NICE CXone Mpower
NICEExternal reviews
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Easier Usage would be Nice
What do you like best about the product?
That I can Log in easy and I am able to Usually take calls for my job with no problem
What do you dislike about the product?
I don't like the fact that i have to switch between screens when i have to transfer some one and i already use 10 screens to do my job
What problems is the product solving and how is that benefiting you?
It's easier for all things related to be able to be used via this one place instead of multiple services
Recommendations to others considering the product:
do some training and familiarize yourself with the product and you'll easily be able to use it with a breeze.
Easy to use product
What do you like best about the product?
I really like how simple the login process is.
What do you dislike about the product?
I don't like how it sometimes doesn't work with my systems.
What problems is the product solving and how is that benefiting you?
Easier to stay in contact with clients.
Using incontact to take inbound calls
What do you like best about the product?
It was easy to use and very user friendly
What do you dislike about the product?
It was kind of unstable, it tended to get stuck a lot.
What problems is the product solving and how is that benefiting you?
Able to take inbound calls in an easy way, and able to route calls to other people, also we were able to get data for quality assurance
Recommendations to others considering the product:
It's a good tool for BPO inbounds
NICE Incontact
What do you like best about the product?
I really like the way that the features are laid out and easily accessible.
What do you dislike about the product?
The one thing that comes to mind as not favorable are the occasional laggy responses when trying to download reports.
What problems is the product solving and how is that benefiting you?
We are using the software to enable all of our call routing, skill management, quality assurance, and more
Recommendations to others considering the product:
Great system to use to control and monitor your contact center.
Some Great Products
What do you like best about the product?
Central is absolutely wonderful. It is easy to use and very fast. Managing users is easy and reporting is efficient. It is great to be able to login and be able to disable a user quickly. I also like that CXOne has since sign on which makes signing in simple.
What do you dislike about the product?
Some of there other software is antiquated and very difficult to function in. WorkForce Management and Engage need to be worked on. I find that they are both extremely slow and are not flexible enough to meet the needs of my unique call center. I wish Engage would be single sign on.
What problems is the product solving and how is that benefiting you?
One place for my agents to receive different types of contacts. We know have voicemail, email and call back that is in one place and works great. We have more accurate reporting which was an issue we had. The recording quality is much better and easy to access in CXOne.
Recommendations to others considering the product:
Pick a different QA program. Engage is very slow
NICE inContact
What do you like best about the product?
The QM Pro is an excellent tool for managing quality. Our quality has gone up 20% since implementing QM Pro.
What do you dislike about the product?
Even though there are excellent pre-built reports I would love to see more!
What problems is the product solving and how is that benefiting you?
With the NICE inContact callback feature we have reduced our ASA and our customer surveys have increased with great customer improvement.
Recommendations to others considering the product:
NICE inContact is an excellent vendor. The tool is easy to learn, read and use. Our productivity has greatly improved since implementing NICE.
Enjoy using inContact
What do you like best about the product?
I love all of the reporting capabilities
What do you dislike about the product?
They have a wide variety of metrics available.
What problems is the product solving and how is that benefiting you?
Reporting for our clients
Recommendations to others considering the product:
It is a great all in one system, easy reporting capabilities, easy quality control functionality. There are a lot of integration capabilities. Agents love it and find it easy to use as well.
NICE inContact Review
What do you like best about the product?
* Customer analytics dashboarding feature provides a solid overview of performance across key KPIs
* Straightforward and user-friendly UI makes navigation and usability a breeze
* Has a dedicated customer success team that is easy to reach by phone or chat
* Provides customization features to tailor fit the platform to your specific business needs
* AI and automation functionalities are a true innovation in the call center software space!
* Straightforward and user-friendly UI makes navigation and usability a breeze
* Has a dedicated customer success team that is easy to reach by phone or chat
* Provides customization features to tailor fit the platform to your specific business needs
* AI and automation functionalities are a true innovation in the call center software space!
What do you dislike about the product?
* Integration with key business applications could be made more straightforward
* Customizations can be difficult and time-consuming to set up
* Customizations can be difficult and time-consuming to set up
What problems is the product solving and how is that benefiting you?
The main business problem that NICE InContact is helping us solve is enabling scalability and traceability within the call center team. Overall, the main benefits of NICE inContact are improved customer service, reduced costs and overall business growth.
Recommendations to others considering the product:
Give it a try!
Its ok
What do you like best about the product?
No hard to navigate. Easy to install. Calls clear.
What do you dislike about the product?
Connections to calls. Dropped calls. Sound on some calls.
What problems is the product solving and how is that benefiting you?
Fast response from tech team.
Not my favorite dialer
What do you like best about the product?
it is an easy program to navigate and use
What do you dislike about the product?
It takes forever to connect to agent leg, it is spotty, sometimes it requires me to clear my cookies and data or else it wont let me in because it says my credentials are incorrect
What problems is the product solving and how is that benefiting you?
contacting customers is simple, i like that you have to push "hang up" 2 times to avoid a mistake
Recommendations to others considering the product:
It is not my favorite program, but it gets the job done and at least serves the purpose it is supposed to as a dialer
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