WatchGuard AuthPoint Total Identity Security
WatchGuard TechnologiesReviews from AWS customer
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Good product, with some issues
What do you like best about the product?
Easy to implement, easy integration to Azure AD
What do you dislike about the product?
Before firebox 12.7 need on-premise radius gateway
What problems is the product solving and how is that benefiting you?
We needed to set up an MFA on the VPN
I'm so tired to this tool, and regretful to bought this..... PLEASE DON'T BUY AUTHPOINT!!
What do you like best about the product?
App support other types of tokens, like Google Authenticator or Microsoft Authenticator
It's possible to sincronize other fisical tokens to aprove access.
It's possible to sincronize other fisical tokens to aprove access.
What do you dislike about the product?
When Authpoint does not synchronize my AD Groups because my Active Directory is huge (over 20.000 objects).
When Authpoint does not send e-mail to activate token for my users and need to send manually.
Have a lot delay in sending push notifications to approve access.
Logon App does not work with hardening applied on my network computers.
Authpoint doesn't support SMS to send tokens, and doesn't support other SMS providers.
By the way... this tool is trash, in my opinion.
When Authpoint does not send e-mail to activate token for my users and need to send manually.
Have a lot delay in sending push notifications to approve access.
Logon App does not work with hardening applied on my network computers.
Authpoint doesn't support SMS to send tokens, and doesn't support other SMS providers.
By the way... this tool is trash, in my opinion.
What problems is the product solving and how is that benefiting you?
I'm having more problems than a solution....
Good, Secure Authenticator App
What do you like best about the product?
I like that it keeps all of my accounts secure within one simple app. It gives me a huge confidence boost knowing that i can confidently use applications and websites and know that they cannot be compromised due to having a very secure and trustworthy multi factor Authenticator app.
The app itself is very easy to use and you can add account security by simply scanning a QR code when setting up multi factor authentication on a new application or website.
The app itself is very easy to use and you can add account security by simply scanning a QR code when setting up multi factor authentication on a new application or website.
What do you dislike about the product?
Unfortunately Authpoint is not a free application to use. It requires a user to be setup on a watchguard cloud account and a Token assigned. This therefore means that the application can only be activated and used if a company has a WatchGuard firebox, WatchGuard cloud subscription and then have the company set you up an active user. You must have an active WatchGuard cloud subscription to use this - Google Authenticator is just as good as a free alternative.
What problems is the product solving and how is that benefiting you?
I know that even if my passwords were ever compromised, I have the safety of my multi-factor authentication as a second line of defence to stop people from accessing my accounts. We as a company have gained the trust of many of our customers. They are now using Authpoint, giving them the confidence that they are safe on the internet. Authpoint is also the only way of setting up multi-factor authentication security for the WatchGuard VPN Client. This alone gives a company security that noone can externally access the companies internal network without having the WatchGuard SSL Client with an active Authpoint user, which then sends a push notification that must be approved on a bobile device within Authpoint to gain external VPN access.
AuthPoint works well, is pretty easy to setup and is great for securing VPN.
What do you like best about the product?
It is a convenient way to secure Watchguard SSL VPN. It is quite easy to use and stable. The app on Android works really well and was easy to migrate when I got a new phone. From the admin point of view, it was pretty easy to setup on Watchguard Cloud and on the Watchguard Firebox.
What do you dislike about the product?
The extra costs that are associated with the product are a bit high for charities or small businesses with low income. Besides that, it has been a good product and would recommend it to others.
What problems is the product solving and how is that benefiting you?
The main reason we use AuthPoint is the need for extra security when users are connecting from home or other networks. Authpoint helps incease the security of users that login. If a user's password is leaked or breached, then having the extra protection of multi factor authentication is very important.
Recommendations to others considering the product:
My advice would be, If you already use Watchguard products, then AuthPoint is a great addition to increase the security of your user accounts. Every organisation and IT system should have multi factor authentication available and in use, so AuthPoint Multi-Factor Authentication is a good product by Watchguard to fulfil that need.
A solid MFA solution for companies using a WatchGuard firewall
What do you like best about the product?
The AuthPoint app is intuitive and easy to use.
User administration is straightforward.
The cost is pretty reasonable for a non-open source solution.
User administration is straightforward.
The cost is pretty reasonable for a non-open source solution.
What do you dislike about the product?
Implementation requires integration with active directory using an application installed on the domain controller. The was documentation on the WatchGuard site; but, it was somewhat complex and required more than a few hours to set-up.
What problems is the product solving and how is that benefiting you?
We use it for two-factor authentication during client-based VPN access.
Recommendations to others considering the product:
AuthPoint is a good MFA solution for companies that use a WatchGuard firewall.
Well made with some minor changes to make it more user friendly.
What do you like best about the product?
The app is clear, lite and straightforward to use. Transferring tokens is a breeze, and the new ability to add third-party tokens made it so much more enticing to use.
What do you dislike about the product?
Mine are very minor gripes to have with the app.
The red bar indicating the time leftover for the OTP token.
Many users have called panicked at seeing a red bar progressing. Despite red being Watchguards colour, I can't but think a more neutral colour might've been better
not being able to link my microsoft account to it.
Not being able to organize the tokens how i see fit (let me organize them in folders, maybe even protecting them with different types of security measures, sms, OTP, fingerprint ecc...)
not being able to Customize the layout of the app.
The red bar indicating the time leftover for the OTP token.
Many users have called panicked at seeing a red bar progressing. Despite red being Watchguards colour, I can't but think a more neutral colour might've been better
not being able to link my microsoft account to it.
Not being able to organize the tokens how i see fit (let me organize them in folders, maybe even protecting them with different types of security measures, sms, OTP, fingerprint ecc...)
not being able to Customize the layout of the app.
What problems is the product solving and how is that benefiting you?
It integrates really well with our firewall system.
It alows me to uinite all my security tokens in one app,
We've deployed the app to over 300 users and other than the first time to show how to use it and to explain that, no, the Red bar isn't something to fear, it's working great.
It alows me to uinite all my security tokens in one app,
We've deployed the app to over 300 users and other than the first time to show how to use it and to explain that, no, the Red bar isn't something to fear, it's working great.
Recommendations to others considering the product:
Use the custom names and icons to differentiate between the tokens you'll have to use.
WatchGuard AuthPoint is a great MFA solutions
What do you like best about the product?
I like that I can use AuthPoint for multiple types of login including anything that supports RADIUS, SAML, Windows Login, and SSO.
What do you dislike about the product?
I have not found anything I dislike about AuthPoint.
What problems is the product solving and how is that benefiting you?
We are providing our clients with a Single Signon solutions with additional identity verification to secure remote and onsite access to critical applications and data.
Recommendations to others considering the product:
If you are looking for a MFA solution that can be used for one or more authentication methods, AuthPoint is a good solution that will not nickle & dime you for each application.
Not a mature product, but ok for some scenarios
What do you like best about the product?
The end-user enrollment process is easy and intuitive and the direct authentication integration for VPN's running on Watchguard Firewalls is nice. It's a decent product for securing VPNs.
What do you dislike about the product?
The Windows Logon application is too much of a black-box with no real logging or information about what's going on.
The RDS Gateway and Connection Broker roles do not have any actual integration, so utilizing RDS gateway means installing the logon app on each session host you want to protect and locking down your CAP and RAP policies. The Logon application can't properly determine the source address of multiple sessions so any network-based policies do not work reliably - support confirmed that this is a known issue in development.
We experienced multiple instances where the logon application just plain failed. There is no logging from the logon application, just the gateway service which the logon application could not contact. I had 40+ users unable to connect to an RDS environment and support didn't have a real answer as to why it failed. The first time it happened they asked me to uninstall and reinstall the service.
I low confidence in the reliability of the logon application at this point.
The RDS Gateway and Connection Broker roles do not have any actual integration, so utilizing RDS gateway means installing the logon app on each session host you want to protect and locking down your CAP and RAP policies. The Logon application can't properly determine the source address of multiple sessions so any network-based policies do not work reliably - support confirmed that this is a known issue in development.
We experienced multiple instances where the logon application just plain failed. There is no logging from the logon application, just the gateway service which the logon application could not contact. I had 40+ users unable to connect to an RDS environment and support didn't have a real answer as to why it failed. The first time it happened they asked me to uninstall and reinstall the service.
I low confidence in the reliability of the logon application at this point.
What problems is the product solving and how is that benefiting you?
Securing external access.
Recommendations to others considering the product:
Look at Duo or another more mature product.
Easy to install and run 2FA add on
What do you like best about the product?
Simple to use and walk end users through, install and setup was simple and WG support was more than happy to work with me and set up the first time I worked on it.
What do you dislike about the product?
Sometimes, (after server maintenance, updates, and reboots especially) the associated services on the LDAP server don't start, causing connection issues,. The fix is simple enough but if you don't know about rebooting the service it can leave you scratching your head for a minute.
What problems is the product solving and how is that benefiting you?
Some clients need 2FA to comply with Security guidelines, and the Authpoint is an easy addition for any WG router.
Works well
What do you like best about the product?
Robust solution, UTM integration, user friendly
What do you dislike about the product?
price, administration is a little bit confusing at the beggining. online guides are not easiest ones.
What problems is the product solving and how is that benefiting you?
Authpoint gateway ( for RADIUS authentication requests ) compatibility with Java/AWS corretto.
Java update caused complete disfuncion of RADIUS authentication with MFA. Gateway seemed to work fine, but it didn´t. No log messages/errors were generated. It was very confusing and not easy to fix.
Java update caused complete disfuncion of RADIUS authentication with MFA. Gateway seemed to work fine, but it didn´t. No log messages/errors were generated. It was very confusing and not easy to fix.
Recommendations to others considering the product:
Great solution, very universal, secure, user friendly.
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