External reviews
1,705 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Quality Assurance machine!
What do you like best about the product?
The interface is a bit “old school”, but once you get the hang of it - it’s incredibly easy to use! We use NICE to monitor calls for our call center and it provides information on the caller, the team member taking the call, and the exact call type (i.e. which department they call in to). We are in the process of switching to a new system, but only to consolidate systems between lines of business.
What do you dislike about the product?
It can be a bit slow when switching between functions. It certainly isn’t a deal breaker, but it could be faster.
What problems is the product solving and how is that benefiting you?
We are able to record and monitor calls coming in to and going out of our contact center for Quality’s Assurance purposes. When we roll our new processes, we are able to ensure employees are following the appropriate procedures.
A very good cloud based ACD system
What do you like best about the product?
InContact is very easy to use, the support is fantastic and responsive and definitely brings their best foot to the game.
What do you dislike about the product?
I will say that some of the interface can be a little clunky to look around. Reports, especially customized ones, can be a little hard to sort out but they are introducing new layouts/interfaces shortly to handle this so we do look forward to those issues being addressed.
What problems is the product solving and how is that benefiting you?
We need a solid and responsive call system for our support center. InContact provides a health of information in terms of individual agent details, call center data and SalesForce integration which is a great to our organization's success. The level of detail available is actually very surprising, in a good way.
Recommendations to others considering the product:
This is possibly one of the best "call center" softwares I've dealt with in my 20 years of working in this capacity. There are always things that could be better but inContact does take those and into account and works to improve the product. Their support is bar none the best from any ACD provider I've worked with. They are responsive both over the phone and via chat on their website.
NiceInContact
What do you like best about the product?
Its very easy to work with. was able to go right in and use with my contacts
What do you dislike about the product?
nothing specifically is there that I would say I dislike it is good product
What problems is the product solving and how is that benefiting you?
General contact use and followup
Recommendations to others considering the product:
None
A refreshing user Experience!
What do you like best about the product?
The dashboard makes important KPI data so easy to read and monitor!
What do you dislike about the product?
I have yet to find anything to dislike.
What problems is the product solving and how is that benefiting you?
It keeps the most important call center KPI data front and center. InContact has made it extremely easy to live monitor my staff!
No issues with InContact or it's Partners
What do you like best about the product?
The service you receive, the people are great and they actually care!
What do you dislike about the product?
There are times when it takes a while to get back to you.
What problems is the product solving and how is that benefiting you?
Business analytics
Recommendations to others considering the product:
NA at this time
showing 301 - 305