NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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Overall positive
What do you like best about the product?
The user experience is straightforward and clean.
What do you dislike about the product?
Sometimes it can be inconvenient, but overall it's not really an issue.
What problems is the product solving and how is that benefiting you?
Contacting and receiving calls from customers is consistently made more feasible and possible via the solutions provided through this service to us.
NICE is very convenient
What do you like best about the product?
I like best being able to have it all available on my desktop screen and can manuever quicker
What do you dislike about the product?
I didn't like the glitches when I wasn't able to get in sometimes or it would freeze or drop my calls.
What problems is the product solving and how is that benefiting you?
how to call internal numbers or tracking them down, being able to have access on information on who the caller is
Recommendations to others considering the product:
Make sure when using nice to always click to hang up a couple of times to release call.
One of the best CRM systems that I have used because of the ease and simplistic features.
What do you like best about the product?
The easy to operate format is great for everyday
What do you dislike about the product?
The stronger the wifi the stronger the connection
What problems is the product solving and how is that benefiting you?
I have control over the dialing which makes the task of contacting a person very quick.
Recommendations to others considering the product:
have good wifi connection
This program is easy to learn and use.
What do you like best about the product?
This program is very easy to navigate and making calls from a desk top is very convenient. You can also redial the last phone number you called and view hold times.
What do you dislike about the product?
sometime the program is slow but the creators are quick to fix any problems.
What problems is the product solving and how is that benefiting you?
its easy to log in and out and you can see how much impact you have on your team.
Recommendations to others considering the product:
its just a great service
Easy to use, great system!
What do you like best about the product?
Using INContact is very easy to use and is a great system!
What do you dislike about the product?
I've definitely experienced some technical issues that were incontact related so that's why it gets an 8 out of 10.
What problems is the product solving and how is that benefiting you?
I've solved issues by closing the system and then logging back in, reconnecting the internet or clearing cookies and cache.
Recommendations to others considering the product:
i think its great! easier to connect to integrated software rather than phone though
So many tools that help wit your work
What do you like best about the product?
The possibility of live monitor calls, check call history, check agent activity(present and past). That really helps to keep track of several details important for our operation
What do you dislike about the product?
Is not that user friendly it takes a few days to get use to it and take advantage of all its tools
What problems is the product solving and how is that benefiting you?
Call tracking and activity were a mess before nice incontact. Now we have tools that really help to monitor, see call history and even take and place calls for support everything in just one platform
Recommendations to others considering the product:
Please be specific, try to share as most as you can regarding your needs and what you expect from this service. Know your business better. one platform can help with several needs in just one place and that only translates into efficiency for your team members
Nice in ContactReview
What do you like best about the product?
I like that the software is easy to use and understand. By nice in contact being so seamless it allows me to provide an outstanding experience for my customers.
What do you dislike about the product?
Nice In contact has lots of errors that wont clear sometimes. I have to keep refreshing it until it works. The agent leg always fails during my first call. The clarity of the calls are poor at times.
What problems is the product solving and how is that benefiting you?
Im able to look at my schedule. and by being adherent to your schedule you're able to be here and available for customers.
Constantly Improving
What do you like best about the product?
Simple to use and if any issues occur, they are handle timely.
What do you dislike about the product?
Having issue consistently cause work to be delayed.
What problems is the product solving and how is that benefiting you?
Engaging with customers which benefits the company as a whole.
Amazing platform for daily use!
What do you like best about the product?
It's a really friendly platform for daily job. It helps a lot when it comes to calling and connecting hours! You can connect all workers trough this platform, see connection times, hours, lunch, training, set up meetings between people inside & outside company, it also can be connected trough salesforce which is even better to review the progress of work specially when it comes to customer support teams.
What do you dislike about the product?
Sometimes it can be down for minutes but it depends also from the VPN & Internet workers are using.
What problems is the product solving and how is that benefiting you?
Time solving, scheduling times, connection with people from all around the world, long calls without any break from lines, connecting people inside & outside the compnay on the same call.
Great Tool!
What do you like best about the product?
It is very easy to use as long as you can get connected to the VPN. You can also reach out to other parties such as interpreters while on hold with the customer.
What do you dislike about the product?
Calls can drop while still connected to the VPN and sometimes a call comes in too fast to be able to redial the customer.
What problems is the product solving and how is that benefiting you?
It connects you to customers state-wide and gives them one place to call for all their needs.
Recommendations to others considering the product:
Make sure you are connected to the VPN at all times.
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