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Great for Automation, Okay for Scalability
What do you like best about the product?
This is by far the only tool that allows very easy P2P connections, API integrations with various CDP platforms in the easiest manner. Their product support is great in terms of reasons time and accuracy of solutions. The tool has great features like intelli node and scribe to create hyper segmented AI powered campaigns. Great tool for setting up your CRM from ground up. Even better tool if your CRM has limited experience in martech stack management.
What do you dislike about the product?
Hits a roadblock in terms of scalability in terms of database management (eg. Cpanel for query based segmentation) and custom messaging (eg. ampscripting) compared to its other market competitors.
What problems is the product solving and how is that benefiting you?
Clevertap allowed us to run a very low-code, low redundancy CRM setup which helped us to kickstart marketing very easily. Saved us a great deal of time to market.
Powerful Engagement and Analytics Platform with great ease of use
What do you like best about the product?
CleverTap's best and foremost differentiating factor is their unbeatable customer support team and the technical support team. We currently use Clevertap for it's various features but primarily for enagagement with push notifications and analytics for digging deeper and understanding our users. We almost use it daily for an everyday snapshot of data related to our app's performances as well as user engagement.
What do you dislike about the product?
For new users, it might take a while to get the hang of it, like any other new skill. Another thing that could be better is the data visualisation aspects as well as creating a dashboard view across multiple boards. We currently have different brands with each brand designed in a different project, a bird's eye view of all such projects is not possible.
What problems is the product solving and how is that benefiting you?
Clevertap allows us to view all of our data at a glance using their system generated dashboards. With the events and metrics that we pass, we have also created certain custom dashboards that are consummable on the business front.
We have extensively deployed automated nurturing campaigns for new users using the journeys feature. Regular push notifications can also be scheduled using clevertap, we could therefore schedule it for longer periods.
We have extensively deployed automated nurturing campaigns for new users using the journeys feature. Regular push notifications can also be scheduled using clevertap, we could therefore schedule it for longer periods.
Un outil essentiel pour l'engagement et la fidélisation des clients
Qu'aimez-vous le plus à propos de the product?
Clevertape me fournit des informations détaillées sur le comportement des clients qui m'aident encore plus à créer de nouvelles expériences utilisateur.
Que n’aimez-vous pas à propos de the product?
Je ressens parfois des difficultés à utiliser la partie segmentation (l'interface ne semble pas claire)
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Clevertape m'aide à comprendre le comportement de mes clients. Cela m'aide à personnaliser mes actions suivantes.
Outil impressionnant pour les spécialistes du marketing de croissance pour stimuler l'engagement et suivre les données
Qu'aimez-vous le plus à propos de the product?
- Cohortisation facile des utilisateurs
- Aperçus rapides des données
- Excellent pour la rétention avec automatisation
- Tableaux de bord très faciles à comprendre et à gérer
- Aperçus rapides des données
- Excellent pour la rétention avec automatisation
- Tableaux de bord très faciles à comprendre et à gérer
Que n’aimez-vous pas à propos de the product?
- La synchronisation des données peut être un peu lente parfois
- Les prix deviennent élevés à mesure que l'utilisation augmente
- Les prix deviennent élevés à mesure que l'utilisation augmente
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
- Nous aide à mieux comprendre le comportement des utilisateurs
- Permet une communication personnalisée
- Amélioration de la rétention et de la fidélité des clients.
- Permet une communication personnalisée
- Amélioration de la rétention et de la fidélité des clients.
Outil pour l'automatisation du marketing
Qu'aimez-vous le plus à propos de the product?
Capacités de segmentation et fonctionnalités d'analytique avancée. Filtres faciles à appliquer.
Que n’aimez-vous pas à propos de the product?
Problèmes occasionnels : Lorsque le retour à l'écran précédent efface les paramètres d'origine
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
A) Création de segmentations basées sur le comportement des utilisateurs et meilleur ciblage pour l'engagement et les nouvelles campagnes de monétisation/vente incitative.
B) Création de parcours pour les nouveaux utilisateurs et amélioration des flux d'intégration.
C) Analyser le comportement des utilisateurs basé sur les événements et collecter des informations pour améliorer l'approche.
B) Création de parcours pour les nouveaux utilisateurs et amélioration des flux d'intégration.
C) Analyser le comportement des utilisateurs basé sur les événements et collecter des informations pour améliorer l'approche.
Efficient, User Friendly and Fast
What do you like best about the product?
Its user friendly UI is very helpful in learning the tool and very easily implementable. Dedicated POC for us and available to clear all the doubts. We daily use it to trigger our campaigns for various channels like Whatsapp, Email and other mediums. Various tools for real time analytics, goal managements based on segmentation and AI for effective content creation. Already readily available integrated service providers so in few clicks can integrate various mediums.
What do you dislike about the product?
Preview of campaigns is not to scale and sometimes while creating whatsapp campaigns gets fuzzy.
What problems is the product solving and how is that benefiting you?
Every aspect of our Customer Retention strategies and campaigns for that are created,triggered and monitored through clevertap. Every communication except Ads are triggered from Clevertap. Hence it has become the most crucial and intergral part of our customer lifecycle management process.
7+ years of experience with Clevertap and counting more
What do you like best about the product?
One thing I always appreciate is support- their proactiveness and willngness of helping businesses to solve their use cases. Have seen the consistency of support is not limit to the scale of company. Have been part of companies where I have seen company going from 0 to 1 to 100 their dedication and responsiveness have helped us leveraging the Clevertap's full potential.
What do you dislike about the product?
I would rather write as recommendation or must have feature/requirement-
They can ehance the user experience by giving pro active alerts in the campaigns and events if stop working once it is configured. For instance, if there's a problem with events not coming through or a campaign stops delivering as expected, a pop-up alert could notify the team immediately. This would help address any issues in real-time, preventing delays in campaign performance or missed opportunities in customer engagement. Having these alerts integrated directly into the dashboard would make monitoring and quick action much easier for the entire team.
They can ehance the user experience by giving pro active alerts in the campaigns and events if stop working once it is configured. For instance, if there's a problem with events not coming through or a campaign stops delivering as expected, a pop-up alert could notify the team immediately. This would help address any issues in real-time, preventing delays in campaign performance or missed opportunities in customer engagement. Having these alerts integrated directly into the dashboard would make monitoring and quick action much easier for the entire team.
What problems is the product solving and how is that benefiting you?
Clevertap helps us solve key challenges around user engagement, retention, and personalized communication. It allows us to create highly targeted segments and send personalized messages based on user behavior, increasing our campaign effectiveness. This has significantly boosted our conversion rates and overall customer experience. Mutltichannel approach is something that Clevertap solves really well.
Good Marketing Tool for Retention and Engagement
What do you like best about the product?
User-Friendly Campaign Execution: The platform is easy and intuitive, allowing for seamless execution of campaigns and customer journeys.
Cohort and Segment Creation: It offers a straightforward process for creating multiple cohorts and segments, enabling effective retention targeting.
Channel Integration: The platform integrates easily with various channel vendors, such as email and WhatsApp, among others.
Cohort and Segment Creation: It offers a straightforward process for creating multiple cohorts and segments, enabling effective retention targeting.
Channel Integration: The platform integrates easily with various channel vendors, such as email and WhatsApp, among others.
What do you dislike about the product?
Journey Editing and Personalization: The ability to edit journeys and personalize them based on past behavior segments is required but currently not possible.
Limited Flexibility: There is less flexibility when editing journeys. Additionally, we need a sunset option for stopping a journey so that those who are currently in it can complete their journey before exiting.
Operator Limitations: It is not possible to mix AND and OR operators while creating a campaign.
Limited Flexibility: There is less flexibility when editing journeys. Additionally, we need a sunset option for stopping a journey so that those who are currently in it can complete their journey before exiting.
Operator Limitations: It is not possible to mix AND and OR operators while creating a campaign.
What problems is the product solving and how is that benefiting you?
This tool is handy for sending personalized communications to our donor base, which enhances customer experience and increases conversions.
l'utiliser pour notre plateforme de créateurs, produit sans fioritures pour l'analyse
Qu'aimez-vous le plus à propos de the product?
J'ai migré vers Clevertap après avoir utilisé GA pendant plus de 10 ans. Je ne peux pas assez remercier l'ami qui l'a recommandé.
Que n’aimez-vous pas à propos de the product?
Du point de vue des fonctionnalités, c'est incroyable, mais du point de vue des prix pour une jeune entreprise, il n'y a pas beaucoup d'options pour l'essayer pendant la phase de développement et de pilotage.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Nous voulons comprendre quels modules nos créateurs trouvent difficiles à utiliser et simplifier leur parcours.
Unlocking marketing potential with CleverTap
What do you like best about the product?
1. The user interface is easy to use.
2. Helps in understanding user behaviour & trends in detail using advanced analytical capabilities & user segmentation.
3. Ability to build highly segmented automated user journeys.
4. Ability to create boards for KPI tracking.
5. Active support by the customer success manager.
2. Helps in understanding user behaviour & trends in detail using advanced analytical capabilities & user segmentation.
3. Ability to build highly segmented automated user journeys.
4. Ability to create boards for KPI tracking.
5. Active support by the customer success manager.
What do you dislike about the product?
1. Would like to see options like sharing a report using boards over email.
2. For live behaviour campaigns, we cannot filter by event properties in "who have not done" section while defining the segment.
3. In some analytical features like pivots, we can only use them for event count not user count.
4. Funnels are limited to 7 steps with drop-offs being calculated based on the first step added in the funnel.
2. For live behaviour campaigns, we cannot filter by event properties in "who have not done" section while defining the segment.
3. In some analytical features like pivots, we can only use them for event count not user count.
4. Funnels are limited to 7 steps with drop-offs being calculated based on the first step added in the funnel.
What problems is the product solving and how is that benefiting you?
Clevertap primarily helps us in analyzing our user trends and user segmentation. We are able to create highly targeted user engagement campaigns using a mix of multiple channels like push notifications, WhatsApp & Emails. We are able to drive higher user activation & retention using these campaign.
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