NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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NICE CXone has been great! I use it daily and have had no issues at all, would definitly recommend.
What do you like best about the product?
I love the call tracking feature so I can keep track of my calls that day.
What do you dislike about the product?
It does not track incoming calls, that is the only thing I would change
What problems is the product solving and how is that benefiting you?
It is an easy way to measure our metrics!
Nice review
What do you like best about the product?
The system is self is organized, and you can easily access everything needed, I use this program at work ,and every time I get it set up, I haven't had any trouble with it.
What do you dislike about the product?
not really anything I dislike, everything seems to work well, It does not give me any problems when needing to use nice, I would only recommend to keep in update with the system so that it does not have any further bugs and it keeps working well the way it is now.
What problems is the product solving and how is that benefiting you?
I mentioned that I use NICE in my work area for phone calls, I have noticed that trouble shooting or restarting the program when I am having problems works well because it does not take me long to trouble shoot it when it is down or it freezes, it jump starts quick.
Love the system
What do you like best about the product?
It's simplistic, highly easy to navigate.
What do you dislike about the product?
I only dislike when i get booted out of it at random.
What problems is the product solving and how is that benefiting you?
It makes our job so much easier than going through having to root out calls ourselves
Good, but could be better
What do you like best about the product?
Aux codes and seeing how long I've been on break.
What do you dislike about the product?
I have to open CX one and then Salesforce to sign in. Sometimes I'm logged out for no reason and can't just log back in on my aux code. I have to go back to reopen CX one and then salesforce again. It should be one easy workflow instead of two.
What problems is the product solving and how is that benefiting you?
Sometimes, I'm logged out for no reason. I benefit from seeing how long I've been on a particular aux.
Recommendations to others considering the product:
Pay attention to your aux code
Better than Average Contact Center
What do you like best about the product?
There is easy access to skilling and dashboard creation.
What do you dislike about the product?
Reporting could be improved as it is not intuitive.
What problems is the product solving and how is that benefiting you?
Easy skilling of agents to divert calls to the appropriate people.
Crucial and works as expected
What do you like best about the product?
It gives me the visibility that I need, and all buttons on the main page are properly located.
What do you dislike about the product?
Currently, there is not a specific downside other than the fact that figuring out how to pull up reports is a bit of a hassle.
What problems is the product solving and how is that benefiting you?
We use it in a call center; we have customers call in to buy a product that we sell. Everything works smoothly 99% of the time; it keeps our production up by decreasing the dropped calls and leads since it works very well almost all the time.
Recommendations to others considering the product:
It is a very straightforward and easy-to-use tool. It will do what is expected of it and will be very efficient at it as well.
Working from home made easy
What do you like best about the product?
Calling our patients to help them with their appointments is smooth and straightforward.
What do you dislike about the product?
The only thing I don't like is that they don't have a widget form to appear on your screen to make the calling a little easier instead of going back and forth with the pages.
What problems is the product solving and how is that benefiting you?
What's been solved is we are getting more calls out to patients. What we benefit from the system is that we can search a department number with the same program without looking for a binder.
Recommendations to others considering the product:
Just remember that everything is been monitored.
ALL Superb! No hustle for contacting someone. Thanks for this experience!
What do you like best about the product?
No hustle. My experience here is likely awesome.
What do you dislike about the product?
I just dislike the time when I left my nice running. It automatically switches off.
What problems is the product solving and how is that benefiting you?
Benefits of doing the work done right away. The distro is all here. No garbled sounds from the other party.
Recommendations to others considering the product:
They should switch to Nice because it is really easy to use. No hustle.
NICE!
What do you like best about the product?
It is easy to use, and hardly any problems ever arise with this program. I also like that it alerts of new incoming notifications.
What do you dislike about the product?
I wish that it would show whole phone numbers instead of cutting the last digit off to make it easier for a callback.
What problems is the product solving and how is that benefiting you?
Just communication problems and benefits are that it keeps track and total of all calls.
Recommendations to others considering the product:
n/a
Great experience with NICE CXone
What do you like best about the product?
I like the easy user experience. It took no time at all to get the hang of it.
What do you dislike about the product?
The program will repeatedly crash throughout the workday.
What problems is the product solving and how is that benefiting you?
I can log in and out of various modes to help my employer with timekeeping and keep my paycheck accurate.
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