NICE CXone Mpower
NICEExternal reviews
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NICE CXone - Very intuitive and reliable for business
What do you like best about the product?
It playes a crucial role in our work environment to staty connected with busniess clients situated around the world. It is reliable and easy to access for our empolyees with out any trouble. It alos provides the real time report to track the number of calls attended.
What do you dislike about the product?
It is bit hard to find the diadvantage of using this software, but I would like to suggest chnage the position of the mute button to somewhere else on the screen in order to avoid the confusion disconnect the call mistakenly.
What problems is the product solving and how is that benefiting you?
With the use of NICE CXOne we can attend the the calls from our clients and get the valuable feedback of our products. It has also been benefitted to trafer a calls in appropriate department in the perpose of escalation.
Simple and easy to use
What do you like best about the product?
The color profiles for each activity clearly indicate the what each employee is doing, and the simple and easy to use UI makes me doing my job smoothly.
What do you dislike about the product?
Although its simple to use, could use some easier navigation panels but its a minor issue.
What problems is the product solving and how is that benefiting you?
Just helps me stay online for my patient health care role.
The software we needed! A wonderful tool, simple and reliable
What do you like best about the product?
I have been working for about four months now, simple to use, no need to install additional programs on the pc.
What do you dislike about the product?
If the connection gets unstable, the software needs to be logged out and logged back in, which sometimes can take a little while
What problems is the product solving and how is that benefiting you?
Very easy to use, the integration has been seamless so far.
Recommendations to others considering the product:
n/a
Easy to use and self explanatory
What do you like best about the product?
The pop up feature, hard to miss visually,
What do you dislike about the product?
Can not change ring tone is ear pearcing
What problems is the product solving and how is that benefiting you?
N/A
easy and stress free
What do you like best about the product?
I like that it routes the phones calls to the right person. Its super easy to use,
What do you dislike about the product?
That if you forget to log off it and only click out of it you are still logged on.
What problems is the product solving and how is that benefiting you?
That the customers who call us are getting the first person available which allows us to them to get the best service.
Recommendations to others considering the product:
Great way to deliver great service and get easy reports
Nice in Contact review
What do you like best about the product?
The clarity of calls throughout max and how easy it is to navigate. Max is very easy to use once you know where all the buttons are which is why i recommend exploring it before jumpig in.
What do you dislike about the product?
To be honest, there is not really anything that I do not like. I have only had one issue with it but that was just some internal issues. we had a couple days wher e audio was choppy but it has since been fixed.
What problems is the product solving and how is that benefiting you?
helping the united states through the covid 19 pandemic. I personally am benefiting financially because it helps my job give me a position there for in turn giving me the opportunity to use it and work.
Recommendations to others considering the product:
Just take it slow; make sure you explore a little bit before you take off running. The software max which is implemented into nice is really easy to use and understand
Nice CXone has been a fantastic experience so far!
What do you like best about the product?
Super user friendly interface as well as just an overall seamless experience
What do you dislike about the product?
sometimes the website can bug out a little bit but that is normal with technology
What problems is the product solving and how is that benefiting you?
allows us to serve our customers more efficiently and house everything together
Recommendations to others considering the product:
realize embrace everything it offers and learn the system! will be so beneficial
How "nice" working with NICE has been, as a full time Customer Resolution Agent.
What do you like best about the product?
The NICE system is very interactive. I like how it has so many features all found in one place. It keeps track of my performance and shows how I compare with the others in my company.
What do you dislike about the product?
While no product is perfect, I honestly can not think of anything that I actually dislike about NICE. Except that I do not have it for my own use at home. I suppose one improvement could be to eliminate the on going need to sign into NICE throughout the day because it logs you out periodically.
What problems is the product solving and how is that benefiting you?
It is helping myself and others I work with to have a clear understanding of what metrics our performance is being measured upon. It allows us to look at our performance on a daily basis. Nice makes it easy to see what areas we are doing well in and which ones need improvement.
Better than any other Soft Phone
What do you like best about the product?
The ease of using the Soft Phone, the fact that it feels a lot more user friendly and not out of date, I would honestly recommend this to other businesses that use soft phones.
What do you dislike about the product?
There really isnt anything that I dislike about this, as I mentioned before, the soft phone is a lot more user friendly and I would highly recommend other places that do business with phones look into using this.
What problems is the product solving and how is that benefiting you?
I get to solve peoples everyday concerns and issues and a huge part of it is due to this system being so user friendly and smooth as far as operating goes. 10/10
Recommendations to others considering the product:
My advice would be to try it out and witness it being better than other programs.
Great program!!!
What do you like best about the product?
I like how fast and efficient the program is with no lags for incoming calls.
What do you dislike about the product?
I don't like that sometimes the connection is bad.
What problems is the product solving and how is that benefiting you?
I have realized if I am having any issues its best to restart the program.
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