NICE CXone Mpower
NICEExternal reviews
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Awesome
What do you like best about the product?
It's easy to navigate, and you can easily recognize everything.
What do you dislike about the product?
I think there's none, since everything is handy.
What problems is the product solving and how is that benefiting you?
There's a lot of benefits that you can use using Nice it's not just software, but it will help you to learn a lot.
Good Application, loving it
What do you like best about the product?
The way the associated or related cases comeup it makes it easier for us to provide them better assisance. Also when the conversation ends there comes a pop up where we can enter the details. Also the ease of seeing my schedule and the way there are multiple codes to display the work that I am doing.
It enhances my service skills, and it helps me work faster than usual, and also it solves the problem of having to ask customers all the details, and instead, here we have the details we need to verify them. It is improving my speed of working and has increased my productivity by almost more than 25%. It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions. al kd a vf
It enhances my service skills, and it helps me work faster than usual, and also it solves the problem of having to ask customers all the details, and instead, here we have the details we need to verify them. It is improving my speed of working and has increased my productivity by almost more than 25%. It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions. al kd a vf
What do you dislike about the product?
According to me the pop up where we pick the calls can be improved as if there is another pop up it is a little difficult to get back and answer the calls. and also it doesn't ring out loud on my computer and instead there is just a ring on my headset, other than that everything is pretty good.
What problems is the product solving and how is that benefiting you?
It enhances my service skills, and it helps me work faster than usual, and also it solves the problem of having to ask customers all the details, and instead, here we have the details we need to verify them. It is improving my speed of working and has increased my productivity by almost more than 25%.
It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions
It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions
Recommendations to others considering the product:
Everything has been working really good, there is quite a few things to suggest as most of them are self explainotory. Only thing I would suggest it use pop up screen and it will make it a lot easier to multi task if you have a extended display.
Good, clean system for tracking
What do you like best about the product?
I like the ability to track and switch between items in the system.
What do you dislike about the product?
it will log me out of my current selection randomly or if my computer screen goes black for a bit.
What problems is the product solving and how is that benefiting you?
Tracking systems for work, I have realized that it helps keep employees accountable for tracking their day to day activities
Nice cxone
What do you like best about the product?
Ability to see all agents status' at a quick glance
What do you dislike about the product?
The lag between the queue summary and the individual queues
What problems is the product solving and how is that benefiting you?
Provides the ability to track and monitor agents easily
Recommendations to others considering the product:
Easy OTB system to use
My experience have been pleasant.
What do you like best about the product?
NICE CXone is easy to navigate. The data tracking is beneficial in what I use CXone to do.
What do you dislike about the product?
I don't believe anything is missing. The CXone sometimes doesn't sync with Salesforce, but a quick restart dies the trick.
What problems is the product solving and how is that benefiting you?
The CXone is helping with the production of incoming and outcoming calls.
Nice Cx one is 1 of the greatest calling systems out there,& I have used Ring Central & Avaya before
What do you like best about the product?
The simplicity & reliability. I find that nice doesnt have any technical issues like I have experienced in the past with avaya or ring central. Nice is way more efficent.
What do you dislike about the product?
I cant think of anything I dislike about Nice. Everything is working great. Great job guys.
What problems is the product solving and how is that benefiting you?
I am inbound customer service & I get calls from people who need to order things that are listed in their catalog or online. Nice makes this job simple without issues.
It is what it was
What do you like best about the product?
Every aspect of it. Iy's lit. That joint be going. I can't imagine how you could possibly improve on sch a masterully executed software. Keep up the good work. Outstanding.
What do you dislike about the product?
There is nothimg that I dislike about it. I really enjoy the software. I do not have any xritiqoes on how to improve. It works perfectly and proficiently. Much netter than any previous programs that I've used.
What problems is the product solving and how is that benefiting you?
It is much better for monitoring agent calls, removing inactive agents when they're being called out and checking on agent hours for payroll. It is very convenient for me .
Recommendations to others considering the product:
N/A
Great Phone system
What do you like best about the product?
I think that Nice has some great features such as seeing all of the available colleagues that are on or off the phone so we can ensure the customers do not have super long wait times.
What do you dislike about the product?
Sometimes i will not be able to answer my phone, and it will make me restart my laptop and it will interrupt my day. Sometimes I will be talking, and it will randomly just drop a call and will have to start all over.
What problems is the product solving and how is that benefiting you?
Some of the problem I am solving is we are trying to why calls are being disconnected as well as not being able to pick up the phone some times if some one calls in.
CxOne
What do you like best about the product?
When login in is easy, when connecting everything in the sound is excellent, very simple I learn very quickly in moving around.
What do you dislike about the product?
There is no mute option on the headset. but other than that is great
What problems is the product solving and how is that benefiting you?
customer service outbound calls
Recommendations to others considering the product:
I would like to say that hospital remote where work great
Wonderfully adaptive
What do you like best about the product?
the ease of you and customization. it is well organized and works very well for everything that we need it used for.
What do you dislike about the product?
When it crashes, which is not often, it takes a bit of trouble shooting to fix but a senior user usually can get it right away
What problems is the product solving and how is that benefiting you?
the call system and the break system works well, keeps us contained.
Recommendations to others considering the product:
its easy to use.
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