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Exceptional Customer Support
What do you like best about the product?
As a product manager, I’ve had the pleasure of working extensively with CleverTap, and it’s been a game-changer for managing marketing campaigns. From push notifications and journey notifications to interstitials, in-app messages, and marketing emails, the platform’s user-friendly design makes everything seamless.
What really stands out, though, is CleverTap’s exceptional customer support. They’re quick, responsive, and always go the extra mile to resolve queries. This level of support makes you feel truly supported and confident in the platform.
Another highlight is its rich media capabilities—banners, interstitials, and images—that make campaigns visually engaging and more impactful.
Overall, CleverTap doesn’t just simplify campaign management—it elevates it. I highly recommend it to any business aiming to streamline their marketing efforts while achieving great results.
What really stands out, though, is CleverTap’s exceptional customer support. They’re quick, responsive, and always go the extra mile to resolve queries. This level of support makes you feel truly supported and confident in the platform.
Another highlight is its rich media capabilities—banners, interstitials, and images—that make campaigns visually engaging and more impactful.
Overall, CleverTap doesn’t just simplify campaign management—it elevates it. I highly recommend it to any business aiming to streamline their marketing efforts while achieving great results.
What do you dislike about the product?
No addition filters for does not do , already raised this concern
What problems is the product solving and how is that benefiting you?
Helps with the Push campaign
A powerful and robust software for businesses to focus on customer retention and engagement.
What do you like best about the product?
The comprehensive analytics of clvertap allowing real time tracking of user behaviour and trends to retain the customers better using features like 'Cohort' and 'RFM' is the best about this software.
Other than this personalisation , usage of AI ,good customer support and ease of implementation as well as integration are the best things provided considering as user of this software.
Other than this personalisation , usage of AI ,good customer support and ease of implementation as well as integration are the best things provided considering as user of this software.
What do you dislike about the product?
It is not about what I dislike but about the improvements that could make the software more reachable to users. One of the major point to take into the consideration is 'Pricing' .The high price somewhat make customers to rethink on the usage of software.Other than pricing for new users learning more advance features may feel challenging.
What problems is the product solving and how is that benefiting you?
Clevertap solves several key challenges related to customer engagement, retention, and growth.
1.Customer engagement and retention - Clevertap benefited me by providing cohort analysis to proactivly engage users for long term loyalty.
2.Growth - Supports growth without compromising on the quality of engagement.
1.Customer engagement and retention - Clevertap benefited me by providing cohort analysis to proactivly engage users for long term loyalty.
2.Growth - Supports growth without compromising on the quality of engagement.
Clevertap is a game changer for Customer engagement
What do you like best about the product?
I like how easy it is to use the platform without requiring any assistance
The User segmentation, Funneling, Campaign scheduling and metrics tracking is extremely simplfied
Even some of the blogs and articles i have come across by clevertap, while doing my reseearch of customer enagement and notifcation engines , have been extremely insightful . Amongst all the platforms i have explored and used so far clevertap tops it all
The User segmentation, Funneling, Campaign scheduling and metrics tracking is extremely simplfied
Even some of the blogs and articles i have come across by clevertap, while doing my reseearch of customer enagement and notifcation engines , have been extremely insightful . Amongst all the platforms i have explored and used so far clevertap tops it all
What do you dislike about the product?
Considering the amount of data captured, Clevertap can do a wonderful work on the visual representation and dashboarding of the metrics which is ready to use for businesses
What problems is the product solving and how is that benefiting you?
Scheduling and tracking of marketing notifications for mobile platform, analystics and user behaviour funnels
Easy way to collect and engage
What do you like best about the product?
The proximity of the service team and agility in solving questions facilitated our implementation and activation of campaigns and journeys
What do you dislike about the product?
There were no specific points of problems during the implementation and activation of the project. Some documentation and validations can be optimized, bringing clarity to some testing scopes in the initial process.
What problems is the product solving and how is that benefiting you?
We needed to consolidate our users' journey with different communication channels. Clever has allowed us to have simpler management of these channels and engagements.
CleverTap is an excellent tool to enhance user engagement strategies through data-driven insights
What do you like best about the product?
1.The platform offers detailed analytics
2.Enables highly personalized communication
3. Trigger campaigns based on real-time user actions
2.Enables highly personalized communication
3. Trigger campaigns based on real-time user actions
What do you dislike about the product?
1. The dashboard can be overwhelming for first-time users.
What problems is the product solving and how is that benefiting you?
1.Helps in customer retention through predictive analytics and segmentation capabilities.
2.Provides actionable insights that helps us make informed decisions to improve user experiences.
3.Simplifies omnichannel campaign orchestration, enabling us to connect with users from one platform.
2.Provides actionable insights that helps us make informed decisions to improve user experiences.
3.Simplifies omnichannel campaign orchestration, enabling us to connect with users from one platform.
CleverTap: An All-round and powerful tool to manage customer engagement
What do you like best about the product?
I like the way cleverTap provides a simple and intuitive way to analyze key data insights. Advanced tools like user tracking, segmenting audiences and targeted campaigns are very helpful. One of the thing, i find useful is its easy integration with other platforms, without disturbing the existing workflows.
What do you dislike about the product?
The initial setup can feel a bit overwhelming for new users. The documentation, is helpful but could be more detailed in specific areas for easier integration and debugging.
What problems is the product solving and how is that benefiting you?
The data I receive on user behaviour with cleverTap helps me take an informed decision in developing features for our app. I can get measurable details which I can show to the leadership team for analyzing the product success. Also, depending on the real time analytics which cleverTap offers, i am able to quickly optimize campaigns to make sure they are effective and timely.
Good tool for analytics and engagement
What do you like best about the product?
It is a good tool to capture click analytics, marketing engagement, we mostly use it for app specific KPIs
What do you dislike about the product?
Some pre-defined key journeys to easily replicate and send the notifications would be good
What problems is the product solving and how is that benefiting you?
We use it quite for feature impact analysis and key touch points. As well as sometime for issue debuggin
Easy to use automation
What do you like best about the product?
Easy to use, lots of analytics and insights, good support from the team and interesting features
What do you dislike about the product?
Needs more advanced features, doesnt give comprehensive view of user journey
What problems is the product solving and how is that benefiting you?
Outreach to our customers, retargeting high intent customers, creating customer engagement
Multichannel Customer engagement with powerful insights and seamless personalization
What do you like best about the product?
Integration Flexibility
Real-Time Insights
Omnichannel Engagement
AI-Powered Analytics
Tailored engagement to achieve a unique market position
Highly responsive and effective customer service
Real-Time Insights
Omnichannel Engagement
AI-Powered Analytics
Tailored engagement to achieve a unique market position
Highly responsive and effective customer service
What do you dislike about the product?
While it's intended for security, the dashboard has been requesting frequent logins lately
What problems is the product solving and how is that benefiting you?
Monitor campaign performance and user behavior in real-time for instant optimization.
Create and manage automated, multi-step user journeys with a visual drag-and-drop builder
Create and manage automated, multi-step user journeys with a visual drag-and-drop builder
Finest Analytics & Engagement.
What do you like best about the product?
We greatly use cleverTap to segment users and find out details analytics, we have been using it daily to capture our KPIs like DAU, MAU, important journey clicks etc. The bi-weekly on site support by the tech and customer account team is brilliant. New feature onboarding is also great.
What do you dislike about the product?
Dashboard could be made more easier to use with some examples of key journeys already defined for business use case.
What problems is the product solving and how is that benefiting you?
New feature rollout impact for native app flows, if any issue debugging and loggin.
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