Transcend
TranscendReviews from AWS customer
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Transcending Trust with a modern privacy platform where they actually listen and respond to needs!
What do you like best about the product?
The staff are the most helpful. They are knowledgeable and helpful with solving issues and educating our Team about the very powerful features of the platform. Discover, tagging, assessment that sync responses to the inventory and custom fields are amazing. Ease of use, implementation, integration and silo discovery are great. We use the system daily, and the user interface is easy to navigate.
(I lost a large part of my review when the page made me slide a puzzle piece over)
(I lost a large part of my review when the page made me slide a puzzle piece over)
What do you dislike about the product?
There have been some issues with bugs that cost some time when building out or assessment templates.
What problems is the product solving and how is that benefiting you?
Silo discovery helps us move away from a system of trust, to a system of record. This is great, because the business often times does not know which systems they are processing data on. Transcend is able to help us with more accurate reporting and data mapping.
Automated way to manage privacy data
What do you like best about the product?
Easily automates management of privacy data and minimizes compliance risks related to data privacy.
What do you dislike about the product?
Integration with some existing tech tools have taken longer/more difficult than anticipated.
What problems is the product solving and how is that benefiting you?
Provided automation of our privacy data manamgent and removal
Efficient System for Complex Management of Multiple Streams
What do you like best about the product?
We''ve enjoyed the simplicity of using the system for user preferences.
What do you dislike about the product?
Nothing comes to mind about dislikes. It is straightforward.
What problems is the product solving and how is that benefiting you?
Consent Management
Transcend.io has transformed how we approach Privacy Ops
What do you like best about the product?
How simple it is to create complex flows for data privacy and consent management including assisting Data Retrieval for legal agencies. Prior to Transcend.io our organization could not have scaled legal compliance with a small internal team. After integrating with Transcend.io we are able to manage all Privacy Operations with a small SME group inside Engineering who can support non-technical teams to execute privacy tasks.
What do you dislike about the product?
It did take some time to integrate well, but that is to be expected with such a complex service. The only real constructive criticism I would give is that it would have been great to have a better timeline planned in the beginning to make sure leadership on our side was aware of important milestones for integration. We were lucky that we could continue our old solution in parallel to this integration, but I would imagine other potential users may need to time the cancellation of competitive software in a tighter window than we were required.
What problems is the product solving and how is that benefiting you?
Transcend.io wholistically has solved brining scalability into our Privacy Ops allowing us to be at the forefront of legal compliance and have confidence we can navigate the unknowable future of legal compliance. It is the silver bullet to maintaining legal compliance in a scalable manner.
Smoothly integration
What do you like best about the product?
I love the platform and how easy is to integrate
What do you dislike about the product?
The chance to loose campaing tracking, but this is the trade off to have this solution
What problems is the product solving and how is that benefiting you?
We are complying with legal regulations regarding cookies
A near-perfectly-situated service for implementing total privacy compliance end-to-end!
What do you like best about the product?
Transcend's flexibility to allow for custom-configured software integrations, in addition to an existing list of pre-made integrations, provides a strong foundation for automating data subject request fulfillment and maintaining consent management. Further, the optional components for data silo management are great features to grow into as your company matures with Transcend. Further, the Transcend onboarding team and multi-session onboarding experience helps you get started quickly.
What do you dislike about the product?
The price is quite high, which will put this solution out of the range of possibilities for a lot of smaller companies.
What problems is the product solving and how is that benefiting you?
Automating a very labor-intensive data privacy compliance process
Great Technology with complex implementation
What do you like best about the product?
It seems to me to be the most advanced technology for handling consent management since it interacts in a middle layer rather than browser. There is fairly good support via our consultant,
What do you dislike about the product?
The documentation is somewhat lacking in details, specifics and entire concepts. The cookie and data flow triage process is much more involved, time consuming and difficult than we were led to believe.
What problems is the product solving and how is that benefiting you?
Keeping up-to-date with newly arrising regional legal privacy requirements. Our previous platform couldn't manage regions (such as states and countries). Also, I feel more confident with this robust solution that we will not likely break any privacy policy laws/guidelines.
Director, Data & Technology
What do you like best about the product?
Transcend keeps everything privacy-related within the platform and saves my team hundreds of hours.
What do you dislike about the product?
Things tend to break because Transcend integrates with so many external tools, but their support team is always quick to help support.
What problems is the product solving and how is that benefiting you?
Transcend allows us to remove data from all platforms and keeps all privacy requests in one spot.
Transcend makes compliance support a breez
What do you like best about the product?
GDPR, CCPA, and CPRA are regulations support, anonymization of user data
What do you dislike about the product?
sometimes support is delayed so need to figure out solution which can impact business.
What problems is the product solving and how is that benefiting you?
Its solving the above selected areas. different metric we are doing with this integrations are :
Measure cost for running transcend anonymization (all tasks)
# of requests in Skipped status and created > 2 weeks ago
Average time to respond to transcend for a request (this may be in transcend UI)
number processed each week
number skipped each week
Measure cost for running transcend anonymization (all tasks)
# of requests in Skipped status and created > 2 weeks ago
Average time to respond to transcend for a request (this may be in transcend UI)
number processed each week
number skipped each week
Transcend helped us meet our compliance goals
What do you like best about the product?
Transcend's built in consent manager preferences as well as their DSAR tool made implementation simple. It also means that on an ongoing basis we are able to keep tabs on our processors and ensure they are appropriately categorized for consent purposes. Customer support was super responsive and helpful. Integrations are continously being added and updated.
What do you dislike about the product?
Many of the "integrations" are just email notifications, which is frustrating. Hopefully these will mature with time.
What problems is the product solving and how is that benefiting you?
Making some of our privacy processes user friendly and accessible to users.
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