NICE CXone Mpower
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NICE CXone
What do you like best about the product?
Very easy to use! It helps me keep track of my work time.
What do you dislike about the product?
The only thing I dislike is when it shows the message "Agent Crash."
What problems is the product solving and how is that benefiting you?
A lot of problems, it helps me give better customer service.
Amazing! Very easy to use and navigate.
What do you like best about the product?
I love that it is effortless to navigate. Whenever I experience an issue, they are happy to help me navigate through the problem and keep me updated throughout the process!
What do you dislike about the product?
The only thing that I can say I dislike is that sometimes I do experience some slowness, but ultimately I believe this can be blamed on my internet connection. Otherwise, no complaints!
What problems is the product solving and how is that benefiting you?
I can assist consumers in a fast and efficient way by connecting with them through real-life conversations. My performance as an expert has dramatically increased due to the ease of using NICE CXone!
:-)
What do you like best about the product?
I like how the control panel slides from the left.
What do you dislike about the product?
I'm not particularly fond of the way I have to view my team. Why is it under the "New" button?
What problems is the product solving and how is that benefiting you?
We are dealing with calls from our customers. Nice CXcone makes it easy to deal with a large amount of such calls.
Recommendations to others considering the product:
I cannot think of a specific thing to recommend, just that it is a nice piece of software.
Great product
What do you like best about the product?
This is great for both scheduling and an inter-connected phones system. Smooth and easy to navigate.
What do you dislike about the product?
Crashes occasionally and stays down for some time.
What problems is the product solving and how is that benefiting you?
It is incredibly easy to contact peers within our organization just by knowing their name.
Useful with Productivity
What do you like best about the product?
I like that this software has ways to document your productivity. This helps out with the company that I work for. They use this to rate our performance
What do you dislike about the product?
I have no cons with is product everything works good for me
What problems is the product solving and how is that benefiting you?
I have no serious issues. I think they are mostly user error
Recommendations to others considering the product:
keep updating with technology
It's okay for what it does
What do you like best about the product?
Nice cxone is easy to figure out. The user interface is easy to understand and straight to the point. I like the fact that it shows you the amount of calls in queue. There is also lots of helpful tools to keep track of your calls. I've never quite gotten a chance to utilize the "message" feature, so I am not sure how effictive or efficient it is. The "Agent Reports" tool allows for agents to see what skills or queues they have been placed into.
What do you dislike about the product?
From what I have gathered using this program at three different call center jobs is that it's full of bugs. Many times I get stuck in between aux states and it takes a while to initialize the softphone or just doesnt initialize at all. The main problem I've experienced with nice cxone is that I am unable to take calls sometimes due to it's erratic nature. Many times I find myself having to restart over 3 or 4 times to get to a point where I can receive or make a call. I have submitted numerous trouble tickets and missed hours of time due to issues with the softphone.
What problems is the product solving and how is that benefiting you?
I am able to take calls as well as make outbound calls to efficiently process cases at work. It keeps me from having to get a hard phone line and exposing my personal information to customers.
Recommendations to others considering the product:
If you run call center operations and are in search of a simple to use softphone or auto dialer this is a great product to utilize
Works when it wants but when it doesnt want to its a nightmare
What do you like best about the product?
The option to leave feedback through the app makes it quick to report issues
What do you dislike about the product?
The fact that some days the connection and sound work great on other days it is a literal headache
What problems is the product solving and how is that benefiting you?
I help customers get their needs to meet the benefits of NICE help cx communicate through multiple channels.
NICE is easy to navigate but the aesthetic/graphics aren't very pleasing to the eye.
What do you like best about the product?
The layout is super clean, and I believe that even my 5-year-old nephew could quickly figure out how to navigate the site.
What do you dislike about the product?
The visual nature of the website isn't attractive. Everything is very bold, and plain.
What problems is the product solving and how is that benefiting you?
NICE is assisting me with viewing my work schedule. It helps me to remain attentive. This is app is beneficial for the supervisors as it creates a more effortless flow for assigning timesheets for my colleagues and me.
Product and Service Delivery/Support is Top Notch
What do you like best about the product?
So far, I love the user experience with how powerful the training is to guide full usability of the platform and quick and courteous support is with issues.
What do you dislike about the product?
At the moment, there I do not have any specific dislikes. The platform and account management with our other business units have been great to make sure there are no dislikes that stay a dislike!
What problems is the product solving and how is that benefiting you?
Creating additional IVR's and lines for each business unit to offer phone support and unified connectivity between LOB's for calls and issues to work cohesively.
NICE CXone Overview
What do you like best about the product?
NICE incorporates many of the everyday standard sales tools into one platform. By doing this, it allows for a more effective and efficient sales process for Sales representatives.
What do you dislike about the product?
Requesting time off via NICE requires a separate log-in.
What problems is the product solving and how is that benefiting you?
NICE makes it easier to access client data with fewer keystrokes. When you're in busy mode, this goes a long way to saving time.
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