I use Office 365 to make PowerPoint presentations, Microsoft Word to put together memos, and Excel for building financial models.

Office LTSC Professional Plus 2021
Amazon Web Services | MS Windows Server 2025 25.05.06Windows, Windows Server 2025 Windows Server 2025 - 64-bit Amazon Machine Image (AMI)
External reviews
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Robust collaboration features improve document sharing and enhance productivity but integrating live collaboration could enhance efficiency
What is our primary use case?
What is most valuable?
The most valuable features with Office 365 are Excel's robustness around financial modeling, which is super helpful for my job.
Office 365 brings a very strong return on investment through time savings and different efficiencies. We would never cut it as it is table stakes - it is necessary to operate in our world. The biggest KPI is functionality, specifically the ability to execute the work that needs to be done.
What needs improvement?
Office 365 could be improved in areas such as their collaboration functionality. I have used it before, but being able to work on documents in a cloud-connected manner with co-workers simultaneously would be super helpful. This feature is not available in the version we have.
For how long have I used the solution?
I have approximately 15 years of experience with Office 365.
Which solution did I use previously and why did I switch?
We haven't used a different collaboration tool before this; we've always had Microsoft. We currently have both Microsoft and Google Suite.
Some main differences between Microsoft and Google Suite are that Google is cloud native, enabling collaboration with people working on documents simultaneously. Google Sheets, compared to Excel, is not as robust. You sacrifice some robustness for sharing functionality. The same applies to PowerPoint versus Google Slides, where PowerPoint is much more powerful. The ability to work with others in a cloud native product is the selling point for Google Suite and represents a real benefit.
What other advice do I have?
I would recommend Office 365 to other businesses due to its robustness and functionality.
We haven't been using AI in Office 365 for document management or data analysis because we don't have Copilot, which is their AI feature. It hasn't been integrated into our work.
24/7 monitoring enhances threat detection and ensures security
What is our primary use case?
My cybersecurity strategy primarily involves using CrowdStrike Falcon as an EDR solution, and currently, we are using it as an EDR. We are in discussion with the CrowdStrike team about having a managed SOC integrated as well.
I am using CrowdStrike Falcon in the online industry.
What is most valuable?
The most effective feature I find for threat detection is the 24/7 managed monitoring, which is a next-gen antivirus and next-gen Endpoint Detection and Response. In Endpoint Detection and Response, the best part is 24/7, 365 continuous monitoring to the endpoint for identifying any suspicious activity.
It is a next-gen AV which does AI-based behavioral analysis to detect and take action on malware, ransomware, and other threats.
The automated response capabilities in CrowdStrike Falcon perform analysis based on the behavior of the activity. If it finds objectionable content or breaking of sitemaps, it uses an untraditional approach to block it. When suspicious activity occurs, such as detecting a file with a document extension that is self-replicating, the detection happens automatically. In cases of zero-day threats, such files are automatically put in sandbox for extraction and analysis to identify why it is classified as malware.
Falcon's integration capabilities with other tools enhance my security posture because it has a very lightweight agent, and having a unified console gives us complete visibility, including endpoints, servers, containers, and cloud workloads.
What needs improvement?
To improve CrowdStrike Falcon for the next release, I recommend that they should have a model where it works as an agentless solution. In terms of everything which agent pushes to the server or to the single console, if it could also have a feature where you can have other ports, which is SNMP or your network devices or OT devices, which you can specifically monitor, that would be great.
For how long have I used the solution?
I have been working with CrowdStrike Falcon for more than 2 years now.
What was my experience with deployment of the solution?
Regarding the setup, in my experience and our team's experience, it is fairly easy to install.
I would rate the setup an eight because we have a heterogeneous environment. For Windows, it is very straightforward and easy. For Linux, you need to automate it. If you have a bulk force, then you have to use some CMF or similar solution, which makes it a bit more complex, but overall it is fairly easy.
What do I think about the stability of the solution?
During these 2 years with CrowdStrike Falcon, I faced challenges, as everybody knows about the CrowdStrike outage. That was one significant issue, as it brought many Windows-related services to a halt due to one bad configuration push from CrowdStrike tracks.
Regarding stability, except for the incidents mentioned, I don't see any issues.
What do I think about the scalability of the solution?
For scalability, it is easy to scale this solution for my company needs, and I would rate it a nine.
More than 7,000 users are working with CrowdStrike Falcon in my company.
Currently, we are 100% covered with CrowdStrike Falcon, but as the user base increases, we will certainly increase the license.
How are customer service and support?
I have contacted CrowdStrike for support regarding the same incident, and my experience was pretty bad. There were people not knowing what was happening, how to mitigate it, or what to do. We were in a bad situation. After a couple of hours, their communication started flowing better, and things started improving.
My impression of the technical support of CrowdStrike, just for that particular instance, is less than four.
Which solution did I use previously and why did I switch?
I have evaluated other options before working with CrowdStrike, including Carbon Black and SentinelOne.
When comparing CrowdStrike and SentinelOne, I don't see many advantages, but because of one particular problem, we had to give away SentinelOne. Otherwise, all three products are quite comparable.
How was the initial setup?
Overall, it is a user-friendly tool.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon is definitely an expensive solution.
What other advice do I have?
Since implementing CrowdStrike Falcon, I would say if it is protecting my environment, that fulfills my expectation. So far, I am happy.
For those who would to use CrowdStrike Falcon, I recommend that they need to negotiate hard on commercials because it is not an easy or affordable solution. From a commercial standpoint, they should negotiate hard. Technically, it is not a very difficult tool.
If we had not experienced that outage, I probably would have rated it ten. That incident gave it a very bad name because the support was inadequate. Many people might have decided to move out of CrowdStrike because of that incident.
My total rating for CrowdStrike Falcon is eight.
Reliability and seamless collaboration elevate team productivity
What is our primary use case?
Some of the use cases I focus on include collaboration, communication, and information sharing as well as project management.
In terms of industries, I focus on health care and manufacturing.
What is most valuable?
Some of the most valuable features I found with Office 365 include Teams integration with various applications, allowing for the addition of various Teams apps into Teams channels for managing teams and collaboration.
The SharePoint integration has proven beneficial.
SharePoint impacts my project management by providing shared collaborative information where people can refer back to it without having to move the information around; you can just send links instead of needing to download documents all the time.
What needs improvement?
Currently, Microsoft can improve Office 365 by enhancing the persistence of the user experience from platform to platform and screen to screen, ensuring that wherever you log in, whatever you're doing, everything is still readily accessible and intuitive, as you left it.
For how long have I used the solution?
I've had experience with Office 365 since it's been released, since its existence.
What do I think about the stability of the solution?
I rate Office 365 as reliable and stable. I haven't had any significant outages or application errors or failures, so once you put it in service in your enterprise, there's not a whole lot of product issues, mostly user issues.
How are customer service and support?
I really don't go to technical support very often, as we usually handle our own in-house support, but when I've escalated to Microsoft on occasion, they've been very responsive, so I would say they're adequate.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I am familiar with other types of collaboration tools, such as Google platforms, although I haven't used them in a while, so it's come a long way since my last experience.
The main difference between Office 365 and perhaps Google is that Microsoft products are much better integrated across all those platform products.
How was the initial setup?
Setting it up is fairly well thought out for the end-user experience at the moment, especially for the initial engagement. They've developed a lot of on-demand help and training resources for new and casual users, so I believe they've done a good job with it.
What was our ROI?
The return on investment is always an improvement. If they don't have it, it's a huge improvement going from no collaboration to a collaborative platform, and I think it's a significant improvement due to the many integration options available.
What's my experience with pricing, setup cost, and licensing?
As for the pricing for Microsoft Office 365, it can always be cheaper.
The cost is probably at least in the upper two-thirds range.
What other advice do I have?
I would recommend Office 365 to others.
Office 365 utilizes AI, and while it's just getting started, I think the integration is still in its beginning stages; there's likely to be a whole lot more integration across all the application stack within the next year or so.
Using AI has proven to be a good resource for creating a first draft when we start getting stuff started.
On a scale of 1-10, I rate Office 365 a 10.
Experience seamless document collaboration and robust offline access with reliable support
What is our primary use case?
I use Windows on my notebook, and I also use Office 365, which includes Word and PowerPoint for documents and presentations.
We store our documents in SharePoint as document storage, but we don't use workflows in SharePoint because we mainly utilize ALM Jira for all our business processes; SharePoint operates mainly as a repository.
It's important to mention that when we are working on big reports, collaboration is key, allowing many people to work on the same document together.
I use both online and offline; some people do heavy editing on the web, but if I am working on big documents, I prefer to do it offline.
When I'm traveling, I definitely download all the documents on my notebook.
What is most valuable?
I should put my feedback mainly in Jira and Confluence, as these days I'm working around the clock.
With Office 365, I have never encountered issues; my experience is entirely positive.
We use Office 365, and colleagues download everything instantly; it's not about days.
What needs improvement?
It's very difficult to say how we can add more to our Microsoft experiences, as they are constantly improving and changing; regarding the stability of Microsoft products, I have no complaints.
With regard to Jira, when they implement new functionalities, quite often they deliver a product that is not stable enough; we can see this clearly, as sometimes something is not working, but this is about Jira, not about Office 365.
We are not using integrated Copilot, but our developers use OpenRoute a lot, which serves as a broker to interact with several AIs like ChatGPT and Google Gemini. I also know that some developers are using grounding.
I never think of integrating these technologies with Office because when it comes to programming questions, the developers are not using Word; they work in development environments like Eclipse or IntelliJ IDEA.
For how long have I used the solution?
I have been working with this technology for approximately 10 years.
What do I think about the stability of the solution?
With Office 365, I have never encountered issues; my experience is entirely positive.
Regarding the stability of Microsoft products, I have no complaints.
How are customer service and support?
I never contact Microsoft for support; Atlassian support contacts me quite often.
I remember other colleagues contacting Microsoft, but that was mainly about licensing questions, not anything technical.
How would you rate customer service and support?
Positive
Which other solutions did I evaluate?
Sometimes we are not happy with the price of available solutions, but when considering alternatives, such as OpenOffice, there's really nothing to compare. I know the formats of these open applications, but in terms of convenience and functionality, Office 365 is the only option.
In fact, it's not just a leader; Office 365 is the only real option we have now.
What other advice do I have?
You can find us online at Enola-solutions.com.
I use Carmonda for business, along with several other tools.
I would rate it a nine out of ten; the only reason it's not a 10 is that the only comment I have is about the price. The functionality is perfect.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Enhancing communication and collaboration with user-friendly interface and seamless integration
What is our primary use case?
For Office 365, I use it for communication and sharing information with the team, specifically when I have to share big files, so I use Teams because of the limitation in email. For professional communication with customers, we use the email, not chat.
What is most valuable?
The most valuable features of Office 365, what I appreciate most about using it, is that the interface is very user-friendly and intuitive, especially when they include the Copilot.
The integration with Teams and SharePoint has impacted our project management in an awesome way. We can contact all team members through Teams, and all the information they produce is stored in our SharePoint.
What needs improvement?
For the Office 365 environment, I believe they have a lot of features already covered, but it just relies on the kind of license that the customer or user has. I don't have any improvements right now.
For how long have I used the solution?
I have had experience with Office 365 for the last five or six years.
What do I think about the scalability of the solution?
In general, my thoughts on the scalability of this product are that it is very reliable.
How are customer service and support?
I would rate Microsoft support for this product as eight out of ten.
I give it this rating because the protocol is very much the same even when you have an emergency, and you don't have the specific expertise at the first call. They triage the incident, and that's acceptable, but it's not always aligned with the criticality for the business.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use a different solution before Office 365, nor have we ever evaluated other options.
How was the initial setup?
Regarding the setup, it's not a simple process, but it is not the most complex solution in the market. It depends on the kind of implementation that the customer would prefer to have.
What was our ROI?
Regarding the return on investment for Office 365 for my company, it is very easy to defend the acquisition against the finance team because the product offers many advantages, time saving, quicker responses, accurate information, and security in the information and procedure.
What other advice do I have?
I don't remember the specific product as that would be a long time ago, maybe I was doing research and asking what the specific product would be.
I'm not technically experienced with EDRs, XDRs, and Privileged Access Management tools as I don't work in the technical side of the product. I work more in the commercial side of the business.
I use Teams as an end user, so I don't have any opinion regarding the backend or technical side of Microsoft solutions, including Office 365, Zoom, or other virtual meetings.
I would recommend Office 365 to other businesses because it is easy to use, very friendly, and common in your environment, with most customers using it, so there's no issue with performance.
Overall, I would give Office 365 a nine out of ten.
Current platform faces challenges with performance and automatic updates while offering opportunities for development and communication
What is our primary use case?
I use Office 365 daily, but my satisfaction compared with the older version is not very good.
We use Teams for communication, Outlook for email, and the full set from Microsoft Office.
AI with Office 365 is useful for programming, and sometimes for reporting and creating emails, which is easier.
What is most valuable?
It helps me with my remote or hybrid workforce collaboration, but I prefer the desktop version, not the web.
It's hard to say what features are most valuable. In comparison with the old version, Office 365 is bigger and needs more resources, making it slower than before, so I don't see many benefits.
What needs improvement?
The automatic updates are problematic because I come to work and find some things different than they were yesterday, which is not a very good idea.
The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.
The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.
The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.
In general, Office 365 is good, but I feel that it is becoming more of a huge software with many functions that are preferred at this time; after a few years, nobody knows what this technology was.
For how long have I used the solution?
I have been working with Office 365 for three years.
What was my experience with deployment of the solution?
The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.
What do I think about the stability of the solution?
The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.
What do I think about the scalability of the solution?
The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.
How are customer service and support?
We don't use direct technical support from Microsoft because it was very complicated; the most useful solutions for us come from Google or other things, not directly from Microsoft.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We use the old system from Infor, the XPPS and Xpert.
I'm not using M3; it's an enterprise system for automotive mostly based on IBM iSeries 400 computers, not Windows system, and we have used it for more than 20 years. We were satisfied, but the systems become obsolete in the last years, so we are looking for new possibilities.
How was the initial setup?
The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.
What about the implementation team?
I am using AI technology with Office 365; this is a separate team that is growing and learning more and more about all technologies such as Microsoft Copilot, and it's improving every day.
What was our ROI?
It's integrated with my system because it's an old ERP system, so that's also the point where we are looking for new functionality.
What's my experience with pricing, setup cost, and licensing?
The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.
Which other solutions did I evaluate?
As Microsoft Office becomes the most used standard, it's necessary to use it even if maybe other solutions could be easier and cheaper for implementation.
What other advice do I have?
I don't have any additional features I would like to see in Office right now.
For the current version of Office 365, I rate it 2.5 out of 5; it's not bad, but there are many points for improvement.
I am just a Microsoft user, not a partner.
It would be fine for my opinion about Office to be with my name as personal feedback without my company name or contact details, just my personal name.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Office suite adapts well to diverse tasks but some applications need refinement
What is our primary use case?
The features of Office 365 that have significantly enhanced my workflow productivity include Excel, which is a very good product that helps assist me with my work.
There are approximately 3,000 people using Office 365 in my organization.
What is most valuable?
As a user of Office 365, I find it to be a common Office suite that we can use for documentation, spreadsheets, and presentations to other customers.
What needs improvement?
The areas of Office 365 that have room for improvement include PowerPoint, which I think needs significant improvement or should be removed. I don't know much about OneNote, and I don't find it useful. As for Access, people use it, but it's not widely adopted. Teams is in its early stages and requires substantial improvements, though it's making progress. I particularly dislike PowerPoint, though I acknowledge others may have different opinions.
For how long have I used the solution?
I have about 3 years of experience working with Office 365 specifically, but I've been using Office for approximately 20 years.
What was my experience with deployment of the solution?
It is deployed both on cloud and on premises.
What do I think about the stability of the solution?
When rating the stability of Office 365, seven is probably reasonably good. I use Excel extensively, so sometimes it has issues because I overuse it, but based on that, it's around six or seven.
What do I think about the scalability of the solution?
When rating the scalability of Office 365, I would need a definition of scalability when discussing an Office suite in this case.
How are customer service and support?
I have never used technical support from Microsoft in 20-30 years.
Regarding their message board support, I think it's extremely poor. While I haven't contacted them directly, searching for solutions on the internet reveals that answers are very simple, minimal, and not very helpful.
Their actual direct contact support might be better, but I cannot verify this as I have never specifically contacted Microsoft.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
A long time ago, I was a volume seller, but now I'm just a user of Microsoft solutions.
How was the initial setup?
Regarding the initial setup of Office 365, I can't fully evaluate it because I've been using Office for so many years that Office 365 didn't seem significantly different. I use many languages and sometimes need to download packages for each language, but I experienced absolutely no issues, making it a reasonably easy solution to install.
What about the implementation team?
I did not face any challenges while integrating Office 365 with other tools.
What was our ROI?
I swapped the computer and the performance improved, but that has nothing to do with Office 365 itself.
What's my experience with pricing, setup cost, and licensing?
When I purchased Office 365 myself, it was somewhat expensive. Recently it increased in price by approximately 20 percent, and I'm not sure if this increase is justified as I don't see any explicit features that are helpful.
Which other solutions did I evaluate?
There should be more options to not use PowerPoint or Access so that people who just consider using Word or Excel would have better options.
What other advice do I have?
I might be using Horizon in the next couple of months, though I'm not sure. I have extensive experience with Office 365. If organizations need it, I would recommend it, as Excel is a very good program and Word is quite a good program.
I rate Office 365 a 6 out of 10.
Which deployment model are you using for this solution?
Reliance on cloud tools streamlines internal communication and email exchanges
What is our primary use case?
Our primary use cases for Office 365 would be to use Word, Excel, and PowerPoint. We use Outlook for email exchanges, Teams for internal communication purposes, so these are our predominant use cases.
Microsoft Teams is something that we prominently incorporated, and it has been found to be stable and quite user-friendly among the other project management tools and communications out there in the market.
What is most valuable?
One of the features which I predominantly use in Office 365 is the Designer option in PowerPoint, which I feel was very helpful in most cases for designing presentations, so I would say that was a good feature I would recommend.
SharePoint would have been one tool we often use, but I cannot specifically say a feature that has helped us significantly in terms of Office 365.
We have been using Microsoft for quite some time for our internal purposes, and we are predominantly relying on Microsoft tools and services for internal communications and email exchange.
We have been using Office 365 for more than a year right now. We have been using Teams and other tools provided by Office 365, and it has been a really good experience.
What needs improvement?
I do not have anything in my mind related to Office 365 that really needs improvement; whatever I have right now is meeting my needs.
With respect to Word, if we could have some kind of chat interface where I can select the text and replace it via generative text, that could be a great option.
For how long have I used the solution?
We have been using Office 365 for more than a year right now, and it has been predominantly incorporated with good results.
What was my experience with deployment of the solution?
During my administration setup of Office 365, it was quite difficult to set up my card payment and related items.
What do I think about the stability of the solution?
I am not specifically sure about the security features of Office 365; I need to check with my IT team, but it seems to be pretty reliable right now.
How are customer service and support?
I have not interacted with any technical support, so I do not have any experience with it.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Office 365 was rated around seven out of ten in terms of complexity.
What about the implementation team?
I am not sure how much time it took to deploy Office 365 as these tasks were handled by our IT team.
What other advice do I have?
A couple of people would have used my email ID from my common email account, but I am not sure about the reason. I would need to check with my employee to see what they used it for.
I am not confident enough to say for what product we have used the solution. I would need to check with my team for more details.
On a scale of 1-10, I would rate Office 365 as a 9.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Collaboration features prove valuable amidst minor iOS app challenges
What is our primary use case?
I am currently using the Enterprise version of Office 365. I'm a corporate user and use it for my own company. I usually use Office 365 for Teams, mostly, and my emails run through Outlook as well. I use Planner within Teams a lot, specifically Planner and Calendar.
How has it helped my organization?
OneDrive has proven most beneficial for collaboration in my team in particular. We have just recently started using OneDrive for this. It has been impactful, but I don't think we've fully utilized it to notice that sort of an impact.
What is most valuable?
I use OneDrive extensively. I find OneDrive valuable because I'm able to have all my documents in one place and I can access them from anywhere.
What needs improvement?
Certain features such as the Planner and dashboards don't work as efficiently with the iPad version, the iOS version. On the iOS version, it's a little glitchy. On iOS if I want to access my Planner, I have to go to the browser and access it, which is very inconvenient. I hope that they improve that part and make the iOS app self-sufficient. The main challenge is its compatibility with iOS.
For how long have I used the solution?
It's been one and a half years. Before that, we were using Google.
What was my experience with deployment of the solution?
The setup of Office 365 rates around six out of ten in terms of ease. I rate it as six because while it isn't particularly difficult, there are many components within Office 365 to set up. It takes considerable time and requires someone dedicated to do it.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as eight out of ten. Overall, it's been pretty good.
What do I think about the scalability of the solution?
Office 365 is pretty scalable because you can keep adding users. All employees in my company are using Office 365, which amounts to around 300 users. I have plans to increase the usage of Office 365 in the future. The scalability allows me to do that.
How are customer service and support?
Technical support for Office 365 is pretty good. I would rate them seven out of ten. The only concern is that sometimes the response time is a little slow.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform. It was just a choice between Google Workspace and Office 365, or before that, Office.
How was the initial setup?
We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform.
What about the implementation team?
I participated only by giving the approval. My IT team handled the implementation.
What was our ROI?
I haven't seen any return on investment as of now.
What's my experience with pricing, setup cost, and licensing?
I think the pricing of Office 365 is four. It is on the less expensive side, but it is not very cheap. The cost increases as you keep adding users.
Which other solutions did I evaluate?
The price is somewhat justified. However, beyond Office, there are other products. Some basic products should be included in the package, with an option to choose from one or two products to include.
What other advice do I have?
The security features of Office 365 meet my company's data protection needs. With their dual verification, dual authentication and authenticator, it's pretty good. The implementation took approximately 15 days. Based on my experience, I rate Office 365 eight out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Boost in productivity and seamless integration enable work efficiency
What is our primary use case?
My current use cases for Office 365 include normal Excel, Word, Exchange, and security.
What is most valuable?
The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities.
The main measurable benefit that Office 365 provides to my company is that it serves as our primary productivity tool.
What needs improvement?
I am not satisfied with the integration capabilities of Office 365, as we have not done any integration with third-party vendors.
I would like to see more AI tools in the next version of Office.
For how long have I used the solution?
I have been working with Office 365 for more than 10 years.
How are customer service and support?
I rate the technical support from Microsoft as seven out of ten, and I have feedback regarding their tech support.
I would like to improve the quality of services provided by technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
The main competitor for Office 365 is Google, as I have used some of their solutions.
I prefer to work with Microsoft over Google.
What other advice do I have?
I only use Microsoft 365 products and do not use other products from Microsoft such as Visual Studio.
I sometimes use AI options in Office such as OpenAI or Copilot.
It doesn't matter what the company size is.
I can recommend Office 365 to other users.
I rate Office 365 an eight out of ten.