Transcend
TranscendReviews from AWS customer
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Transcend thought of everything
What do you like best about the product?
Transcend lives up to its promise of integrating across your tech stack to create a clear, usable map of existing data silos and easily execute data subject requests.
There is endless customization alongside a deep knowledge of data privacy regulations. Transcend understands that there is no one-size-fits-all approach to data privacy and has built a tool that allows flexibility - whether that's integrating with in-house applications, an email template for every occasion, or an easy-to-navigate platform for Branding teams to customize the appearance of everything.
I don't say this lightly - Transcend thought of everything, and several times a week I wish the team behind Transcend could build all of my tools.
There is endless customization alongside a deep knowledge of data privacy regulations. Transcend understands that there is no one-size-fits-all approach to data privacy and has built a tool that allows flexibility - whether that's integrating with in-house applications, an email template for every occasion, or an easy-to-navigate platform for Branding teams to customize the appearance of everything.
I don't say this lightly - Transcend thought of everything, and several times a week I wish the team behind Transcend could build all of my tools.
What do you dislike about the product?
Getting started documentation is excellent and the team is always available to answer questions - but I would like more detail in some of the documentation, especially around some of the integrations.
What problems is the product solving and how is that benefiting you?
Privacy requests and consent management - which quickly becomes a "putting the cart before the horse" issue, but with Transcend's platform we have all of the information we need. Transcend gave us the tools to roll out robust consent management inside our existing processes and platforms.
Transcend was easy to implement and got the job done
What do you like best about the product?
Transcend made it easy to implement a solution that ensured we were compliant by the deadline we wanted to hit. It also allowed for the customization we wanted to ensure our customers weren't inundated with banners.
What do you dislike about the product?
Transcend requires a fair amount of work upfront to classify the cookies and pixels already on your site. It would be convenient if it could automatically categorize for us based on industry knowledge and naming conventions.
What problems is the product solving and how is that benefiting you?
Needed to comply with privacy regulations that took effect on January 1st. It allowed our customers to block trackers and cookies across our site and gave us insights into the use of the tool.
Tool is effective and solves critical painpoint for our consumer business.
What do you like best about the product?
With a small engineer team we needed a solution for privacy and data governance that would work off the shelf. Transcend is a great solution for this.
What do you dislike about the product?
Can't really list any strong complaints -it does the job.
What problems is the product solving and how is that benefiting you?
We have limited engineering resources so we cannot afford to build this technology ourselves.
Very Helpful
What do you like best about the product?
Trascend's support team made the implementation process very easy, and the ongoing support we've recieved has made it simple to stay on top of any updates that we've needed to make. Labeling our data sources is really easy to do within the UI, and it's made it very straightforward for us to stay on top of our consent management processes.
What do you dislike about the product?
We haven't had any issues working with the platform so far.
What problems is the product solving and how is that benefiting you?
With the industry-wide focus on data privacy and consent, Transcend has been really helpful making sure our website is compliant with all rules and regulations.
Easy to use
What do you like best about the product?
Intuitive tool that's easy to use. Has the right level of functionality that we were looking for and one of the best things is how it connects into our current tech stack
What do you dislike about the product?
Nothing to capture here as we have only recently adopted the solution but as we utilise this more, I am sure there will be additional things that can be improved upon.
What problems is the product solving and how is that benefiting you?
It's helped to identify all of our Data Subject Access Requests in one centralised place which makes it easy to identify any gaps. The ability to delete all data for given users as well is super helpful when managing data.
Incredible tool for handling data privacy at an enterprise level.
What do you like best about the product?
Not only is Transcend a comprehensive tool that handles user verification and integrates with our many SaaS tools and internal databases, their dev tools allow us to quickly configure access and deletion requests and classify datapoints directly in code, saving us countless hours of work.
In addition, their development team has been incredibly helpful with any issues we've had and super mobile with creating new features that we need. Super nice people.
In addition, their development team has been incredibly helpful with any issues we've had and super mobile with creating new features that we need. Super nice people.
What do you dislike about the product?
I like almost everything about Transcend -- the one caveat is that they're a relatively newer company on the scene so they are missing some features I'd like to see. However, they're incredibly agile about adding new things so this isn't really an issue.
What problems is the product solving and how is that benefiting you?
Transcend creates a platform to, among other use cases, allow companies to host a privacy portal with a place to submit data privacy requests. The ability to orchestrate all of these requests is super helpful and saves us a ton of time, letting us easily stay in compliance with privacy laws.
Great customer support!
What do you like best about the product?
Very responsive, friendly, and attentive support provided vided by the customer support.
What do you dislike about the product?
Some menus are not easily found (but the support team could fix it as requested.)
What problems is the product solving and how is that benefiting you?
1. I had trouble using "Load Policy" function and asked a question via Slack channel. Mike kindly helped me with it.
2. Asked a question about "(Policy) Titles" and localized pages. Mike answered the question right away.
3). I didn't see the imported file after pressed "Import CSV file" button. MIke (again) helped me with it.
I'm Localization Project Manager and always appreciate the attentive support provided for localizing policy pages via Transcend.
2. Asked a question about "(Policy) Titles" and localized pages. Mike answered the question right away.
3). I didn't see the imported file after pressed "Import CSV file" button. MIke (again) helped me with it.
I'm Localization Project Manager and always appreciate the attentive support provided for localizing policy pages via Transcend.
Transcend is seamless
What do you like best about the product?
It is easy to use and provides all the data I need.
What do you dislike about the product?
Not any I have come across except the site did shut down for a little the other day for some users.
What problems is the product solving and how is that benefiting you?
Allowing us to see who has provided consent and allow us to move forward with the candidate
Smooth operation
What do you like best about the product?
I find Transcend very easy to use. Our candidates have had an easy time using it as well.
What do you dislike about the product?
I haven't had any issues. However, I'm not an administrator.
What problems is the product solving and how is that benefiting you?
It's helping us with information privacy and making our candidates feel more secure.
Useful for CCPA compliance
What do you like best about the product?
It's great to have everything in one place so that we can ensure we are reaching compliancy with erasure and access requests. The tracking of each step is super helpful!
What do you dislike about the product?
We have had some outage issues with Transcend and some instances when we were not aware that certain apps were not linking. It would've been great to be notified that everything we thought was running, was not.
What problems is the product solving and how is that benefiting you?
We need to be compliant with the data privacy laws, so Transcend allows us to streamline requests and deletion of data all in one place so nothing slips through the cracks.
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