NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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Great Product!
What do you like best about the product?
This product is intuitive and easy to maneuver
What do you dislike about the product?
sometimes it can time out and disconnect unexpectedly
What problems is the product solving and how is that benefiting you?
solving the issue of tracking adherence and usage of the product. It has the benefit of being easy to figure out and use
Good experience
What do you like best about the product?
Very user-friendly when you upload contacts.
What do you dislike about the product?
It does not normally saves the last page where you were working before.
What problems is the product solving and how is that benefiting you?
The scripting piece is easy and upload contacts even more.
Recommendations to others considering the product:
Give a try, it is easy to manage and beneficial for all levels in company.
Wonderful, when it works
What do you like best about the product?
I love the interface and how easy it is to use when it works.
What do you dislike about the product?
When the system doesn't work its a nightmare to try and fix. I often have issues using my microphone, logging in and calls dropping or being refused.
What problems is the product solving and how is that benefiting you?
i like having to accept the call. i also really like the choice of three ringtones. although more would hurt. I also love the fact that is auto-populates a call tracker for me
Very user friendly service. Would recomend!
What do you like best about the product?
The program is straightforward to learn, and I enjoy using it.
What do you dislike about the product?
I haven't had any problems with the program so far.
What problems is the product solving and how is that benefiting you?
This program helps me handle calls coming in and making calls to ensure I am able to help with my customers needs.
Limited experience thus far in NICE but all in all a great platform
What do you like best about the product?
I like the ease in finding the schedule for the day. It's also very helpful when putting PTO or time off. The simplicity and user-friendly dashboard have been key for me and my success.
What do you dislike about the product?
I think the platform has great functionality. However, the programming and user interface could use some updating to reflect a more modern look. The functionality is great, it can just use a modern touch and feel.
What problems is the product solving and how is that benefiting you?
I have worked on the membership service side for my company for over a year. It has always been difficult to schedule meetings, time off, etc. in the same place. To me, NICE solves these issues.
Recommendations to others considering the product:
I would reccomend folks demo the software before going in. The ease of onboarding is helpful for transitioning.
Simple and better than Avaya.
What do you like best about the product?
NICE CXone is an excellent tool every call center must have or implement for the agents; it is straightforward to use and easy to understand. It does not require multiple users and much information to connect with it. Plus, the amount of data that you can get from it is just great; you can track the status of the agent in real-time, get reports daily, and as well the functions that allow you to hear recorded calls and or hear live calls from the agents all in one excellent too, just amazing.
What do you dislike about the product?
The only thing that I can dislike about NICE CXone is the connectivity issues, it keeps on disconnecting the agent leg on the Max VCC tool now and then, but it is not a significant problem that will not allow you to complete your work.
What problems is the product solving and how is that benefiting you?
I usually use it to connect through Max VCC to take calls. Still, I also sometimes take care of a team, so I need to run some reports, hear live calls with the supervisor tool, and hear recorded calls from the ones that I can find from the many other reports you can find in the friendly Nice CXone interface. The real-time data you can get is perfect; you can identify many issues just from that.
Recommendations to others considering the product:
You should move to Nice CXone, it is a really good option to move and start using leaving old tools behind.
Easy to use!
What do you like best about the product?
I love how easy NICE is to use and how helpful it is. It really makes my job so much easier.
What do you dislike about the product?
I have yet to find anything that I dislike!
What problems is the product solving and how is that benefiting you?
I am able to log in and use my softphone, I can see and listen to my calls, which allows me to go back later and match a call with a case.
Recommendations to others considering the product:
I highly recommend CXone! It makes my job easier and will yours too!
nice
What do you like best about the product?
easy to use, very comfortable tool i will extremely recommend
What do you dislike about the product?
The system makes it very difficult to recover passwords if you don't have access to your email.
What problems is the product solving and how is that benefiting you?
Benefits are great. you can monitor your numbers and improve
Recommendations to others considering the product:
Enjoy!!
Perfect tool to work in corporate
What do you like best about the product?
PERFECT SYNCHRONIZATION
There is no time lapse while working on Nice-in contact. The sync between the keyboard and the screen works perfectly.
The other tool which I used to work on earlier on was having a time-lapse it was very inconvenient to work
There is no time lapse while working on Nice-in contact. The sync between the keyboard and the screen works perfectly.
The other tool which I used to work on earlier on was having a time-lapse it was very inconvenient to work
What do you dislike about the product?
The tab of VCC Nice in contact MAX does not stick on the screen, and agents get chat refused while working.
That should be stick to the screen as a sticky note
That should be stick to the screen as a sticky note
What problems is the product solving and how is that benefiting you?
With NICE CX one, we handle chat, which resolves customers' concerns and helps them get a satisfactory resolution for an Ecommerce company.
Absolutely!! Our business is doing wonders in the field with the help of NICE CX one
Absolutely!! Our business is doing wonders in the field with the help of NICE CX one
Recommendations to others considering the product:
It's a beautiful tool to use in the corporate field. It increases the productivity of the work and gives a clear picture of the people working
Easy to monitor real-time transactions, keep track of all the chats taken by the agents, also capture the real-time login data, which is very helpful
to track all the details in a very timely manner.
Easy to monitor real-time transactions, keep track of all the chats taken by the agents, also capture the real-time login data, which is very helpful
to track all the details in a very timely manner.
Great UI
What do you like best about the product?
I like that all the tabs are easily accessible on the left-hand side. You can navigate through each piece of the software without getting too lost or jumbled up.
What do you dislike about the product?
Sometimes the runtime on the software can give me issues. At times, it can take too long to load when you try to navigate from tab to tab too quickly. This can be improved.
What problems is the product solving and how is that benefiting you?
I am solving internal bug and user error issues within my company. I enjoy how calls are being recorded at times, so you can easily go back and refer to it. Great tool to use.
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