NICE CXone Mpower
NICEExternal reviews
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IC System
What do you like best about the product?
All of the data that is provided to us. I also really enjoy seeing all of the new technology that we are going to start using in 2022. How easy the platform is to use in general.
What do you dislike about the product?
Right now the only thing i dislike about Livevox is the bill :)
What problems is the product solving and how is that benefiting you?
We are solving Reg F and how we are going to utilize the platform in the future for texting email etc... and having this technology keep us ahead of our competition.
Complete Contact Center Solution
What do you like best about the product?
LiveVox is a complete contact center solution that is easy to implement, with most features easily configured & maintained by a non-technical administrator.
What do you dislike about the product?
Training and documentation are comprehensive. I'd love to see this coupled with a personal sandbox for practice to enhance learning.
What problems is the product solving and how is that benefiting you?
We see a benefit in call routing with an easily configurable call flow & IVR that uses data intelligently and insights from call/screen recording & evaluation.
Recommendations to others considering the product:
Livevox is a comprehensive solution for Contact Centers - I'd strongly recommend implementing the complete suite of product offerings to take advantage of the power of an all in one solution.
NICE to everyone
What do you like best about the product?
What I like about NICE CXone is that you can schedule a callbacks to your customer or client. This tool helps me and my team mate to never missed a follow-ups! Kudos to that!
What do you dislike about the product?
Nothing much. Except the colored templates. I think you should have more options to make in classy.
What problems is the product solving and how is that benefiting you?
It helps the business to save time and effort. Instead of using two or three diferrent tools just to dial or call a number one tool is enough. For the employees part, they will never missed an inbound calls anymore because of the ring tone feature.
Recommendations to others considering the product:
For those business owners who needs an efficient, ease access I highly recommend to purchase Nice
Nice makes my work convenient
What do you like best about the product?
The nice has great features that make my work much convenient. And one of the best thing here is that you can document and make an appointment inside the software that will serve as a reminder for us.
What do you dislike about the product?
The downsides of this software is Sometimes it shows that call is connected but there is no voice from other side for few seconds. The connection in calls is quite a hassle because we can't understand each other.
What problems is the product solving and how is that benefiting you?
It lacks settings, more options to customize.
In some calls, it makes a loud noise when the phone is calling, like a machine gun.
Sometimes the number that shows up for the person who is receiving the call
In some calls, it makes a loud noise when the phone is calling, like a machine gun.
Sometimes the number that shows up for the person who is receiving the call
Recommendations to others considering the product:
Use NICE CXone if you are the person who needs a constant reminder for your outbound calls.
pretty buggy but usable if its all you've got.
What do you like best about the product?
The dashboard is good, and it updates every 5-10 seconds, so it's pretty up to date.
What do you dislike about the product?
The MAX function is so buggy. It crashes all the time, and it's hard to go for a full day without an issue.
What problems is the product solving and how is that benefiting you?
It's suitable for tracking your productivity for the day.
My LiveVox Experience
What do you like best about the product?
In my five years of experience working with LiveVox, my favorite part is how user-friendly their GUI is. Campaigns are easy to build, and the way they are created from the dialer file is easy to understand. In addition, they have beneficial features for analysis of dialing and offer a high level of control over the day-to-day processes.
What do you dislike about the product?
In my experience, the area where LiveVox could improve the most is in their support department. It can be a struggle to communicate with their support department who seem to lack attentiveness to the issue at hand.
What problems is the product solving and how is that benefiting you?
Very often, I use their reporting tools to solve problems that come up. These can range from finding opportunities for improvement to offering evidence to management when issues arise.
LiveVox has great potential.
What do you like best about the product?
The monitoring tool for OPS, the ability to segment out accounts, create our own call flows, and generate dialing rules specific to client needs.
What do you dislike about the product?
Real-time reporting, SMS/Email limits for agent views as well as reporting are difficult to obtain, and not all data is coming over. PDAS lag on rules.
What problems is the product solving and how is that benefiting you?
Reporting on SMS/Emails
Recommendations to others considering the product:
Make sure client requirements are clear and have LV QA anything created internally.
Interesting System
What do you like best about the product?
I like being able to have a search bar to search for the skill/person we are looking for.
What do you dislike about the product?
I don't particularly appreciate having to have an active call through skype to use it. I don't like not being able to transfer to extensions through it and instead having to call the whole number. It isn't that user-friendly, to be honest. I cant see the name of the person calling or who im speaking with whether it be an internal rep or a customer so it calls for awkward conversations and introductions.
What problems is the product solving and how is that benefiting you?
being able to see the numbers of calls in queue is nice. But really that's it.
Recommendations to others considering the product:
Dont use it
Great
What do you like best about the product?
we just switched to this and its been great. very user-friendly. It's been easy to get used to, and we haven't had any issues with it. I also like that you can see your team's statuses and reports etc
What do you dislike about the product?
i don't really dislike anything about it. Its been easy, good change, and no issues with it. we have no complaints and our managers really like it as well. We're happy!
What problems is the product solving and how is that benefiting you?
we started a new phone system, we're bettering our business processes, upgrading to newer technologies, and we really like it so far. we've only used it for a few months so far
inContact in the workplace
What do you like best about the product?
Since day one inContact has been one of the core tools we use in the workplace to call potential candidates. It has been easy to use and understand even for our newbies.
What do you dislike about the product?
Don't get me wrong everyone has flaws. Occasionally our in contact calls won't get through or receiving calls automatically are refused if you hit accept. However, as a whole inContact is a great product.
What problems is the product solving and how is that benefiting you?
Using an internal phone instead of using an associate's personal phone adds a layer of security and convenience on the go. Associates no longer have to use their personal numbers to contact candidates.
Recommendations to others considering the product:
If you need a work phone that is built into your work computer, in contact is for you.
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