NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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verry good the people relly know their stuff
What do you like best about the product?
the helpful people i work with and their quick response in the event of an issue
What do you dislike about the product?
I can not really identify any issues that have come up
What problems is the product solving and how is that benefiting you?
the new reg f requierments
Recommendations to others considering the product:
if you are looking for a great and easy solution to your phone needs, this is the program for you
best sofphone on the market
What do you like best about the product?
easy implementation of the phone services across the entire company. so many easy to use features and functions.
What do you dislike about the product?
the call quality can suffer but its usually internet related. wish company would compensate for that kind of service behaviors
What problems is the product solving and how is that benefiting you?
everyone has a phone line and can be easy accessible. i am solving sales, account management, and customer support issues all at once
It has been an application that I have been using for few months and it has been great.
What do you like best about the product?
It automatically re-connects if there are any disrupts in power or network, so the customer does not face any issues that easily.
What do you dislike about the product?
Sometimes there is a lag when displaying the time or status on the RC Max.
What problems is the product solving and how is that benefiting you?
Just taking calls, chats and emails, have not used it to solve any other problems using it.
My wonderful experience of NICE CXone
What do you like best about the product?
Nice is very convenient and helpful to use
What do you dislike about the product?
Everything is excellent aside from the color of the template
What problems is the product solving and how is that benefiting you?
Can easily save a callback information
Recommendations to others considering the product:
I highly recommend the NICE CXone because it is easy and friendly user
Fantastic
What do you like best about the product?
I love the most is the clarity of the line and the way we make calls.
What do you dislike about the product?
I can not see any wrong with this special tool. Everything is almost perfect.
What problems is the product solving and how is that benefiting you?
I don't see any problem yet.
Recommendations to others considering the product:
This tool is simply amazing.
User friendly
What do you like best about the product?
You can change the theme color of the app.
What do you dislike about the product?
None so far. It is easy to use. Maybe add more choices of theme color.
What problems is the product solving and how is that benefiting you?
Making calls without lags
Recommendations to others considering the product:
Try using it as your primary tool
amazing
What do you like best about the product?
I love most of the different types of tagging
What do you dislike about the product?
It can take me a few attempts to get a report settings accurate and multiple screen pop up
What problems is the product solving and how is that benefiting you?
I like that I can custom create dashboards to review my team stats and performance on the phone
Recommendations to others considering the product:
Its been a good experienced, minor issues but overall good app
My experience using nice cxone
What do you like best about the product?
The user-friendliness and compatibility of the product that makes it easier to use the console.
What do you dislike about the product?
Frequent blank screens that need refreshing or clearing the cache
What problems is the product solving and how is that benefiting you?
I haven't encountered any significant problems. The benefits are the compact design of the console
Recommendations to others considering the product:
None as of the moment
Great experience with nice
What do you like best about the product?
I like the features of nice where we can schedule outbound calls to our clients
What do you dislike about the product?
not being able to save contacts to call for future dates
What problems is the product solving and how is that benefiting you?
It's very user-friendly! It's beneficial to our jobs, and this saves our time
Recommendations to others considering the product:
Nice is very user-friendly. It's easier to find the options you need, and you can even learn independently.
Great precise app!
What do you like best about the product?
What I like best is the feature where you can select the colors of the interface. Precise application and looks very simple. The quality is effective and efficient.
What do you dislike about the product?
Limited color of the interface only. The color that I want or is cool to my eyes is not included in the choice. But it is just okay. Maybe next time, the color will be improved by the developer.
What problems is the product solving and how is that benefiting you?
None at the moment. It is helpful, and looking forward to bringing comfort to our work. I am more productive than ever. This is perfect! I hope this will be permanent.
Recommendations to others considering the product:
I highly recommend this app to be used by all organizations as it is effortless to use.
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