Transcend
TranscendReviews from AWS customer
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Building a great privacy UX with Transcend
What do you like best about the product?
While we were searching for a privacy vendor to automate our DSAR system we came across Transcend and were thoroughly impressed. Transcend took our very hands-on manual process into automation and gave back so many hours in the week to our teams and myself as the Privacy Program Manager. Not only that, we have gotten great feedback from appreciative users (even after deletion!) letting us know how easy the process was to navigate.
What do you dislike about the product?
This one is a tough. They are quite responsive and helpful when questions arise so I don't have anything to say here.
What problems is the product solving and how is that benefiting you?
Previously processing requests was a very manual process. Our customer service agents would read through user tickets, flag if it was related to privacy, and send it to us on the legal team. We’d vet the user for authentication purposes and then do a manual internal review to make sure we weren’t required to keep the data for any reason. If we were all set there, we’d pass the request on to our teams and ask them to update data deletion in a spreadsheet. Each of our teams was required to participate—across sales, marketing, engineering, and operations. Transcend automated this entire process and removed the hours of manual review.
Recommendations to others considering the product:
Meet with the team and check out the Transcend product on our Privacy Policy page for yourself.
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