Transcend
TranscendReviews from AWS customer
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Orchestrate privacy requests and reduce development time/resources
What do you like best about the product?
Transcend helps us orchestrate a high volume of privacy requests across our databases and technical infrastructure while providing a sleek interface for users to exercise their privacy rights. Transcend is built for engineering teams to quickly implement and offers easy tools for non-technical teams (i.e., Legal, Customer Success) to manage on a day-to-day basis. Transcend's customer service team has been immensely helpful and creative in helping us design a flow tailored to our business's needs.
What do you dislike about the product?
While Transcend provides the privacy orchestration piece, keep in mind that Legal and Engineering will still need to partner closely to identify the personal data that will be actioned via Transcend's services. Transcend recently released a product to facilitate the detection and discovery of personal data to create greater automation, but it's a separate offering.
What problems is the product solving and how is that benefiting you?
Transcend helps us ensure that our data silos (i.e., internal databases and third-party vendors with whom we share personal data with) are responding to user privacy requests in a quick and organized manner. It removes the need for our engineering teams to build this orchestration engine themselves and makes it easy for users to have a Privacy Center where they can take action and learn more about our company's privacy practices in a digestible way.
give a good overview of things
What do you like best about the product?
like the way it control over user data and its privacy
What do you dislike about the product?
lack of information in some cases where user data is modified and I have to refresh it to get the results
What problems is the product solving and how is that benefiting you?
for me, it helps to keep a track on user data and gives a platform to say delete a user data if user wants it
It is a smooth experience though I have not worked on the integration
What do you like best about the product?
Easy to use UI. Does it's functionality very well.easy to integrate with other software services.
What do you dislike about the product?
At times the consents don't get stored. No the solution pretty much solves the entire problem. I think it's already good. It's fine as it is.
What problems is the product solving and how is that benefiting you?
Consents of users to delete all their data with Groupon to ensure gdpr compliance.
Wonderful product and responsive team
What do you like best about the product?
We evaluated several privacy vendors to help automate our privacy compliance process, and when we came across Transcend, we knew we'd found the tool for us. In no time at all, we transformed our manual, time-consuming process into an automated process that virtually runs itself. And the setup is so simple, even a lawyer can do it! The team at Transcend is also phenomenal, and we've gotten quick and helpful responses any time we've reached out with questions. Transcend has helped free up hours and hours for our support, legal, and compliance teams, and we couldn't be more appreciative.
What do you dislike about the product?
It's hard to think of anything because I feel like the product is great. But if I had to identify anything, it would be that there isn't an API integration for every tool we use.
What problems is the product solving and how is that benefiting you?
Transcend has helped us automate our previous manual and time-consuming privacy compliance process. By implementing Transcend, we have freed up many hours for our support, legal, and compliance teams. Our customers are happier too!
Great Support and Incredibly Flexible
What do you like best about the product?
The support team - when we have run into roadblocks, Transcend always comes up with a potential solution
What do you dislike about the product?
Haven't yet come across anything we haven't been able to tackle
What problems is the product solving and how is that benefiting you?
Automation of RTF, Reporting/Metrics/ appropriate communication to the consumer
I find Transcend very user friendly and self-explanatory.
What do you like best about the product?
I really like the setup and placement of features. If I ever need additional assistance, the Transcend team is also quick and responsive
What do you dislike about the product?
There is nothing I dislike at the moment.
What problems is the product solving and how is that benefiting you?
Transcend is personally making privacy requests easier to handle quickly and in an organized fashion.
Great product, great team
What do you like best about the product?
The core challenge for privacy work at a startup — how do you deliver high-quality privacy experiences, without slowing down product teams? Transcend makes deletion and subject access requests straightforward and seamless, with hundreds of integrations and a simple point-and-click process to setup. The data mapping product makes it possible for us to track what teams are building without needing to be in the way. When we've had ideas about ways to improve the product or areas where we needed support, the Transcend team was incredibly collaborative, jumping on a call right away and suggesting multiple approaches that might meet our needs, and always put us at the center of the decision making. Transcend is absolutely delightful to work with.
What do you dislike about the product?
Transcend has been great to work with — excited to continue partnering with them as they continue expanding the product to cover more and more of our data privacy needs!
What problems is the product solving and how is that benefiting you?
Transcend solves data deletion and data mapping for us.
Unique capabilities for Privacy handling and great support services
What do you like best about the product?
Their network-level consent management is unique in the industry. Unlike some other vendors that come with hidden fees and layers, they are very transparent about what they offer and what they charge. The support is great and the Transcend team is always available.
What do you dislike about the product?
The integration process is a bit long so there could be some fine-tuning needed. It is not a solution that we could easily plug and go. Some prep works are needed. Though it seems that once integrated things would be pretty smooth.
What problems is the product solving and how is that benefiting you?
Trascend is handling our Consent Management and Compliance (such as GDPR and CCPA) Management. Once integrated, we would save on maintenance and be able to stay compliant with the latest regulations.
Transcend - a comprehensive user friendly deletion software
What do you like best about the product?
I really like the ability to be able to access the data silos and interpret remaining data for additional information that is otherwise inaccessible.
What do you dislike about the product?
I don't know that I do have anything I dislike about the service.
What problems is the product solving and how is that benefiting you?
I've been able to solve additional users issues by using the data silos feature and being able to locate information through the remaining data records.
Recommendations to others considering the product:
It's a great product and worth integrating into your systems.
Quick and efficient!
What do you like best about the product?
Having the history of customer requests.
What do you dislike about the product?
Manual entry of IDs for deletion/access.
What problems is the product solving and how is that benefiting you?
Transcend has helped us solve the problem of GDPR and other privacy law compliance without having to build out an entire new part of our product. This has been a great appeasement strategy for highly escalated customers to offer complete data deletion.
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