Rocketlane
RocketlaneReviews from AWS customer
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Would highly recommend Rocketlane to SaaS companies
What do you like best about the product?
Customised project plans, Assign tasks and monitoring team productivity. Companies that have more than 20 Onboardings a month - this is a must have product!
What do you dislike about the product?
Integration with Slack is offered, it would be great if can be integrated with messenger platforms like Gchat.
What problems is the product solving and how is that benefiting you?
Tracking Onboardings by creating different project templates and also managing the workforce is made easy. Additionally we can also give our clients a view with the entire project plan!
Great Project Management Platform for Implementation
What do you like best about the product?
It is very easy to use and get set up! I love that you have all of the API to other tools we use!
What do you dislike about the product?
I wish you could adjust the lead/lag time between dependencies.
What problems is the product solving and how is that benefiting you?
As a CSM responsible for implementation, it is a great tool for tracking implementation, customer details, and iterating on common templates.
Spread some onboarding goodness with Rocketlane
What do you like best about the product?
I like how the new features like forms, resource management, slack integration makes it so easy to manage all onboarding activities within one tool!
What do you dislike about the product?
Nothing at the moment! They have so many exciting things planned in their roadmap and I'm excited to try them all!
What problems is the product solving and how is that benefiting you?
Helps in easier collaboration and how all onboarding activities can be managed at one place
Easy to use project management tool
What do you like best about the product?
I like that you can create custom fields and columns to track what applies to your business. I also like that you can create dynamic templates for varying client needs.
What do you dislike about the product?
Once a project is created you cannot dynamically update project dates/timeline. You have to manually update the date or each phase of the project. You also can't dynamically update the project template. It would be nice if you could add additional phases to a project or more easily update the project once it is created.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping us keep track of all the tasks that need to be completed in an implementation. It helps us keep track of to-do items, and due dates, and helps us easily see the status and project of each client.
Amazing Support Experience!
What do you like best about the product?
Every Rocketlane employee I have worked with whether it be technical support or just an enhancement request has been exceptional. They show that they really care about making Rocketlane the best experience for you and try to implement any necessary changes right away. You can really tell that they care about their users!
What do you dislike about the product?
The software isn't perfect. That being said, no software is perfect. However, I do trust Rocketlane to consistently improve and listen to the requests of their users to make it a better experience for everyone.
What problems is the product solving and how is that benefiting you?
Project management! Their software provides a great solution to keeping things organized in all of your projects while allowing multiple people to collaborate on the same project.
Seamless Customer Onboarding tool
What do you like best about the product?
1. Magic link - client's visibility over progress of their project.
What do you dislike about the product?
Inability to edit a few project conditions that were selected at the time of creation of the project.
What problems is the product solving and how is that benefiting you?
Systematic way of managing client onboarding. Resolving client queries through Rocketlane chat without getting on calls each time. Visibility over the project by all stakeholders.
A game changer
What do you like best about the product?
An amazing alternative to other project mgmt software that is clunky. This is very intuitive and customizable and the customer service is fabulous. The portal for clients is a game changer and makes us very transparent and accountable to our customers.
What do you dislike about the product?
I really can't think of anything that hasn't worked for us.
What problems is the product solving and how is that benefiting you?
This has created a hub for our team and a centralized place to store data that is easy to categorize and search. Our clients love that we use it.
What a lifesaver!
What do you like best about the product?
It helps me automate my mundane tasks. The tool has evolved so quickly in such a short span that it has made my life a lot easier. Onboarding customers has never been systematic and I would love to see how Rocketlane's capabilities can make work easier for me.
What do you dislike about the product?
There is nothing to dislike about the tool but I cannot wait to see the next few feature updates that will take place. The automations and streamlining of an onboarding journey has never been better.
What problems is the product solving and how is that benefiting you?
Rocketlane has been a lifesaver for the entire team. I save hours of repetitive tasks using Rocketlane. I am grateful for such a product as part of our techstack
Easiest to Use Onboarding Tool You'll Ever Meet!
What do you like best about the product?
I love how easy Rocketlane is to use. My team was able to implement and start using it within a couple of weeks and we love it! I've used plenty of tools like this in the past where I had to get someone super technical to do the implementation and make changes once it was ready to use. I was able to do everything myself and make updates as we learn more really easily. It has everything I want in an onboarding tool and gets rid of all the things I hated about other tools. The Rocketlane team has also been incredible to work with. They are extremely responsive and listen to all of our feedback :)
What do you dislike about the product?
There are some integrations we would love to see like a direct Zendesk integration. The slack integration is new and has some kinks to work out.
What problems is the product solving and how is that benefiting you?
They're making it easier to onboard customers in a way more collaborative way. I love how it makes communicating with customers easy and my team actually wants to use it because it's so easy to use.
Onboarding with Rocketlane was great! Quality customer service was provided every step of the way!
What do you like best about the product?
I truly appreciated how responsive the Rocketlane team was with all of my questions and concerns. They explained the platform and all of its capabilities in plain language that was easy for me to understand.
What do you dislike about the product?
Throughout my experience working with the Rocketlane team, I was unable to identify the downsides of using the Rocketlane platform.
What problems is the product solving and how is that benefiting you?
Rocketlane is helping with our customer onboarding process as well as project management. The platform assists with ensuring that our projects are being completed on time.
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