NICE CXone Mpower
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A great ancillary product for making and receiving phone calls for medical sales purposes.
What do you like best about the product?
Easy to use format with tags for metrics
What do you dislike about the product?
Inability to have personal line assigned
What problems is the product solving and how is that benefiting you?
Making patient calls to facilitate the sales process, along with taking payments or sharing other PHI on a HIPAA-compliant and secure recorded line. Although not directly integrated with our proprietary CRM software, it does allow the quality department to review our calls to ensure we are meeting privacy standards along with delivering an excellent customer service experience
Easy to work with!
What do you like best about the product?
I like that I can see all the ques and how each que is labeled. It's user friendly as well.
What do you dislike about the product?
Nothing really. It has the Help to help you understand.
What problems is the product solving and how is that benefiting you?
I don't like being timed out after awhile is all.
Recommendations to others considering the product:
It's all in one...meetings through Ring Central and video calls as well as stats for call que and much more.
Review
What do you like best about the product?
It is incredibly easy to use and efficient.
What do you dislike about the product?
The only issue I would say is the system issues every now and then.
What problems is the product solving and how is that benefiting you?
I am answering calls, chats, and sending emails.
Recommendations to others considering the product:
Familiarize yourself with all the funcitons and you'll have an easy time using it.
Very intuitive and easy to use
What do you like best about the product?
The user interface is nice. I also like the ability to customize the reports.
What do you dislike about the product?
The adherence on the RTA portion of intraday management.
What problems is the product solving and how is that benefiting you?
The ability to have the right number agents at the right time to answer our sales calls
User friendly and responsive app
What do you like best about the product?
Simple UI and minimalistic design, quite responsive
What do you dislike about the product?
Sometimes the break counter will start from 1 min instead of 0min.
What problems is the product solving and how is that benefiting you?
VOIP communication and quality of calls, transferability of calls.
Recommendations to others considering the product:
Very easy and responsive
NICE CXone was awesome. We used this application on our daily job!
What do you like best about the product?
From what i have experienced was the it was good. We used this application every day 5 days in a week. As a Quality Assurance Anaylst, this application helped us a lot. We used this to monitor calls, listen calls to our engineers, even if was a callback callback call. Inbound or outbound callls. Supervisors can also monitor the calls if it is queue or not. They can monitor and managed the queue. the best thing to have access it was when you have a supervisor access where in you can monitor calls for an engineer, even if it was a few months ago or we can also listen to a live calls while engineer talking to a colleague. So far this is the only application that we used in our LOB. We don't use other applications aside from the NICE incontct. my colleague's was also happy for using this application. We encourage you guys to use NICE Cxone in your business. so far so good as a new user of CXone. its the best application so far.
What do you dislike about the product?
I don't see any downside on this application. it really helped us a lot when doing our daily tasked. When listening to recorded calls for the engineers. I don't see any issues with NiCE Cxone. We were able to complete our task on time by using this application NICE CXone. All the necessary information was there, and it was really helpful. I've been using this application for more that two years. so it was a big help for us. The only challenge that we encounter was since all of our engineers are working from home, sometimes they report to us that they are having issues listening to the colleague using the nice Incontact. Not sure if that was through the connection of the colleague(caller) or on the engineer's side. But overall, it was a good application. it delivers a good satisfactory to our clients.
What problems is the product solving and how is that benefiting you?
This application helped us to be connected to our colleagues (Callers). Since we are working on an ITO Helpdesk Company, it brings us joy when delivering our job correctly. As Quality Assurance Analysts, we can listen to the calls even if that was recorded. We can also listen to live calls. Most of our calls related to password reset, unlock account, more on the troubleshooting, so it really helps us to get in touch with a colleague regards on the issue, unlike when they are being contacted using Teams or Skype, Nice Incontact was able to solve our problem when dealing with the callers.
Recommendations to others considering the product:
We recommend using NICE CXone. There is a lot of options that we can use on this application. We can listen to live calls, recorded calls, monitor queues. It was a big help to our business. We highly recommend this. Been using this application for more that 2 years and all of us using this application. Support, Supervisor and Engineers.
Critical operation contacted, Profit increased
What do you like best about the product?
My favorite part is I can able to divide the dashboards of different teams. I can see my peers as well with thier status. We have many statuses so that the clients could understand the current scenario and the routing also working well. It shows the time that how long we have been logged in hence improves productivity.
What do you dislike about the product?
If we have manual calling, you would be the best tool. and tool maximization is required then can be used to view in a better way, themes support also a good way of increasing customer base.
What problems is the product solving and how is that benefiting you?
We have critical operations to do, but we have to be in touch 24*7. Clients may call us anytime. So if we satisfy them hence, we have business running and profits to the pocket.
A solid experience with NICE CXone
What do you like best about the product?
Using NICE CXone is a compelling experience for the daily workflow. The interface is simple and easy to use. The information contained on it is disposed on an absolutely accessible way. For this reason, managing the calls and tasks you need to do is very easy. The other feature that makes the NICE CXone a stellar experience is interrupting the flow of calls for while after the call ends, it saves the day.
What do you dislike about the product?
The inconsistency of when we answer the phone is confusing. Sometimes it rings, and we have to click, but sometimes it's automatically answered. I'd prefer if we didn't have ever to respond manually because the automatic answering function is perfect and precise.
What problems is the product solving and how is that benefiting you?
Our company needed a new system to substitute the old program to respond to calls from the field engineers.
Recommendations to others considering the product:
It's an easy-to-use phone application recommended to everyone. The interface is self-explanatory, making the navigation through it a stellar experience. Answering calls through it is simple and easy and very adaptable. I cannot stretch this enough on how smooth the manipulation of the tool is, and I surely recommend it to any company that needs to upgrade the system they use to make calls and contact distant people.
The general experience is good.
What do you like best about the product?
It is easy to use as it does not requires installation
What do you dislike about the product?
the giagnose interface mustbe improved, also a way to generate logs to best troubleshoot issues, like poor connection, dropping calls.
What problems is the product solving and how is that benefiting you?
We have improved the telecom system, also eliminated phisical devices.
It make sense
What do you like best about the product?
Efficacy, costomer support, live chat...
What do you dislike about the product?
some times slow to respond, not responsive
What problems is the product solving and how is that benefiting you?
connecting with customers
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