NICE CXone Mpower
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Great product with no bugs found in 2 years
What do you like best about the product?
The product is integrated as a widget with RingCentral, which we use to transfer calls or to get the ones from our customers. I've never had any issues with it.
What do you dislike about the product?
As previously mentioned, I've never had any issues with it and the product works fine.
What problems is the product solving and how is that benefiting you?
It is used at our company to transfer calls to RingCentral and to get the necessary CSATs for our management team to review.
Recenzie CXone -Cel mai bun produs
What do you like best about the product?
This product is easy tot use and I do nota get poate in the menus.We resolved the slow respinse with CXone.
What do you dislike about the product?
The suport response time is a bit slow but eventually they get the job done.
What problems is the product solving and how is that benefiting you?
With CXone we resolved the respinse time Isaura and the advantage ia that we cam get all the reports needed in tine.The old platforma was slow and buggy.
An excellent tool, when it works
What do you like best about the product?
It's effortless to use, most of the functions that I need to do my work correctly are very good at what they are supposed to do, it's very intuitive, and the distribution of the interface is well done.
What do you dislike about the product?
When something does not work, it keeps not working for long, and even if it's workarounds to avoid them, it's still suboptimal, and it delays or even interrupt the workflow.
What problems is the product solving and how is that benefiting you?
We can get in touch whit our clients in a very efficient way; we can contact other members or departments on our team quickly and solve communication issues; we get the tools to reach our providers and leaders depending on what we are working.
Recommendations to others considering the product:
Try to use it in a small team at first, trying to see if it could work; if you notice any needs that are not being met to try to solve them first; other than that, I think that is a great tool, and you should give it a chance.
Softphone that we use to take in calls.
What do you like best about the product?
Easy to use and user-friendly. The dashboard also shows the status of my colleagues, which is more accessible for everyone to see if someone is going over lunch or breaks.
What do you dislike about the product?
Letters and numbers are too small. I wish there would be an option for us to change the font or the background to make it much pleasing to the user's preference, like Facebook or Messenger dark mode.
What problems is the product solving and how is that benefiting you?
It's the softphone we use for our callers to reach us when customer service is needed. It is also the one we use to make outbound calls which makes our life and customer's life easier instead of them calling back to dial again and waiting for the queue. Having to do outbound calls using NICE CXone is convenient.
Recommendations to others considering the product:
User-friendly and easy access.
Not terrible, but not excellent
What do you like best about the product?
Audio is usually very good and doesn't even require me to use headphones/headphone mic to take calls. I like that the ringer is also loud enough for me to hear from a different room.
What do you dislike about the product?
I don't like that the leg connects after every call, and I have to manually disconnect it at the end of each call. If I forget, I am automatically connected to another call, which is inconvenient.
What problems is the product solving and how is that benefiting you?
I am able to receive calls from our customers, which is crucial in getting my job done. It is easy to put customers on hold or on mute, and I like the interface - everything I need is right up front.
Recommendations to others considering the product:
You will be able to have a lot of agents signed in at once, which lightens the load for all of your customer service associates. It splits the calls up pretty evenly, I believe, so one associate is not getting every single call. They will be put at the end of the queue until there are no other free agents.
Great company and awesome deals
What do you like best about the product?
The company provides its customers with recommendations. The company has provided radiology that better understands the call log in contact. The radiology can tell how many calls are made by our team, and separately, it provides the calls on hold and the missed ones. The company provides a work productivity log on every organization's information. Also, the setup for the learning is very good since it is easy, and there is no issue with the transitions. After a few days, the company's team members were able to train each other. The company provides the customers’ ability to interact in digital conversations and prefers brands that provide full-time support in the best way, faster, and with reduced effort.
What do you dislike about the product?
There is a serious problem with the application since it only works well with chrome. It might seem like it is not a big issue, but customers who use old laptops that do not come with chrome have to do something extra to have the application in their devices. The other challenge is clearing cookies when one longs in through chrome which is a chore.
What problems is the product solving and how is that benefiting you?
We have solved the overcrowded office with the company, and now workers are working remotely since some staff has been sent home- working remotely. Today the team loves the company's simplicity since it is convenient to work from home. The application solves the problem of overcrowding. It prevents the company from having overcrowded offices thus saving the employees' lives in this era of covid-19. It helps firms to remain compliant with MOH guidelines; maintaining social distance to avoid spreading coronavirus.
Recommendations to others considering the product:
Set Google Chrome as the default browser to avoid any possible issues.
Nice is used on a daily basis so my insights will provide value
What do you like best about the product?
The visibility of being able to see users in real-time.
What do you dislike about the product?
It's notifications are restricted and a call centre would benefit from using this.
What problems is the product solving and how is that benefiting you?
When you click on a user you are able to see a breakdown of there statuses for that day. Enabling you to manage behaviours better.
Recommendations to others considering the product:
Build a personal dashboard, it really does help manage teams better.
Easy to Use and Accesible
What do you like best about the product?
The NICE system is very user-friendly and not difficult to get a grasp of. I enjoyed utilizing the system while at my workplace. I think that it offers great features when needing to get into contact with our patients.
What do you dislike about the product?
I am not sure. I don't have anything negative to say towards NICE; there wasn't anything in particular that occurred.
What problems is the product solving and how is that benefiting you?
I am being able to be connected to patients and other representatives to make appointments etc.
Recommendations to others considering the product:
N/A
Nothing to complain about
What do you like best about the product?
the noise choies they give you when a customer hangs up or when you start dialing a call. They're very helpful. Although i've never used another system. It's useful
What do you dislike about the product?
I do not like the fact that we are not able to put our customers on hold while we are getting another call. It isn't helpful at all. I also do not like how often I have to log back in.
What problems is the product solving and how is that benefiting you?
You must be connected to a very good wifi for your customer to hear you clearly. Sometimes when i am connected to outsourced WIFI i am not able to use my microphone
NICE is NICE!
What do you like best about the product?
I like that shows how many available agents we have for each program. Also, that how much time we have spent on lunch, break, and working, etc. There are lots of NICE options!
What do you dislike about the product?
The only thing that I do not like is that I cannot see my metrics.
What problems is the product solving and how is that benefiting you?
It shows me how much time I am taking on my breaks, lunch, and personal time. I also love that I can see my evaluations and hear them.
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