Deepwatch Managed Security Services
DeepwatchReviews from AWS customer
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Great Experience - very professional team
What do you like best about the product?
Working on MDR with Deepwatch is an amazing experience for myself. The whole team is flexible, responsive, knowledgeable, and professional. I reach out to DeepWatch on a daily basis; whether it's a member or an issue/improvement on hand.
We have a success manager assigned to us, Caroline G. We have a bi-weekly call to discuss issues, roadblocks, future implementation, and status updates. We often communicate over email & slack outside the bi-weekly calls. Caroline is consistently available for us outside of her work hours; Sick day, PTO, and off hours. She is a very joyous person to be around with; which allows customers to approach her easily, feeling open to reach out to her.
I worked with a few MDR engineers; Chase C., Steven L., Titi O., Kane H., Larry S., and more. The team is very knowledgeable; very capable of addressing our initial setups, troubleshooting log ingestions, defining alerts, and provided solutions for improvement. The knowledge base articles written by a few of the engineers were very helpful; very easy to read and understand. I don’t know who managed our log ingestion applications but they are performing an excellent job; we are up to date with our OS and application version. The detection engineers provides very well defined alerts; which provides activities we may not be aware of.
We had a false alarm, but at the time an admin was unable to verified their actions within the network. Deepwatch was there, treating the scenario as a possible intrusion. All hands on deck, Deepwatch were there, performing their duties as much as they possibly can. That to me is the key - Deepwatch was there for us during a possible instrusive situation.
I hope to keep to continue having Deepwatch’s support. Caroline G and the MDR engineers really deserve a raise, promotion, and award. Very dedicated, intelligent, and professional team.
We have a success manager assigned to us, Caroline G. We have a bi-weekly call to discuss issues, roadblocks, future implementation, and status updates. We often communicate over email & slack outside the bi-weekly calls. Caroline is consistently available for us outside of her work hours; Sick day, PTO, and off hours. She is a very joyous person to be around with; which allows customers to approach her easily, feeling open to reach out to her.
I worked with a few MDR engineers; Chase C., Steven L., Titi O., Kane H., Larry S., and more. The team is very knowledgeable; very capable of addressing our initial setups, troubleshooting log ingestions, defining alerts, and provided solutions for improvement. The knowledge base articles written by a few of the engineers were very helpful; very easy to read and understand. I don’t know who managed our log ingestion applications but they are performing an excellent job; we are up to date with our OS and application version. The detection engineers provides very well defined alerts; which provides activities we may not be aware of.
We had a false alarm, but at the time an admin was unable to verified their actions within the network. Deepwatch was there, treating the scenario as a possible intrusion. All hands on deck, Deepwatch were there, performing their duties as much as they possibly can. That to me is the key - Deepwatch was there for us during a possible instrusive situation.
I hope to keep to continue having Deepwatch’s support. Caroline G and the MDR engineers really deserve a raise, promotion, and award. Very dedicated, intelligent, and professional team.
What do you dislike about the product?
I don't have any complaints or dislike. I enjoy working with the DeepWatch. It's a great experience.
What problems is the product solving and how is that benefiting you?
Initial Setup. We all know when we first purchase a tool, we have to learn how to use the tool first. The issue sometimes is we may not have the knowledge or time to learn the tool. Deepwatch solves that issue. The engineers are experts in their field and can easily solve an issue within a simple call.
Continuous Support. Whether the network change, a bad firewall policy implemented - the team pulls through to assist with basis troubleshooting. Deepwatch provides defined alerts for us to monitor the network activities. We have discover a bad actions performed by a few admins using Deepwatch's alerts.
Vulnerabilities and Patching. We recently discovered we had a Linux OS that will be EOL at the end of 2025. We started to plan to upgrade our OS across the board to ensure support services can be continue. I reached out to DeepWatch and discovered that the OS they managed were already updated. Our log ingestion applications were upgraded consistently; we are up to date. Updates are important as new vulnerabilities are discover each day.
Continuous Support. Whether the network change, a bad firewall policy implemented - the team pulls through to assist with basis troubleshooting. Deepwatch provides defined alerts for us to monitor the network activities. We have discover a bad actions performed by a few admins using Deepwatch's alerts.
Vulnerabilities and Patching. We recently discovered we had a Linux OS that will be EOL at the end of 2025. We started to plan to upgrade our OS across the board to ensure support services can be continue. I reached out to DeepWatch and discovered that the OS they managed were already updated. Our log ingestion applications were upgraded consistently; we are up to date. Updates are important as new vulnerabilities are discover each day.
Simplifying Cybersecurity -DeepWatch MDR
What do you like best about the product?
DeepWatch Managed Detection and Response is a highly cutting-edge technology leverages advanced machine learning and Artificial Intelligence technologies to detect potential threats and automate response actions helping organizations to respond quickly and effectively to incidents. It includes On-Prem and cloud-based systems providing continuous monitoring and automated response capabilities. Deepwatch is a highly effective option for organizations looking to improve their security posture.
What do you dislike about the product?
As MDR is a premium product, the cost associated with implementing this solution can be pretty high for small enterprises with limited budgets. We may face some implementation challenges as Deepwatch MDR integrates with various security technologies and challenges with compatibility issues with legacy systems. Rest DeepWatch offers exciting Technical aspects to improve security standards.
What problems is the product solving and how is that benefiting you?
Deepwatch provides managed detection and response; we can automate some processes by making Machine Learning Inclusions to set down resouces. Deepwatch MDR leverages advanced technologies like machine learning and AI to detect and respond to these advanced threats, providing a higher level of protection than traditional security solutions.
Great MDR tool
What do you like best about the product?
It is an excellent MDR tool. Overall functionality covers all aspects like SOC, threat hunting, advanced detection and mitigation, vulnerability management, firewall management, and security testing tools.
What do you dislike about the product?
There is no major dislike. The tool is good at its listed price. Various agencies in the market provide similar functionalities. So no aversion at this moment we can take consideration on pricing side
What problems is the product solving and how is that benefiting you?
A good tool for the MDR with all the functionalities in the cyber domain like firewall management, threat hunting, vulnerability management to mitigation, Endpoint detection and response etc.
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