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Reviews about clevertap
What do you like best about the product?
Unlike other tools on the market, it's hard to read data for beginners, but with clevertap, it doesn't. Clevertap is easy to read for the beginner, the user experience is also very user-friendly and smooth.
I'm from someone who doesn't know anything about automation marketing to someone who's a smooth user of email marketing, SMS, push apps, inbox apps and, more specifically, all of them automated.
Clevertap's support is very enthusiastic and always supports me when I can't use it.
I'm from someone who doesn't know anything about automation marketing to someone who's a smooth user of email marketing, SMS, push apps, inbox apps and, more specifically, all of them automated.
Clevertap's support is very enthusiastic and always supports me when I can't use it.
What do you dislike about the product?
Although the technological potential is very good, yet advanced parts like AI,.... requires certain expertise to deploy
What problems is the product solving and how is that benefiting you?
clevertap has helped me a lot in automation marketing, which is what my business lacks the most.
Game-Changer for Business
What do you like best about the product?
- Seamless omnichannel integration across Email, SMS, WhatsApp, and In-App
- Intuitive interface that simplifies campaign setup
- Responsive and supportive team, always ready to assist
- Intuitive interface that simplifies campaign setup
- Responsive and supportive team, always ready to assist
What do you dislike about the product?
AI/ML capabilities could be integrated for enhanced performance
What problems is the product solving and how is that benefiting you?
Effortless automation of messaging tailored to segmented users.
Fantastic
What do you like best about the product?
The platform is incredibly intuitive, it has tools to analyze user behavior and create personalized campaigns. I've been using CleverTap for a few months now, and it has completely transformed how we interact with our customers.
What do you dislike about the product?
there is nothing as of yet which i have observered except there could be a bit of lag once a while to the analytical dashboard.
What problems is the product solving and how is that benefiting you?
It is very efficient and as i said before, I've been using CleverTap for a few months now, and it has completely transformed how we interact with our customers.
Diverse features
What do you like best about the product?
What I like best about CleverTap is its comprehensive approach to customer engagement and retention. It offers powerful analytics that allow businesses to understand user behavior deeply, enabling them to tailor personalized experiences across various touchpoints. The platform's ability to automate campaigns based on real-time user actions, coupled with its robust segmentation tools, helps in delivering highly relevant messages, thereby improving conversion rates. Additionally, CleverTap’s integration with multiple channels ensures that users receive consistent and timely communication, which is crucial for building lasting customer relationships.
What do you dislike about the product?
One of the main challenges with CleverTap is its complexity, especially for new users or smaller teams without a dedicated data or marketing analytics resource. The platform offers a wealth of features and customization options, but this can lead to a steep learning curve. Navigating through all the functionalities and setting up advanced campaigns or user journeys can be time-consuming and overwhelming without proper training or experience.
What problems is the product solving and how is that benefiting you?
Tracking customer behavior, build dashboard, send personalized message...
Unlocking Marketing Success with CleverTap
What do you like best about the product?
Ease of use for Personalization, Segmentation, Omnichannel engagement, Analytics, Integration, team including success, support, etc and a user friendly interface.
What do you dislike about the product?
Customization in Reporting is limited, complexity for beginners
What problems is the product solving and how is that benefiting you?
Our complex cohorts are easily manageable enabling me to reach out the right set of audience at the right time. Keeping in mind the complex backend system an Airline have, it becomes really easy to reach out to the right set of customers for upselling/ cross-selling our ancillary products. Hyper-personalization is easy to achieve.
Getting the right set of data with different funnels, helps us to make business decisions.
Getting the right set of data with different funnels, helps us to make business decisions.
A good Customer Engagement Platform
What do you like best about the product?
CleverTap is a fantastic platform offering a range of features including Customer Data & Analytics, Experimentation & Optimization, Personalization, and the ability to create multi-channel campaigns or journeys (push notifications, in-app messages, SMS, etc.). Additionally, the local technical support is excellent, and the platform is user-friendly, even for non-professionals.
What do you dislike about the product?
There isn't much to dislike, but I wish there were more templates available for marketing channels.
What problems is the product solving and how is that benefiting you?
CleverTap helps us optimize our resources, increasing conversion rates on our mobile app.
A powerful Customer Engagement Platform
What do you like best about the product?
- A great platform with features: Customer Data & Analytics, Experimentation & Optimization, Personalization, Create Campaign or Journey with multi-channels ( push, in-app, web popup, SMS, webhook,...).
- Special local technical support is available.
- Easy to use for many non-professionals
- Special local technical support is available.
- Easy to use for many non-professionals
What do you dislike about the product?
Not too many. I hope there are more templates for marketing channels
What problems is the product solving and how is that benefiting you?
Using Clevertap helps us optimize many human resources, increase conversion rates on mobile app and website
The most comprehensive tool for my company
What do you like best about the product?
It is a tool that allows me to know and communicate with my client directly, in a personalized, segmented, and successful way to achieve my goals.
It complements my strategies with highly important data.
It complements my strategies with highly important data.
What do you dislike about the product?
I understand that it's for security, but sometimes the two-factor authentication to log in takes a bit of time
What problems is the product solving and how is that benefiting you?
CleverTap helps me with customer engagement and retention by providing advanced segmentation, personalized messaging, and real-time analytics.
It has been an excellent experience.
What do you like best about the product?
The clever team is very attentive and supportive in their tool.
In addition, it has helped us to automate communication with our customers.
In addition, it has helped us to automate communication with our customers.
What do you dislike about the product?
Not at the moment. But it will be better if the support team was local.
What problems is the product solving and how is that benefiting you?
To be able to visualize in a simple way the behavior of our users in the application and thus take action to increase the usability of our product.
A must have tool for seamless customer engagement & retention
What do you like best about the product?
1. User-friendly interface: Easy to navigate and locate functionalities. Campaign and journey set-up is pretty easy even for beginners
2. Multi-channel options: from email, SMS, push notification, in-platform messaging (web pop-ups, web-native displays etc) to WhatsApp, and more
3. Excellent customer service and fast resolution of issues: Customer support is available 24/7 along with a dedicated account manager who will be available during working hours. Weekly sync with the account manager to discuss any roadblocks or unresolved issues and ensure the platform is used to its maximum potential.
4. Additional quarterly reviews to reflect on the achievements of your business and future scopes.
5. Official WhatsApp Business Service provider: No dependency on third-party WhatsApp Business Service provider.
6. Integrates easily to your website/platform and is quite easy to implement newer channels.
7. Excellent onboarding experience.
2. Multi-channel options: from email, SMS, push notification, in-platform messaging (web pop-ups, web-native displays etc) to WhatsApp, and more
3. Excellent customer service and fast resolution of issues: Customer support is available 24/7 along with a dedicated account manager who will be available during working hours. Weekly sync with the account manager to discuss any roadblocks or unresolved issues and ensure the platform is used to its maximum potential.
4. Additional quarterly reviews to reflect on the achievements of your business and future scopes.
5. Official WhatsApp Business Service provider: No dependency on third-party WhatsApp Business Service provider.
6. Integrates easily to your website/platform and is quite easy to implement newer channels.
7. Excellent onboarding experience.
What do you dislike about the product?
1. Technical glitches now and then. However, with an excellent support team, most of these bugs were promptly resolved.
2. Very long time taken to download segments.
3. Individual campaign dashboard doesn't display unique values. User can only see TOTAL numbers all over. For ex: Total views, total clicks, total sent etc.
2. Very long time taken to download segments.
3. Individual campaign dashboard doesn't display unique values. User can only see TOTAL numbers all over. For ex: Total views, total clicks, total sent etc.
What problems is the product solving and how is that benefiting you?
- Able to use multiple communication channels from one place to keep users informed and engaged
- Creating segments to run various personalised campaigns
- It's serving as a single tool for us to run regular BAU campaigns as well as automated campaigns/journeys for our customers
- Real-time sync with our SaaS platform ensures we are sending the right information at the right time to our customers
- Creating segments to run various personalised campaigns
- It's serving as a single tool for us to run regular BAU campaigns as well as automated campaigns/journeys for our customers
- Real-time sync with our SaaS platform ensures we are sending the right information at the right time to our customers
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