NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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Very Informative application
What do you like best about the product?
I like the ability to see what the team is doing. I like the ability to monitor calls as they are happening.
What do you dislike about the product?
If I had to change one thing, it would be the constant updates.
What problems is the product solving and how is that benefiting you?
I am not solving a problem with LiveVox, I am being more efficient with LiveVox.
wonderful and great experience ever
What do you like best about the product?
made my work easy, helps me a lot to set up a call back
What do you dislike about the product?
I hope there is an option to disconnect the call when you receive an inbound call.
What problems is the product solving and how is that benefiting you?
For me, the most helpful feature of NICE CXone is the moment that you can save a callback note whenever you need it.
Recommendations to others considering the product:
I highly recommend the NICE CXone because it will help you make your work easier. Convenient and friendly user. You also have a lot of options to choose call disposition.
NICE CXone: Great Software
What do you like best about the product?
We can schedule a call, which we can maximize our time.
What do you dislike about the product?
I think the limited option for color template
What problems is the product solving and how is that benefiting you?
None so far, it's convenient to use
Recommendations to others considering the product:
I would suggest putting a "hang up option" every inbound call
Nice application
What do you like best about the product?
The view is slique and professional looking.
What do you dislike about the product?
Shortcut keys to end the call specially in case a ghost call has been received.
What problems is the product solving and how is that benefiting you?
No problems at the moment but it will be beneficial since it looks precise than the previous app that we use.
Recommendations to others considering the product:
I highly recomment this tool to all organization as it is very efficient.
Intermediate/ Advanced Excel Users Will Appreciate
What do you like best about the product?
The methodology is similar to Microsoft Excel.
What do you dislike about the product?
I am unfamiliar with the preset/preloaded metric naming conventions/ terminology.
What problems is the product solving and how is that benefiting you?
I'm pretty new to the LiveVox platform, so I've yet to solve problems per se; however, data processing seems to be much faster than Excel. Additionally, you can build different outputs relatively quickly.
LiveVox Administration is the main part of my day to day work.
What do you like best about the product?
Having a good LiveVox representative/ Technical Account manager to help us troubleshoot problems and find the best solutions is what I like best about LiveVox.
What do you dislike about the product?
I do not like how with every "upgrade" we seem to lose functionality. This loss of functionality is generally small changes to quality of life things, like losing the most efficient way to change niche settings.
What problems is the product solving and how is that benefiting you?
LiveVox is helping us to have visibility into the efficiency of our dialing stratgies through the use of readily available reports and products like Dashboards ( when it's working properly).
Recommendations to others considering the product:
Get ready to learn a lot of new things.
LiveVox has a great blend of usability and configurability, although troubleshooting can be slow
What do you like best about the product?
Almost every feature is configurable by the user, especially helpful for call flows and routing, and integration with internal or third party systems.
What do you dislike about the product?
Unfortunately when you have highly customized systems, troubleshooting issues can be nearly impossible. While I appreciate the customizability, the system doesn't always play well with the custom options it allows.
What problems is the product solving and how is that benefiting you?
With much trial and error we've managed to create a call center environment where we can optimize agent productivity and also truly target our operational strategies
Recommendations to others considering the product:
Really dig into the Configuration options, don't just roll with their out-of-the-box setup. With a little bit of learning and experimentation you can make the product do a lot.
LiveVox
What do you like best about the product?
LiveVox is user-friendly. The user hub provides documents that help with understanding the different components.
What do you dislike about the product?
The reporting tool needs to be more flexible with all of our data fields.
What problems is the product solving and how is that benefiting you?
We have started using SMS communication with our customers, and it is an excellent source to have.
It was super amazing and life changing
What do you like best about the product?
A lot of information and very detailed when it comes to reporting
What do you dislike about the product?
I think none so far we are still observing about the features
What problems is the product solving and how is that benefiting you?
Easy to track records. It's made my day more easier and good
Recommendations to others considering the product:
I informed them that Nice CXone is a user-friendly app and very detailed and satisfying. They do not regret using this app.
Great company with employees that want to help you achieve your goals
What do you like best about the product?
They excel at that they work with you to understand your goals and work with you to achieve them.
What do you dislike about the product?
They are not always the most efficient when it comes to troubleshooting issues.
What problems is the product solving and how is that benefiting you?
We initially have switched over to LiveVox to reduce our TCPA risk but have been able to add the SMS channel also.
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