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Solid and stable
What do you like best about the product?
Platform is extremely stable. Very few disruptions. Great TAM!
What do you dislike about the product?
Support is little to be desired. No phone-in option. Email process is lengthy.
What problems is the product solving and how is that benefiting you?
TCPA product is extremely solid, not clunky, like others. Proven product.
This is very user friendly, structured, workforce optimized tool. I would recommend it to anyone!!
What do you like best about the product?
It helps with coaching to improve productivity. And you can pick the type of integrations you install with it.
What do you dislike about the product?
So far nothing. It's really easy to use and works with almost any type of integrated service. So far anyway!
What problems is the product solving and how is that benefiting you?
It's much easier to analyze and get accurate results from calls. Meaning I know how to better set performance levels for my team.
Amplifying productivity and integration with Fintech
What do you like best about the product?
The speed of signing in and getting to work. I like that it uploads fast and I can easily get started on my workday. Most of the other programs i use tend to take a bit longer. I like that you have a supervisory view option that allows you to see the productivity and how you compare to everyone else at the company. I use other programs that lack the ability to use this function. In the Fintech industry, products like this one are necessary in providing the most optimal experience for us consultants and our clients.
What do you dislike about the product?
The multiple screens and popups.
One thing that is missing is an all in one page. Often times the dialer will not notice thats its called the same person too many times. I feel like things should be easily navigated with just one screen to work on instead of multiple.
One thing that is missing is an all in one page. Often times the dialer will not notice thats its called the same person too many times. I feel like things should be easily navigated with just one screen to work on instead of multiple.
What problems is the product solving and how is that benefiting you?
I am using the app mainly for the dialer portion of it. It needs a few kinks worked on, including but not limited to the frequency of calling people. As i said in the comment before I think the system should know not to call more than 3 times. Ofthen times, I have realized that clients can become very upset if the dialer has called them multiple times in a day. especially if they are at work or just not really interested in our services.
Recommendations to others considering the product:
Just make sure you utilize all training materials. Also, there are a lot of other programs or utilities available on the site that will let you integrate more use of this product. I have watched the training videos; they were beneficial with knowing the functions of the application. You can check your work status in comparison to others in your company as well as where you stand for your personal goals. If your company is like mine, and you all have performance reviews and competitions the supervisory application from this program will allow you to see where you stand in real time.
It's generally been a good experience, little issues here and there but overall a good product.
What do you like best about the product?
Updates in real time, can see everyone's status and incoming calls right away. I also like that you can how much availability there currently is as well as a list of everyone that is online.
What do you dislike about the product?
Every now and then it can get stuck and needs to be refreshed but it happens fairly rare so it isn't a really big issue. I believe it happened to me twice over the course of a few months.
What problems is the product solving and how is that benefiting you?
The benefits of the product are in the fact that it makes a easy way of keeping in contact with your organization, seeing all of your colleagues and their statuses at the time, which solved the problem of having to contact each person individually to obtain that information.
Recommendations to others considering the product:
I would recommend NICE CXone, after using it for a few years now I can confirm it is one of, if not the most stable product of its kind. The reason I feel it's better than its competition is that I have friends at other companies and, based on what they have shared with me, it does not seem stability is the strongest attribute for them. They often have issues with their product freezing, missing calls and other similar issues, much more than I experienced with products from CXone. Therefore, if you are in a position to choose the product you'll be going with, I strongly recommend choosing NICE CXone products.
At our company, we often discuss the products we use to evaluate how they help us with our work and if there are issues. Rarely do we speak about issues with NICE CXone products, so this confirms the above and why I would recommend this product to anyone. There are monthly reviews of the products and reports containing reported issues, and the InContact widget is usually the last thing that comes into the conversation. So if you really want your employees to have an easy time using this type of product, I would recommend going with NICE CXone.
At our company, we often discuss the products we use to evaluate how they help us with our work and if there are issues. Rarely do we speak about issues with NICE CXone products, so this confirms the above and why I would recommend this product to anyone. There are monthly reviews of the products and reports containing reported issues, and the InContact widget is usually the last thing that comes into the conversation. So if you really want your employees to have an easy time using this type of product, I would recommend going with NICE CXone.
It has a few bugs and will sometimes drop calls randomly but it operates smooth and has good perks
What do you like best about the product?
The estimated time for transfers. And the easiness of the transfer system.
What do you dislike about the product?
Sometimes calls will randomly disconnect but other than that it is a good phone system.
What problems is the product solving and how is that benefiting you?
The benefits of transfer and wait times have durastically improved.
Pretty good tool for our day to day job.
What do you like best about the product?
The fact that is handy, it is always there and can aid me in my day-to-day tasks. Ease of access and simple enough that everyone can understand it, even the elderly.
We are using it in conjunction with ring central and it makes it much easier to link ring central with Salesforce.
The fact that it can dial in phone numbers with a different standard. Not sure if the feature lies with the our VoIP provider or if the widget does all the work but it is something that I am happy with.
We are using it in conjunction with ring central and it makes it much easier to link ring central with Salesforce.
The fact that it can dial in phone numbers with a different standard. Not sure if the feature lies with the our VoIP provider or if the widget does all the work but it is something that I am happy with.
What do you dislike about the product?
The interface looks a little outdated for 2021 and it could use a refresh. Sometimes the status bugs out and you don't realize it until you need it but it happens less and less as of later. However, when it does i need to be logged out by someone with higher privileges in the system or attempt to login from a different browser.
The password reset functionality could be a little improved as I had some headaches in the past while attempting to reset the password. It would simply not work from the widget.
When we passthrough audio from ring central and dial into zoom for example, the audio quality drops a lot and I'm not sure if it is related with our company's settings or how it is handled by the widget.
The password reset functionality could be a little improved as I had some headaches in the past while attempting to reset the password. It would simply not work from the widget.
When we passthrough audio from ring central and dial into zoom for example, the audio quality drops a lot and I'm not sure if it is related with our company's settings or how it is handled by the widget.
What problems is the product solving and how is that benefiting you?
In my Job, it aids me a lot in contacting my clients and reaching out my goals, to some degree it assists with some metering but that could be a false positive.
As I mentioned before it is a great tool to link ring central and Salesforce together, it is much easier to ring directly from. Salesforce and contact my clients.
I am much faster now calling the customer and simply clicking on their phone numbers rather than copying and pasting it in a different window and sometimes even getting lost in the process.
It is a little tool that almost always does it's job and you don't even realize how useful it is until you have to not use it anymore.
In a small sentence it makes me more efficient and I can use it's features to have multiple calls qued up.
As I mentioned before it is a great tool to link ring central and Salesforce together, it is much easier to ring directly from. Salesforce and contact my clients.
I am much faster now calling the customer and simply clicking on their phone numbers rather than copying and pasting it in a different window and sometimes even getting lost in the process.
It is a little tool that almost always does it's job and you don't even realize how useful it is until you have to not use it anymore.
In a small sentence it makes me more efficient and I can use it's features to have multiple calls qued up.
Recommendations to others considering the product:
Deep dive into it's features as it is quite reach on this topic.
Don't be scared to use it or consider it just another tool as it will in fact simplify your life instead of adding more headaches.
It can help in many ways, multiple qued calls, multiple sessions, internal dialing, you can see the teams and it's members and it will be really easy to access anyone.
If you run into issues where you can't switch your status, logout, if possible. If not ask someone with the right privileges to log you out.
If the page looks like it's refreshing constantly reopen the browser, these are the 2 bugs that I encountered but seem to appear less and less.
Don't be scared to use it or consider it just another tool as it will in fact simplify your life instead of adding more headaches.
It can help in many ways, multiple qued calls, multiple sessions, internal dialing, you can see the teams and it's members and it will be really easy to access anyone.
If you run into issues where you can't switch your status, logout, if possible. If not ask someone with the right privileges to log you out.
If the page looks like it's refreshing constantly reopen the browser, these are the 2 bugs that I encountered but seem to appear less and less.
service rarely needs a reset, it is dependable.
What do you like best about the product?
very simple to use, audio quality is pefect.
What do you dislike about the product?
sometimes, a reset is required, but could be due to ISP provider
What problems is the product solving and how is that benefiting you?
The service does not really solve a problem; rather it supports the need to foster client and prospect communications.
The widget works well most of the time. From time to time I find myself logged out.
What do you like best about the product?
It's simple and it works well. Widget integration on the Salesforce page is great. I use this tool to call customers via Ring Central.
What do you dislike about the product?
I find myself logged out intermittently. It's missing additional performance tracking. A UI update might help refresh the look.
What problems is the product solving and how is that benefiting you?
This is used to track agents availability, as well as practical use-cases (such as making calls).
Top of the line - Workforce Telephonic Application!
What do you like best about the product?
User-friendly interface and appearance while providing easy utilization for all users, from seasoned to a new hire. other tools used in sync with Company Lead Database.
What do you dislike about the product?
Open window of application doesnt stay forefront, an you must go back to app window to use, it should automatically become main window when in use especially when a call is incoming or answered.
What problems is the product solving and how is that benefiting you?
Speed and achievement are the benefits; intermittent lag and refresh app options are issues. Overall more productivity is achieved while staying on top of refreshed app and clearing Cache & cookies.
Recommendations to others considering the product:
its worth using, better than most dialer and telecom systems i have used in past call centers.
A simple and easy to navigate dialer system that offers a smooth experience for your team
What do you like best about the product?
The ability to transfer calls efficiently and toggle between hold/live without any disruptions
What do you dislike about the product?
Sometimes there are technical issues with the customer not being able to hear me
What problems is the product solving and how is that benefiting you?
The ability to receive live feedback from customers in a quick and efficient manner
Recommendations to others considering the product:
N/A
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