Kore.ai
Kore.aiReviews from AWS customer
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Powerful Customization, But Needs More Reliable Support and Fewer Bugs
What do you like best about the product?
Integrated platform starting from low-code / no-code to deep customizations using scripting.
What do you dislike about the product?
Bugs. I feel that there is big time pressure to deliver new capabilities to the market and limited time for testing and training the support teams which are still not reliable in providing solutions.
What problems is the product solving and how is that benefiting you?
Very flexible and available from the shelf platform can be setup within days or weeks rather than months. It enables quick PoCs to validate idea with limited needs of pro resources. It makes it easier to deliver first value, even before full scalability.
Great API Integrations, But Support and Bugs Need Improvement
What do you like best about the product?
The platform is built around API integrations.
What do you dislike about the product?
Occasionally, there are bugs or certain features that do not function properly, and the support team at Kore is not always able to provide a solution.
What problems is the product solving and how is that benefiting you?
I've encountered some problems with the custom dashboards, as well as difficulties related to intent detection.
Intuitive Platform—Perfect for Non-Tech Users
What do you like best about the product?
hat I like best about Kore.AI is how easy and intuitive the platform is to use. Even if you’re not a technical person, you can still build and manage conversations or automations smoothly without needing deep technical skills
What do you dislike about the product?
Sometimes it gets a bit complicated when testing the bot if something doesn’t work as expected it’s not always clear why even after checking the debug section.
What problems is the product solving and how is that benefiting you?
elps automate communication and workflows, saving time and effort while improving customer experience
User-Friendly with Fine-Tuning Excellence
What do you like best about the product?
I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience.
What do you dislike about the product?
I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience.
What problems is the product solving and how is that benefiting you?
I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training.
Effortlessly Simple to Build
What do you like best about the product?
simple to build and easy to use. Many features to intigrate
What do you dislike about the product?
No proper training video available in youtube and no forum and less developers
What problems is the product solving and how is that benefiting you?
helped to build catbots at less price when compare with other tools
Kore.ai DEveloper
What do you like best about the product?
the ease with which external platforms can be connected to kore.ai and managed as a multi-function orchestrator
What do you dislike about the product?
that some tools are not yet 100% proprietary and that in some parts of development, workflow updates are slow.
What problems is the product solving and how is that benefiting you?
The problems usually involve document searches, which makes it easy to provide fast and appropriate customer support, and the advantage is that it's on a large scale.
Easy Integration and Implementation, But Occasional Platform Glitches
What do you like best about the product?
Since 2 years I am working on kore.ai. Its ease of implementation and Intefration.
What do you dislike about the product?
platform glitch in latest version of kore.ai
What problems is the product solving and how is that benefiting you?
it was easy to train my bot and connect to various channel
“Powerful Platform with a Steep Learning Curve”
What do you like best about the product?
I really like how Kore.ai offers a no-code conversation designer — it makes building and customizing chatbots super easy without needing deep technical skills.
What do you dislike about the product?
I find that Kore.ai can feel a bit complex at first, especially when navigating advanced features or integrations.
What problems is the product solving and how is that benefiting you?
Kore.ai helps automate customer and employee interactions across multiple channels, reducing repetitive support work. It’s been great for improving efficiency and delivering faster, more consistent responses.
User-Friendly and Powerful, But Customization Can Be Cumbersome
What do you like best about the product?
I like the Kore.ai platform because it’s user-friendly, visually intuitive, and provides powerful tools for building intelligent, conversational AI agents without deep coding knowledge.
What do you dislike about the product?
I dislike that Kore.ai’s customization options, while powerful, often require deep platform knowledge and can slow down development. As a professional, I find that even small configuration changes sometimes demand multiple steps instead of a streamlined workflow.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the problem of creating intelligent, automated conversations between users and businesses. It eliminates the need for manual customer support by using AI-driven virtual assistants that understand natural language. This benefits me by helping me learn how to design, automate, and manage smart workflows, improve customer experience, and build scalable AI solutions with low-code tools.
Well-Organized Training with Clear Structure and Thoughtful Assignments
What do you like best about the product?
The training is well organized, featuring a clear structure and thoughtfully designed assignments.
What do you dislike about the product?
Everything is fine; there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
I use this to look for models and RAG tools that assist me in building bots.
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