NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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Nice Honest Revievw
What do you like best about the product?
The feature about Nice that makes this unique.
What do you dislike about the product?
The time that it load, its too slow. it could have been improved. there are sone disconnected calls but it can be reported
What problems is the product solving and how is that benefiting you?
There are times that it is not loading
Recommendations to others considering the product:
Utilize all the features so you can maximize the whole purpose of this tool.
Decent Product
What do you like best about the product?
The product is simple to use and easy to manage.
What do you dislike about the product?
It isn't as reliable as I would like it to be. sometimes it crashes and does not work.
What problems is the product solving and how is that benefiting you?
It's a good way to keep in touch with contacts.
It was smooth and helpful.
What do you like best about the product?
It allows us to change the color of the interface
What do you dislike about the product?
Some of the features are not working. Like after blue prompt
What problems is the product solving and how is that benefiting you?
The scheduled training/coaching. It allows us to log an activity.
Recommendations to others considering the product:
I would recommend Nice to my colleague because it's easy to use and helpful to everyone. It has a lot of features that helps us to do our job efficient.
Good but could be great
What do you like best about the product?
I love how easy it is to customize my own dash
What do you dislike about the product?
I feel like sometimes, when customizing a dash, it will glitch and not allow me to place an object on the screen where I would like it to be. Instead, it would be nice to place widgets wherever I like on the screen rather than having to fight the program auto-placing it.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our incoming calls in queue as well as keep up on our agents' statuses in order to be sure everyone is utilizing their time according to company policy
Incontact review
What do you like best about the product?
The queue management and dashboards you can create.
What do you dislike about the product?
Loading issues that sometimes occur while loading different reports.
What problems is the product solving and how is that benefiting you?
It's helping to allow us to monitor our queues and help avoid unwanted dispositions our agents use.
Recommendations to others considering the product:
Utilize all the tools you have and educate yourself on things you don't know already in the system.
New Update not the best but overall works well.
What do you like best about the product?
I like the ease of use when making calls via MAX
What do you dislike about the product?
The newest update has made it more difficult to navigate to the options I typically use as a supervisor.
What problems is the product solving and how is that benefiting you?
Having remote agents NICE is easily accessed by remote agents is very helpful.
Astoundingly Awesome
What do you like best about the product?
What I liked best about NICE CXone is that it is very user-friendly.
What do you dislike about the product?
One thing that I could dislike about NICE CXone is its lack of color choices.
What problems is the product solving and how is that benefiting you?
A problem that I encountered was figuring out and navigating quickly since it's a new feeling for me
Dialer Strategist
What do you like best about the product?
User interface is fairly straightforward and access to help documents on each page is great.
What do you dislike about the product?
Browser based can be laggy and unresponsive at times
What problems is the product solving and how is that benefiting you?
Using to provide outbound support to our business. Ability to manage outbound call flow.
Recommendations to others considering the product:
Establish point of contact early and make sure that you have access to support personal at all times. Follow up on tickets frequently
Positive experience so far with LiveVox as we've been using them for about 3 years.
What do you like best about the product?
Very responsive and down to earth customer service and account rep.
What do you dislike about the product?
Technical support is not always the most knowledgeable.
What problems is the product solving and how is that benefiting you?
IVR enhancements are the number one problems we are trying to solve with LiveVox's help. So far, we have been able to scale our IVR and portal to focus on two product lines with the knowledge that more are coming.
Recommendations to others considering the product:
Know the breakdown of how you would like the set up to be initiated as. For example, each LOB as a call center.
CMC Review
What do you like best about the product?
Multichannel solutions are an upside. Having a good account manager is awesome!
What do you dislike about the product?
Support process is very clunky and requires a lot of intervention on our part.
What problems is the product solving and how is that benefiting you?
We were able to blend inbound/outbound services to help solve for a large abandonment rate and this resulted in less complaints from patients and clients. We were able to solve for PCI compliance with secure payment capture.
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