We use Office 365 for business and office productivity, and we appreciate all the functionality because it has SharePoint and meets our requirements. I use OneNote and Visio, so we can order as we require it. The big advantage is that whatever features you want you can select, and whatever you don't want you don't select.
The features of Office 365 that I find most impactful for improving productivity include OneDrive, so all our cloud data is there. Everything is backed up and always available, and if there is a maintenance issue, we receive good notice. It has everything one would need to run a modern office, providing every solution we require.
The collaboration tools in Office 365 enhance my team's workflow immeasurably, and they are absolutely top class.
In terms of disadvantages in Office 365, the cost is something some people complain about because I live in South Africa and it is quoted in dollars. By the time we exchange for our weak currency, it becomes quite expensive, but other than cost, there is nothing I would complain about. The product itself is absolutely superb, and while many companies in South Africa run Google because it is cheaper, cost remains a factor here. Microsoft does not give territorial pricing relative to exchange rates, unlike many other companies.
I have been using Office 365 for 5 years.
The deployment of Office 365 was very easy.
I got one of my tech professionals to help with the Office 365 deployment, and he did not encounter any problems.
For stability, I would rate Office 365 as a 10.
I think Office 365 is a scalable solution, and I would rate it a 9.
For technical support, I would give them a rating of 10.
It took a couple of minutes to set up Office 365, just registering, putting in the card details, and setting up the users, but it was very quick, about 30 minutes.
I got one of my tech professionals to help with the Office 365 deployment, and he did not encounter any problems.
Regarding cost savings or return on investment after implementing Office 365, although there is an initial or monthly cost and we could do it annually, we choose to do it monthly. We find that the ROI is significant. We get the latest and greatest features, and today with Copilot and some of the really big advantages that they did not have a year ago, it has made a huge difference. We use Copilot in Excel quite extensively and not as much in Word because we are more of an analytics company. With ChatGPT, we are able to ask for solutions in Excel or PowerPoint, and the integration is great.
In terms of extra expenses with Office 365, it depends on what you order. It is not Microsoft's fault; for example, I was in the UK and saw that paying $20 is no problem there, but paying that here equates to 400 of my currency, which makes the price steep sometimes. If I am paying for a Power BI Pro license at $20, costing me 400 Rand, that is a frontline tool, which is not expensive considering the work we produce. However, Office 365 can be on the pricy side if you start trying to access all of the functionalities.
I did look for some alternatives to Office 365 because some team members enjoy using Google Docs to assist their analytics work. But ultimately, we are very much a Microsoft shop.
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved.
For the maintenance side of Office 365, only one person is involved.
Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10.
My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10.
I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices.
We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now.
I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.