microsoft support people or any support people, including Amazon. There are too many automated processes that you need to go through, and even then you do not know whether you will be able to speak to them.

It is pretty good, to be very honest. In PowerPoint, if I just use it as a standalone software, the number of icons available is comparatively less in standalone Microsoft PowerPoint compared to Office 365. Additionally, it is easier to integrate other icons into Office 365 than into normal, standalone PowerPoint presentation solutions. It is not that I cannot do it. We have developed a tool through which we can integrate it completely, but it took us a while to figure things out.

There is not much difference in Excel or Word, at least I have not come across much difference. We are not doing much with AI as yet.

Public Cloud

Other

The common use case for Office 365 exists because everything in today's world is on the cloud. When a user logs in anywhere, they have access to their data. In Office 365, there are different types of licenses, such as Business Basic and Business Premium. Every license has different storage capacities. In Business Basic, users get 5 GBs of storage, 50 GBs of primary mailbox, and 50 GBs of archive mailbox.

In Business Standard, users have access to web and desktop applications, with the same storage allocations. OneDrive storage is 1 TB. Business Premium is a more expensive license that covers all the features of Business Basic and Business Standard. Additional licenses include Entra P1, which is used for Entra Admin Center regarding login, MFA, and conditional access policies. Entra P2 is available for advanced settings for tenants. Other licenses include Microsoft Intune, EMS E3, and various add-on licenses.

Real-time co-authoring in Office 365 is beneficial because users with a Business Basic plan can log in on any platform through portal.office.com and access all applications. However, without a license, mail IDs are not functional.

Office 365 is the best business platform for startups or small companies. Within the M365 tenant, administrators can create users, track all user mailboxes, check licenses, and reset passwords. Administrators can create PST files if someone leaves the organization, obtaining backups from the Compliance Admin Center. Mail IDs can be converted into shared mailboxes for future use. Shared mailboxes allow multiple members to use the same ID configured in their Outlook simultaneously.

I want to improve my knowledge of Microsoft Intune.

I have 1 year and 8 months of experience with Office 365.

I would rate the stability of Office 365 as perfect because I am familiar with it and it is the best product platform.

I would rate the scalability of Office 365 as excellent.

I would rate technical support from Microsoft as excellent.

Positive

I find the initial setup of Office 365 easy because I am very familiar with it.

The price of Office 365 is high, though improvements in pricing might occur in the future. The integration capabilities of Office 365 include co-pilot. It is very compatible with Microsoft products, though it may have limitations with third-party tools. Both AI-enhanced features, such as the editor and designer in Office 365, are useful and beneficial. I recommend Office 365 to other people. My clients are usually enterprise-size businesses. I would rate this solution overall as excellent.

Hybrid Cloud

Microsoft Azure

I use Outlook, PowerPoint, Office, and Excel for my normal tasks.

We have enhanced security in Office 365 because our data resides in the cloud. Security is better now, but a good internet connection is required to have a good experience.We have bigger mailboxes now, so there's no need to keep PSTs on the local machine. Everything is in the cloud.I believe we currently have 100 gigabytes each in Office 365, though this might be based on what the company subscribed to.

It does my job, that is what I will say. It accomplishes the tasks I need it to do.

We have been working with Office 365 for two to three years now.

It is very stable. I would rate it eight for stability. If you have your internet connection and a good laptop, it works efficiently.

I would rate it 10 for scalability because many people are adopting Office 365 as it helps them reduce admin costs. The cost of administration on-premise is removed to an extent. It has to be scalable for so many people to be adopting it.

I have experience with technical support from Microsoft, but the product is stable, so I don't have any reason to contact even the local IT because it works effectively.

Positive

When I went to the mall to purchase Office 365 for my personal laptop, I noticed it depends on what you're looking for. I saw various options including professional and basic versions.The price tag is fair because significant innovation and research has gone into it. It is proper for the developers and Microsoft to be remunerated.I can recommend Office 365 to people because it allows them to concentrate on their core job while Microsoft handles any problems from the cloud.I rate Office 365 a 9 out of 10 overall as I don't experience problems with it.

Public Cloud

Microsoft Azure

I'm an IT consultant, so I work across the board with various industries including retail, healthcare, and military government. There is really no specific target area, and right now I have a big Power BI project with a large retail store helping them with some of the Power BI reports.

For me, the most valuable features in Office 365 are the integration between all of the various apps and how you can still communicate even without third-party apps. The integration of tools such as Power Automate with SAP or Salesforce, and the connectivity coming out of Teams based on requests is my biggest takeaway; I really appreciate that Office 365 is cloud-based.

SharePoint, which is my bread and butter, integrates seamlessly with Teams to enhance project management. I started with building out SharePoint sites and having them connect with Teams to offer a user-friendly experience for those less comfortable with SharePoint. SharePoint serves as the backbone for Teams, storing all their content and capitalizing on workflow pieces; I enjoy working with Teams and SharePoint.

SharePoint acts as a glorified portal with extensive integration options not only between Office 365 apps but also third-party applications. For instance, building a Power App linked to a SharePoint list is quick and easy without needing a SQL database, resulting in tremendous cost savings as well.

Currently, I recommend that the focus remains on improving Teams since its interface still lacks certain features when compared to Skype, which has been retired. Chat-switching can be a bit challenging. While I enjoy that Teams serves small to large groups and integrates well with other Office 365 products, the user interface is where I see the most room for improvement.

On the SharePoint side, allowing more customization options would greatly enhance functionality; simpler out-of-the-box versions are fine for some scenarios, but customizing SharePoint can be super challenging with newer Office 365 versions compared to previous on-prem ones.

We are typically Microsoft consultants because people usually come to us for assistance. I find that tier one support is somewhat lacking, often focusing on what's in front of them without considering the bigger picture. If I had to rate it on a scale of one to ten, with one being the lowest and ten the highest, I would give tier one a score of six and a half, whereas I would rate tier two and three higher, around eight or nine. Sometimes tier one can even drop to threes or fours, depending on who you reach that day.

The overall rating would be seven and a half.

Positive

The return on investment with Office 365 is pretty good; it's usually positive when I look at continued usage. I've been involved with this for more than a year without it becoming stagnant, unlike some Salesforce work that has come and gone. Since my company focuses on Microsoft products, the same products keep coming up repeatedly, indicating ongoing assistance is required.

We are also shifting toward big data solutions and A.I.-generated everything, so I'm trying to redirect my focus beyond just being an Office 365 expert, considering how A.I. can improve Office 365.

The pricing for Office 365 nowadays could be better. While they have some decent offers, they're more beneficial for larger clients. For smaller companies just getting started, I believe they should offer more affordable packages, but it is what it is.

I am familiar with competitors of Office 365, such as various content management systems that often provide poor security. I find that many can be quite challenging to navigate, and systems such as Drupal are complicated and often limited to on-prem setups, even though there are cloud-based solutions. Office 365 is the most mature option, and if I were to recommend a solution, it would be the easiest for clients to get started with.

I would recommend Office 365 to others primarily for larger companies. For smaller companies, I would ensure that they have the available budget first before making a recommendation, as cost is the primary limitation.

I have not yet played with Microsoft Security Copilot or Copilot for security. I am currently dealing with Copilot as I'm working on a demo today to build my own chatbot. I want to showcase the ease of building it and discuss the associated pains and struggles while also demonstrating to the group why we should use Copilot and where we should go next.

This is just the Copilot Studio accessed via office.com under Power Apps; I did not go through GitHub. I deal a lot with Gemini and use ChatGPT frequently. I consider ChatGPT my extra voice of support for inquiries, but I trust but verify what it provides, as I have encountered incorrect information from it several times.

On a scale of one to ten, I rate Office 365 an eight out of ten.

Public Cloud

Microsoft Azure

My most common use case involves starting my day with Office 365, specifically with Outlook and Microsoft Teams. Teams is very good, and I am trying to get used to the new user interface because it changed a bit, but I spend a lot of time in Teams and, of course, also in Outlook. I also use Microsoft Loop for structuring and organizing meetings that I have with my colleagues. It's a very handy way of keeping the information without being over-structured, and I use Loop because I prefer to note something down instead of just saying 'Oh, I will remember this' and not writing it anywhere. Rather than using a very complex, huge application that needs time to open and has a very big structure, Loop is something in between, and I find it a very useful tool that I also use on a daily basis. If I would have to pick three, they would be Outlook, Microsoft Teams, and Loop.

In terms of advanced features, those are things that we usually do with Power Platform. We try to avoid building super complex Excel templates when we can use another more suitable tool or build a Power App for that.

What I appreciate in the Office 365 world is having Copilot as an assistant that can help automate many things. For example, if you need to translate something and want to ensure the translation looks professional and has a specific tone—formal, informal, friendly—then you can use Copilot for that or get a first idea and then edit the result. It helps to summarize meetings in Microsoft Teams and points out the most important key aspects discussed in the meeting.

If you have people who were not able to join the meeting, you can copy the summary and the next steps and send it to them. I find the extension with Copilot very good. One of my favorites is Copilot in Microsoft Outlook, which helps you find a meeting with people who have very busy calendars. I have a lot of appointments, and it's difficult to find a free slot. When I need help finding a slot that works for three or four colleagues with busy calendars, Copilot in Outlook helps with that.

In terms of improvements in Office 365, there might be things that need to be improved in many tools. I have some improvement suggestions for Copilot, but not the actual product itself, because I grew up with these tools. I did not know it differently. I had to use Outlook, and I learned how to do it, and now it's the default for me.

Sometimes there are simple bugs. For example, I create an appointment, and it disappears or is differently showcased in Microsoft Teams because Teams also has a meeting section as opposed to Outlook, but these are just temporary bugs. In general, these tools are very synchronized with each other.

What I would to be able to do is copy-paste meetings. If I want to send several blockers or potential meetings to the customer, I create the first one, and I want to be able to paste this first blocker on another day as blocker two, just paste and change the title. That's difficult to do. This is not something which works with Outlook yet.

I have been working with Office 365 for 7 years.

Regarding whether I consider Office 365 a cost-effective solution, I would say that if in the normal packaging, using AI—which will become the norm and the default in the near future—costs extra in Outlook, it would be nice to have those integrated in the licensing and not have to pay extra for Copilot or extra AI features. AI should be an intuitive thing and a daily job, and perhaps Microsoft should find a way to make the model still financially beneficial for them without raising the price just because we have new features and AI capabilities.

The name of the company is Orbis SE now. It's just the company change; the rest remains the same. On a scale of one to ten, I rate Office 365 an eight out of ten.

I can do Office 365 and Teams as tools that I've worked with.We use all of Office 365, not just the Windows apps, and we use all security tools, including Skype and Gmail. I happen to have my own business copy of it because it works better for me, so I'm not actually aware of all features.

Having everything in one place in Office 365, and all the apps integrate together with OneDrive, and the email management is pretty decent. It's a very well-packed platform, and it all works together.We use Power Automate in Office 365 as an example; we have a spreadsheet of all our software renewals, and Power Automate goes through and notifies us 90, 60, or 30 days before the contracts run out that we need to renew the contract.Office 365 overall is cost-effective for us. We use the Enterprise E5 version of it, which gives us our Office license, all Windows licenses, and a whole bunch of tools, including Power BI, the whole lot. It's really good value.

I think when discussing the Word, Excel, PowerPoint apps in Office 365 specifically, they possibly do not have benefits in money savings or time savings.They could bundle in Copilot as part of the Office 365 subscription. I've been hands-on testing for a month, so that will definitely make a difference.Office 365 does not already provide me with some sort of AI features or integration capabilities; you have to have a separate account for that, as it just uses a separate license to work with all the different Office versions.

I have been working with Office 365 more or less since it first came out, as far as when I started, but not since rolling out.

I don't have any sort of complaints regarding stability issues with Office 365; it's pretty stable. We occasionally get odd little things, but it's very rare.

When I contact Microsoft regarding Office 365, they are usually pretty good in terms of support and very responsive.

Positive

Deployment of Office 365 is very easy to set up and configure for my needs.Rolling out Office 365 and setting up the users is pretty straightforward. If you're doing a complicated group policy or some sort of group scenarios, then it takes a little bit longer, but you can roll out for small businesses in literally days, and it's not going to take very long.

I haven't tried working with Copilot within Office 365; it's good, but native ChatGPT and Google Gemini are better. They give slightly better results, so even though Copilot's based on ChatGPT, it's not as good.Office 365 doesn't support other AIs such as Gemini; you have to take your document and upload it to the web, as it doesn't have native integration.

I mean Microsoft Office 365.I'd give Microsoft an eight out of ten regarding support for Office 365.Overall, I would rate Office 365 a nine out of ten. I think it's essential for any business.

Splunk is very popular and many enterprises are using Splunk, and even some of our customers are using Splunk. Splunk is also very good, but we only integrated with ServiceNow so we don't know the internals of ServiceNow and pros and cons of Splunk.

SolarWinds is also very powerful. I have integrated SolarWinds with the ServiceNow infrastructure.

I know what SolarWinds does, but I am not a dedicated infrastructure resource. I'm a pure ServiceNow consultant.

SolarWinds is a very powerful tool that can scan the client network or any network and get appropriate results on whether which server is down, which component is down, or which network component is not working. In the past, we integrated SolarWinds and whenever any network component went down, our integration created an incident in ServiceNow immediately.

SolarWinds is much more than a monitoring tool. They have database offerings also, but I know it as a monitoring tool and it was very powerful.

Device monitoring and server monitoring are what we work with. That's what I know about it.

Collaboration and Teams channels are the most powerful tools that help us organize our day-to-day activities and really help us improve our business and add business value.

Collaboration is the key to address any gap either in enterprise processes or technological innovation. Microsoft Teams helps us to effectively collaborate and communicate, which helps us achieve our objectives.

We can trust Microsoft for security. All our business documents are parked on the Office 365 cloud network. We can be secure and should not worry much about security because we trust Microsoft for the security of our data.

In the context of security of our data, the first point is collaboration and coordination to optimize our business, the second is security, and the third thing is that it's a wonderful user-friendly experience.

It is already a very matured product, but there is always scope for improvement. Effective use of all products can be improvised with the use of AI, machine learning, and deep learning.

Microsoft is in the AI arena, so products can be improved in the coming time, and we can expect that.

I did that integration four or five years back and there have been already a lot of new features added. Currently, I can only talk about the older implementation.

I rarely get any issues, but occasionally when issues occurred, they were resolved early by the Office 365 internal team. We never had to reach Microsoft, but I believe they have a very powerful support team, and I don't have any doubt or concern over that.

Right now, I cannot comment on scalability issues.

The cost is justified because the product is wonderful.

Positive

Price may be a factor, but our organization is too big. I am not involved in any costing because my level is just senior architect. As our organization is big, we can afford it easily. For big organizations, cost is not an issue, but for smaller organizations or mid-size organizations, cost may be an issue. It may be costly.

Office 365 is the main tool we are using for our day-to-day operations. Office 365 provides a very good experience.

We are using many tools and apps of Office 365, primarily Teams, Outlook, and SharePoint.

Microsoft is in the AI arena, so products can be improved in the coming time.

I rate this solution nine to nine and a half out of ten.

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