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Excellent tool for connection.
What do you like best about the product?
Practicality, easy to use, simple and intuitive interface.
What do you dislike about the product?
A little sensitive to internet interference.
What problems is the product solving and how is that benefiting you?
Problems with silent calls, we are still addressing the issue, but the company has been quite proactive in resolving the problem.
The automatization studio seems very useful and you can create apps in very intuitive manner.
What do you like best about the product?
The thing that attracted me the most is the tips for using variables. The robotization can perform a range of different actions on its own without intervention.
What do you dislike about the product?
It seems like the account credentials definition step may not be helpful for every kind of automation.
What problems is the product solving and how is that benefiting you?
Our clients can use it for short daily tasks such as performing morning routine tasks on different apps. If information of specific clients and employees are known, the automation makes the manual job of filling in the data get reduced effectively in a way that the robotization can change the position of many employees into ones with more data value.
NICE CXone Review - Moderate User
What do you like best about the product?
Easy to navigate and ability to customize
What do you dislike about the product?
logs out of the system too quickly if idle
What problems is the product solving and how is that benefiting you?
ability to quickly get a call center up and running to help move along our projects, benefits have been that we are able to keep all of the moving pieces of a project in house with little need to outsource
Efficient, Streamlined System
What do you like best about the product?
NICE CXone has a good connection to be able to provide a consistent reliable service. The platform allows for easy structuring of time and tasks while still providing flexibility and a multitude of task options.
What do you dislike about the product?
There is a limited ability to customize the format and visual layout of the platform. The platform could be more aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
NICE CXone helps to organize the day and provides reminders for specific tasks to be completed within the allotted time frame.
Recommendations to others considering the product:
Great for a large group that needs organization.
Eu pratico usando.
What do you like best about the product?
I like the practicality that the system has for logging in. But I believe there is something to be improved.
What do you dislike about the product?
Eu realmente não gosto da parte de ter que clicar no sinal de mais para ligar.
What problems is the product solving and how is that benefiting you?
Deveria ter uma pequena janela onde você pode colocar o número de telefone para fazer chamadas, seria muito mais prático e fácil para os operadores.
Recommendations to others considering the product:
Yes, I would recommend it to other people.
A great ancillary product for making and receiving phone calls for medical sales purposes.
What do you like best about the product?
Easy to use format with tags for metrics
What do you dislike about the product?
Inability to have personal line assigned
What problems is the product solving and how is that benefiting you?
Making patient calls to facilitate the sales process, along with taking payments or sharing other PHI on a HIPAA-compliant and secure recorded line. Although not directly integrated with our proprietary CRM software, it does allow the quality department to review our calls to ensure we are meeting privacy standards along with delivering an excellent customer service experience
Review
What do you like best about the product?
It is incredibly easy to use and efficient.
What do you dislike about the product?
The only issue I would say is the system issues every now and then.
What problems is the product solving and how is that benefiting you?
I am answering calls, chats, and sending emails.
Recommendations to others considering the product:
Familiarize yourself with all the funcitons and you'll have an easy time using it.
A solid experience with NICE CXone
What do you like best about the product?
Using NICE CXone is a compelling experience for the daily workflow. The interface is simple and easy to use. The information contained on it is disposed on an absolutely accessible way. For this reason, managing the calls and tasks you need to do is very easy. The other feature that makes the NICE CXone a stellar experience is interrupting the flow of calls for while after the call ends, it saves the day.
What do you dislike about the product?
The inconsistency of when we answer the phone is confusing. Sometimes it rings, and we have to click, but sometimes it's automatically answered. I'd prefer if we didn't have ever to respond manually because the automatic answering function is perfect and precise.
What problems is the product solving and how is that benefiting you?
Our company needed a new system to substitute the old program to respond to calls from the field engineers.
Recommendations to others considering the product:
It's an easy-to-use phone application recommended to everyone. The interface is self-explanatory, making the navigation through it a stellar experience. Answering calls through it is simple and easy and very adaptable. I cannot stretch this enough on how smooth the manipulation of the tool is, and I surely recommend it to any company that needs to upgrade the system they use to make calls and contact distant people.
So far, so good
What do you like best about the product?
Compared with our prior vendor, I enjoy the ease of answering the call without a loud ringing noise in my ear each time.
What do you dislike about the product?
I don't like that the application must be in a separate window - it is not as simple toggle back & forth btwn windows. Also, when a person requests a call back, it's not always easy to tell at first that I'm listening to a recording. I also notice that it often gets stuck and doesn't give me a proper reading of agent availability/queue status.
What problems is the product solving and how is that benefiting you?
Overall it's simply less stressful without the added noise.
InContact is a powerful contact management tool for companies looking to grow and become stronger.
What do you like best about the product?
It is a tool that has all channels integrated, whether calls and chats are quickly and automatically. It has several mechanisms such as calls, chat, and other built-in features that can be easily accessed through interactive menus. Compared to the tool I used previously, I could see that the administrative part is more complex (reports with better quality) but easier to use. Through pre-built reports, I can quickly obtain important and detailed information that customers request about calls and chats received by the team. Another important point is the download of this information, which is done very quickly. Initially, I had a little difficulty when downloading recordings of incoming calls, but later I understood that these actions can be configured with different levels of access delimited by the contracting company.
What do you dislike about the product?
I don't know if this is due to some computer configuration, but sometimes the tool hangs for a while when receiving 2 or more chats. Another point I also miss is a more effective shutdown for people who don't have administrator access. Sometimes there may be failures in electricity, machines, or the internet and the agent remains connected even though they are no longer on the page. This can sometimes affect your project score.
What problems is the product solving and how is that benefiting you?
The management system is also intuitive and effective. I worked with tools that made it very difficult to carry out these activities. First of all, in administrative access, we have graphics and information on the home page allowing them to be personalized. This makes it easy to get a quick view of how the current situation is and how to act. With the inclusion of InContact, I could see improvements both in the technical part of the tool, such as in the quality of calls and recordings, as well as improvements in the tool's user perspective, as it is an easily accessible tool (it is a browser tool, it is not necessary to install anything ).
Recommendations to others considering the product:
It is very important to read the documents and training regarding InContact. As a tool that does a lot, you can get lost at first. But with practice, things get pretty easy. Also, pay attention to the reports, there are several ways to do them, so use the one that best fits your reality.
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