NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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Benefits of Use
What do you like best about the product?
Well the whole tool is comfortable and easy to use everything is well distributed and I never had a hard time at using it, I've never used a tool like this one. As for now I'm really happy with it.
What do you dislike about the product?
Well sometimes it crashes a lot which is not that common but when happens it's a little unlucky because I have to report the issue in case is affecting a lot my productivity
What problems is the product solving and how is that benefiting you?
Well it's a really useful tool, I've never struggled to find any option, I guess is friendly to every user and everyone can find out easily how to use it without help.
Recommendations to others considering the product:
Go ahead and try it!
organized and professional
What do you like best about the product?
Everything is great.I love this platform. It's organized and professional
What do you dislike about the product?
There is nothing to dislike. I love this platform. It's organized and professional
What problems is the product solving and how is that benefiting you?
I am solving the safety precautions for covid. There are lots of people infected and they need us.
positive
What do you like best about the product?
how it's integrated into salesforce. I like to
What do you dislike about the product?
it's buggy from time to time and sometimes needs to be refreshed
What problems is the product solving and how is that benefiting you?
I'm solving communication issues and benefiting from its integration with salesforce to perform my job in one place
Recommendations to others considering the product:
it's easy to integrate and use
Awesome!
What do you like best about the product?
I am able to also chat with the sales reps through incontact which is more organized
What do you dislike about the product?
everything works great thus far, no issues.
What problems is the product solving and how is that benefiting you?
we mainly are able to communicate with the sales reps while they are also on incoming sales calls, benefits are more organized and it does not freeze like google chat.
Fast, efficient and reliable
What do you like best about the product?
What I really like about Nice CXone is how fast the calls connect directly to the integrated phone, there is no need to have an additional softphone or a physical phone and then wait for the call to come in to accept it, just log in and the call will connect automatically reducing the probability of a dropped call.
What do you dislike about the product?
The calls are flowing like a charm, however, the chats are not quite fast, the window gets stuck when I move from one chat tab to another, it takes around 2-3 seconds to completely load the chat. It may not sound like a big-time, but dealing with 20-30 chats would seriously impact the performance stats.
What problems is the product solving and how is that benefiting you?
NICE CXone has drastically improved my performance as an agent, by having just one application running to handle the calls, my computer is running smoother, reducing the time I have to spend to continue with my call flow. Nice CXone has helped me to improve my performance as an employee.
really great interface
What do you like best about the product?
The expedient login capability. The ease of going available to aux and back to available. The ease and comfort in managing between organizations with the omnichannel routing.
What do you dislike about the product?
I cannot readily say there are any features about NICE CXone that I dislike. It is a very simple and concise interface.
What problems is the product solving and how is that benefiting you?
The ease and comfort in maneuvering between omni channels makes the system a great time management investment
and definitely increases productivity and also is key in my business performing better
and definitely increases productivity and also is key in my business performing better
CXone is a great program that I use for work and would be great fro anyone needing to communicate.
What do you like best about the product?
What i like the best is the different options that are provided.
What do you dislike about the product?
What I dislike is that sometimes the connection doesn't stay through.
What problems is the product solving and how is that benefiting you?
I use either Chrome or the Incognito if the connection does not go through, or I relog in
CXone
What do you like best about the product?
simple and convienient. User friendly interface.
What do you dislike about the product?
Need to log in via office 365 and does not have standalone exe
What problems is the product solving and how is that benefiting you?
1 device for all
Recommendations to others considering the product:
Download and try out CXone
Nice and Comfortable
What do you like best about the product?
Comfortable system to develop ourself at working, everything is distributed perfectly so it's smooth and easy to use, not hard to find the tools and everything I need
What do you dislike about the product?
Sometimes it gets really slow or maybe crashes for a few minutes buts rarely happens which is positive and i wouldn't say it's that bad but sometimes you need to be quick.
What problems is the product solving and how is that benefiting you?
Providing every kind of service to give the best attention to members gets worth using NICE CXone because it also provides a lot more productivity and performance.
Nice Review
What do you like best about the product?
It is very easy to use. Especially since they have added the scheduling aspect to the system.
What do you dislike about the product?
Honestly the only thing i dont like is that some calls it takes a while for the information to pop up, so sometimes youre already talking to a client without having the name first
What problems is the product solving and how is that benefiting you?
The scheduling problems i was having have been solved. I can do it right on my computer without even having to place a client on hold
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