External reviews
1,705 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good system
What do you like best about the product?
I love using the contact history report which allows my team to view the call metadata and listen to the call recording right from the system.
What do you dislike about the product?
I can sometimes be hard to download reports based off dispositions that are formatted in a consumable manner.
What problems is the product solving and how is that benefiting you?
We are able to easily track agent call states in one easy to use dashboard, which allows us to manage our floor easily.
Recommendations to others considering the product:
I would recommend it.
An industry leading solid ACD/IVR solution
What do you like best about the product?
NICE inContact's ACD/IVR solution is a solid industry leading solution that is flexible, scalable and allows for real time solutions to real time problems.
What do you dislike about the product?
The growth and stability in the area of the ACD/IVR solution offers very little to dislike.
What problems is the product solving and how is that benefiting you?
As a BPO we are able to manage our customers needs, wants and problems in a way that rarely disappoints. The flexibility of the ACD/IVR solution allows you to accomplish virtually anything that creative minds can imagine.
Recommendations to others considering the product:
Be as clear and transparent as possible when discussing your initial needs to ensure that there are no gaps during implementation.
Remote access from any where.
What do you like best about the product?
Able to do work anywhere, especially right now that our country in lockdown due to covid19. I was able to complete my projects for our new client and meet the scheduled implementation of their ACD/IVR for their EU contact centers.
What do you dislike about the product?
no option to keep the support page open until I log out. I personally use my laptop and I always lock it when I need to leave for a moment.
What problems is the product solving and how is that benefiting you?
I troubleshoot and implement changes in ACD/IVR. We also handle QOS issues. We provide how-to's on reporting. API troubleshooting for salesforce and Engage. basic set-up, provisioning and troubleshoot on softphones and IP desk phones.
Recommendations to others considering the product:
option to leave the support page open until logout.
This is my personal review after using Nice Incontact.
What do you like best about the product?
The nice InContact interface is easy to use, simple and help link is available on all the page, which makes us easy to get information whenever we have a doubt. The cloud technology environment on the application also make us comfortable to work from anywhere and anytime. The integration feature makes easy to work with other platform.
What do you dislike about the product?
As per my experience pulling report and comparing it is always a hard time to get accurate numbers.
What problems is the product solving and how is that benefiting you?
I solved CxOne related issue, users login issue, create report as per requirement, creating a user in incontact , creating and assigning the skills, create disposition and pulling audio recording.
Working on the Nice incontact makes possible to work remotely and quicker to apply the changes. The application also get update to new feature as the release is roles out.
Working on the Nice incontact makes possible to work remotely and quicker to apply the changes. The application also get update to new feature as the release is roles out.
Recommendations to others considering the product:
It is a good cloud base technology contact center application which is easy to user and comfortable. You also get help link on every page which make you understand better.
NICE is Nice!
What do you like best about the product?
The quickness we're able to gather and sift through large amounts of data.
What do you dislike about the product?
some of the customization can be difficult
What problems is the product solving and how is that benefiting you?
How to improve our response time and what's causing our teams to transfer calls to other departments
It has been a great pleasure working with inContact and my TAM
What do you like best about the product?
The quick response from my TAM and her knowledge and help
What do you dislike about the product?
I have had only positive experiences so far
What problems is the product solving and how is that benefiting you?
Being able to work remote is a huge opportunity
Customer Service Manager
What do you like best about the product?
I love that I can easily monitor our reps
What do you dislike about the product?
With our system not every call is recorded
What problems is the product solving and how is that benefiting you?
We are creating an easier system for our customers to contact us with. This helps us provide better customer service to our customers.
Recommendations to others considering the product:
I would recommend you get a full list of what Nice offers, this will allow you to understand the true value of the company. As well ask if you can have a rep assigned to your account. We have a rep for our account and they are quick, trustworthy and extremely helpful.
Great Contact Center platform
What do you like best about the product?
InContact is a great solution for call centers. The product was integrated quickly and is very user friendly. Support is quick to offer solutions when there are issues.
What do you dislike about the product?
TAMs changing frequently, and they are a hit or miss.
What problems is the product solving and how is that benefiting you?
Routing calls to 3 offices in 3 different timezones, ability to provide 24x5 phone support.
Light Commercial Order Management Project Manager
What do you like best about the product?
Easy to pull reports and get feedback on data for reps.
What do you dislike about the product?
Not easy to modify reports with data coming back for ease of reporting.
What problems is the product solving and how is that benefiting you?
Inbound call service level, Abandon Rate, Dispositions for call types.
Well balanced contact system
What do you like best about the product?
The way it handles and distributes incoming contacts is really smooth. The data collection and reports are what shine.
What do you dislike about the product?
its comparability with different web browsers, can cause issues with users.
What problems is the product solving and how is that benefiting you?
we have been able to maximize and problem solve our balance of workforce in our different call queues.
showing 241 - 250