Rocketlane
RocketlaneReviews from AWS customer
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Rocketlane 2024
What do you like best about the product?
I have had a very good experience so far using rocketlane it has all the features you would expect from an implementation provider,the private space which I use for actionable within the team same is not visible to client.It also allows us to control our branding and onboarding better than competitors.
What do you dislike about the product?
As of now I have not come across any challenge using this tool it has been of great help.Fantastic!
What problems is the product solving and how is that benefiting you?
We can accelerate our clients onboarding projects and facilitate issue management with existing clients.
Intuitive project tracker
What do you like best about the product?
Being able to customize projects and accurately log my hours instantly and easily.
What do you dislike about the product?
Difficult to shift timelines sometimes. Very manually in some cases.
What problems is the product solving and how is that benefiting you?
Rocketlane helps with keeping your team organized and external stakeholders on track. Easy way to understand bandwidth and progress among the team.
A Simple -Nimble -Intuitive Customer Onboarding / Project Management Platform
What do you like best about the product?
A system of record, collaboration and engagement for all projects. Keeps us honest and importantly one place for task management during customer onboarding (a crucial phase in a customer lifecycle)
What do you dislike about the product?
Nothing that I dislike but several I would like learn more about
1. Product roadmap
2. Dashboards for decision making
3. What part/tasks of the project leaks money
4. Trends on reasons for delays on onboarding
1. Product roadmap
2. Dashboards for decision making
3. What part/tasks of the project leaks money
4. Trends on reasons for delays on onboarding
What problems is the product solving and how is that benefiting you?
The largest used case for us is the customer onboarding and seamless communication + weekly status review with our customers
We also use it as a Project Management tool for CSMs to help effectively run and monitor the progress of their project
and /or customer success plan - multi pronged projects which has varied stakeholders both within ours and customer's org
We also use it as a Project Management tool for CSMs to help effectively run and monitor the progress of their project
and /or customer success plan - multi pronged projects which has varied stakeholders both within ours and customer's org
A true game changer for faster and successful onboardings
What do you like best about the product?
It was very easy to get started, integrate it with our CRM-Hubspot, and see positive impact on our onboarding projects' time to value and overall efficiency.
It has all the features we need, and it is easy to keep it updated with the continuous improvement to our onboarding and delivery processes.
Rocketlane's customer success and customer support teams provide actionable support and are very reactive.
It has all the features we need, and it is easy to keep it updated with the continuous improvement to our onboarding and delivery processes.
Rocketlane's customer success and customer support teams provide actionable support and are very reactive.
What do you dislike about the product?
Loading speed of some specific areas can be improved
What problems is the product solving and how is that benefiting you?
Rocketlane is helping us manage our onboarding projects with more efficiency, by making sure all project members know exactly what needs to be done, when and by whom; centralising all information on the project in one single place available to all parties; monitoring overall progress and understanding where the pain points or problems lie.
This is helping us decrease our time to value, improve customer satisfaction during onboarding, and improve team satisfaction with their job.
This is helping us decrease our time to value, improve customer satisfaction during onboarding, and improve team satisfaction with their job.
User friendly platform
What do you like best about the product?
it s user frindly, easy to use the Rocketlane and we are tracking our project.
What do you dislike about the product?
nothing as of now, need to improve UI more
What problems is the product solving and how is that benefiting you?
Log in to the timesheet or project tracking platform. This could be a software tool, an online service, or even a spreadsheet.
Easy and fast way to track project and time
What do you like best about the product?
The best thing in Rocketlane is the support. whenever I face any difficulty to log time and did not find any project then the support chat system always help quickly and solved all my issues.
Also it does not take too much time to log the time in any project, as there is no much options to select, just select project and log the time and its little description, and timesheet gets submitted.
Also it does not take too much time to log the time in any project, as there is no much options to select, just select project and log the time and its little description, and timesheet gets submitted.
What do you dislike about the product?
If there is any change in project list then all icertians should be informed via mail or through any notification popup in RL so that we all are aware of it.
Like earlier the TimeOff appeares in Project list but now it is coming under Non-Project activity and most of our team members are not aware of it. So it will be better if we are informed in a proper way.
Like earlier the TimeOff appeares in Project list but now it is coming under Non-Project activity and most of our team members are not aware of it. So it will be better if we are informed in a proper way.
What problems is the product solving and how is that benefiting you?
I think now there will be no more discussion on billing part with the client as all can track and log time spent of any project with proper desciption.
Flexible. Powerful. Easy to build, maintain, and use.
What do you like best about the product?
We purchased Rocketlane a little over a year ago after evaluating several vendors and have been very pleased with the decision. Rocketlane is exceptionally easy to setup and use, even for technically complicated tasks such as integrations with other systems. We use it daily for all of our onboarding tasks and even setup our clients with access to the tool. Thus far, they have had a steady stream of new product feature releases, largely centered around workflow automation. We have not had to engage customer support very frequently, but have found them responsive in the few teams we've needed to do so. It's a great tool and I have no reservations in highly recommending it.
What do you dislike about the product?
There honestly aren't too many downsides to Rocketlane, but if I had to name a few minor things:
*Weekly, Monthly, and Yearly are currently the only time intervals but we do most of our reporting Quarterly.
*I would love the ability to create calculated fields.
*It would be great if there was the (discounted) option for view only access for people who only need to consume data, or a better way to distribute dashboards and reports.
These are all pretty minor gripes, though, and possible to work around given the ability to export data from the tool.
*Weekly, Monthly, and Yearly are currently the only time intervals but we do most of our reporting Quarterly.
*I would love the ability to create calculated fields.
*It would be great if there was the (discounted) option for view only access for people who only need to consume data, or a better way to distribute dashboards and reports.
These are all pretty minor gripes, though, and possible to work around given the ability to export data from the tool.
What problems is the product solving and how is that benefiting you?
Rocketlane is our primary client onboarding and project management tool. It has provided much better organization within the team, collaboration across teams, and visibility at the leaderhsip level.
Great support and sales team!
What do you like best about the product?
Their support spans across all stages, commencing with the sales team, who exhibit patience and a genuine understanding of your needs. This support extends seamlessly through the onboarding process and continues consistently.
What do you dislike about the product?
To have multi projects under one client.
What problems is the product solving and how is that benefiting you?
Have a straightforward task and project management on the onboarding!
Great product to organize project scope and timelines
What do you like best about the product?
The time tracking and phase scope detailing are very helpful and easy to navigate in the platform.
What do you dislike about the product?
Most of the times after updating the details or time it does not reflect in real time, and have to reflect page. Basically loading of page is too heavy, and needs to be worked on that
What problems is the product solving and how is that benefiting you?
It helps in tracking the project phase how much time spent in a particular phase and how that can be improved.
Rocket lane platform helped in effective project management
What do you like best about the product?
The info or the dashboard and the updates we get is amazing. Also reduces time for followups with clients
What do you dislike about the product?
No Cons as such, pricing can be more cheaper
What problems is the product solving and how is that benefiting you?
Main problem is solved of effective communication with multiple clients, also helps in doing regular follow ups with client, giving proper stock update to stake holders and helps keeping everyone updated on status of the project
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