ServiceNow Workflow Data Fabric
ServiceNowReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
30 reviews
from
External reviews are not included in the AWS star rating for the product.
Seamless Integration
What do you like best about the product?
It’s very helpful with how seamless it connected to my data sources, whether I was using older systems, or newer cloud platforms. The zero-copy connectors were the most impressive.
What do you dislike about the product?
The learning curve definitely feels steep sometimes, especially when trying to configure more complex integrations, or fine-tuning things.
What problems is the product solving and how is that benefiting you?
It automates end to end workflows across all systems without APIs which solves many business process issues.
A powerful way to connect data and workflows across the organization
What do you like best about the product?
What I like most is how it simplifies the integration between systems and data sources across different departments. It allows us to build end-to-end workflows without having to create complex custom integrations every time. The real-time data availability and the ability to reuse components across workflows has significantly reduced development time and improved consistency in how we manage operations.
What do you dislike about the product?
The learning curve can be a bit steep at the beginning, especially for teams unfamiliar with the ServiceNow ecosystem. Also, while the platform is quite flexible, customizing some advanced behaviors might require scripting knowledge, which not all users are comfortable with. Lastly, licensing can become expensive depending on the scale of your implementation.
What problems is the product solving and how is that benefiting you?
Before using Workflow Data Fabric, we had a hard time connecting data across different departments and systems, which slowed down automation and made reporting inconsistent. With this solution, we've been able to centralize our workflows and have real-time visibility of data across our operations. It’s made it easier to design scalable workflows, reduce manual errors, and speed up decision-making. It has definitely helped us reduce turnaround time for several internal processes and improve collaboration between teams.
My personal experience
What do you like best about the product?
Its really very easy to use. Provides best customer support. The ease of integration and implementation was remarkable. Loved the features.
What do you dislike about the product?
The resources available for self help could be improved. Seemed like it wasnt updated really well. Can make it smooth.
What problems is the product solving and how is that benefiting you?
Earlier pulling data from different sources used to be messy and slow, especially when teams were using different tools. But with Workflow Data Fabric now everything is more connected liek for example the data from different departments or platforms can be brought into one place and used in workflows without needing heavy custom integrations.
It was great app to manage incidents
What do you like best about the product?
The integration with many other apps helps us a lot on our company to develop many things that we wanted.
What do you dislike about the product?
The time to create a new user is a little bit longer than expected
What problems is the product solving and how is that benefiting you?
As I said before, they are increasing the catalog of apps that we can integrate together in order to do things in less steps.
Working with servicenow workflow data fabric
What do you like best about the product?
What i like most is how it brings all the data together in one place, making it easy to connect different systems and automate processes. It’s user friendly, helps reduce manual work and makes building and managing workflows much faster and more organized.
What do you dislike about the product?
It can feel a bit complex to set up , especially when connecting to multiple data sources or dealing with permissions. It can also take some time to get used to all the options and settings. Occasionally troubleshooting the issues is not very straightforward and we might need to spend extra time figuring out what went wrong.
What problems is the product solving and how is that benefiting you?
It solves the problem of connecting and organizing data from multiple sources. It reduces the manual effort to move or manage information between systems. Because of this automation process the workflows are faster and more relaible. Especially for me this means less time spent on repetitive tasks and fewer errors .
Highly recommend servicenow workflow data fabric
What do you like best about the product?
What I like most is how it stitches together data from different apps and workflows without needing to build a bunch of custom integrations. It feels like the data just flows more naturally between departments now—HR, IT, Security—all staying in sync without a ton of back and forth.
What do you dislike about the product?
The setup wasn’t exactly plug-and-play—it took a bit of configuration and planning—but once it was in place, the payoff was definitely worth it. If you’re already in the ServiceNow ecosystem and looking for better data visibility across workflows, I’d definitely recommend giving Workflow Data Fabric a try.
What problems is the product solving and how is that benefiting you?
Before using ServiceNow Workflow Data Fabric, one of our biggest headaches was dealing with siloed data. Different departments had their own systems—IT, HR, customer service—and getting a full picture of what was going on meant jumping between dashboards, exporting data manually, or chasing down updates via email. It was time-consuming and error-prone.
Workflow Data Fabric changed that by connecting all those data sources behind the scenes. Now, data flows across workflows automatically, which means I don’t have to manually piece things together. For example, when a new employee is onboarded, everything from provisioning IT access to setting up payroll and compliance tasks happens seamlessly, because all the necessary data is visible and shared in real time across systems.
Workflow Data Fabric changed that by connecting all those data sources behind the scenes. Now, data flows across workflows automatically, which means I don’t have to manually piece things together. For example, when a new employee is onboarded, everything from provisioning IT access to setting up payroll and compliance tasks happens seamlessly, because all the necessary data is visible and shared in real time across systems.
SAP WM-MM & LE-ATTP Consultant with over 3 years of experience
What do you like best about the product?
What I like best about ServiceNow Workflow Data Fabric is how it streamlines data flow across teams, making ticket resolution and issue tracking much more efficient. In my role, it helped reduce manual follow-ups by linking related records and automating status updates, which improved SLA compliance and user satisfaction. It also made it easier to document and analyze recurring issues, supporting process improvement efforts.
What do you dislike about the product?
While overall very effective, I found that some aspects of ServiceNow Workflow Data Fabric required extra time to configure, especially when setting up custom workflows tied to ticket routing. Occasionally, there were slight delays in data updates across linked modules, which could affect the speed of collaboration. However, once workflows were properly aligned, the platform ran smoothly and added a lot of value to our support process.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric helped address the disconnect between support tickets and backend systems like SAP WM/MM/ATTP. By centralizing workflow data, it allowed me to track and resolve SAP-related incidents faster—especially those tied to inventory, stock transfers, or compliance. It improved collaboration between IT and operations teams, reduced resolution time, and ensured updates flowed consistently across systems. This directly supported SLA goals and reduced repeated user queries.
I have use ServiceNow to follow up with requests during my work
What do you like best about the product?
the fatc that connects everything in one workflow
What do you dislike about the product?
I didn't have that much experinece with, I am still exploring
What problems is the product solving and how is that benefiting you?
I was involved in RPA project and we used ServiceNow DataFabric in some of the project aspects, Iwasn't fully involved but it helped us get the desired results
Great product for real time data applications.
What do you like best about the product?
There are variety of sources like structured, unstructured, and streaming, without requiring data duplication or migration. The zero copy architecture means data stays in its original system, but can be accessed and used in real time across workflows, which greatly reduces integration complexity and storage costs for AI or data applications. It is quiet easy to implement data pipeline in real time. We can easily use it multiple time for multiple tasks. The support team is also very easy to go. It also provides easy integration with Databrics which I like most.
What do you dislike about the product?
I have noted that the platform's user interface can require a lot of manual clicking which is not a good sign.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow data fabric addresses the major challenge of fragmented and siloeed data across enterprise systems by creating a unified layer that connects all types of data, i.e. structured, unstructured, and streaming, without duplicating or moving it. This integration means I can access and act on real time information from multiple sources within a single platform, which is a huge benefit for analytics, automation, and AI driven decision making.
Ease of information and automation
What do you like best about the product?
I think it’s most useful that they’ve partnered with several platforms allowing the automation processes to be seamless.
What do you dislike about the product?
I think ai is a bit of a slippery slope in some ways but can only improve our workflow with augmentation of already known skills.
What problems is the product solving and how is that benefiting you?
It allows me to really focus on things step by step but supports me through these processes as I go
showing 1 - 10