NICE CXone Mpower
NICEExternal reviews
1,706 reviews
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Love NICE! Great for our team
What do you like best about the product?
What I enjoy the most about NICE is being able to show my call volume so I know when I need more agents to log in.
What do you dislike about the product?
For me the only down side I have with NICE is that when I have too much going on it can lag but its like .2 second lag.
What problems is the product solving and how is that benefiting you?
My company switched to this platform because its reliable. My agents no longer have to do things manually when we have a caller because NICE does everything we need.
Recommendations to others considering the product:
NICE gives you the opportunity to manage a lot of things at once.
Everyday use
What do you like best about the product?
EASY TO LOG ON TO. My job uses it for our ring central database
What do you dislike about the product?
It disconnects randomly sometimes. The disposition gets stuck also
What problems is the product solving and how is that benefiting you?
I use it to log on to my ring central
Recommendations to others considering the product:
I only use NICE to log onto my ring central profile. It is easy to access and user friendly
Consistent and Versatile
What do you like best about the product?
What I like best about nice is how it simplifies my job with it's ease of executing and maneuvering during my work flow. NICE allows me to dial, manage calls, access phone books, place people on hold, do conferences, schedule call backs, and more. The software is versatile, easy to use, and well organized. I have always felt like it makes my job more seamless and natural. I don't ever need to spend time getting the software to work. The NICE team is also very quick to respond if there are ever any outages.
What do you dislike about the product?
I don't dislike anything about Nice. If I could make a recommendation, it may be to just add more cosmetic customization options for a different look.
What problems is the product solving and how is that benefiting you?
The problem i'm solving in with NICE is the all the calling is done within a software that is very simple and easy to use. The main benefits I've realized are the call management tools, which are very helpful. Nice also allows for coworkers, supervisors, and managers communicate call reviews, schedules, and more.
Recommendations to others considering the product:
Easy to use and has a lot of versatile functions.
Seamless phone system for multiple users
What do you like best about the product?
I like that it has a virtual queue that we can see who would be next to receive a call. I also like that it has many options to chose for your availability status.
What do you dislike about the product?
Sometimes it drops calls, or puts us on refused. We have to shut down the program and computer in order to fix it, and sometimes it doesn't work
What problems is the product solving and how is that benefiting you?
allowing multiple users to work together, increasing our calls answered volume, ease of working from home.
Very NICE Tool
What do you like best about the product?
I like that everything is in one spot. Quick access to everything that needed.
What do you dislike about the product?
Not enough skins or color schemes to choose from.
What problems is the product solving and how is that benefiting you?
I use the software for chat assistance and a great that I'm able to receive chats side by side and to access quickly.
Recommendations to others considering the product:
I would say it will make your work-life so much easier.
Great System with Great Features
What do you like best about the product?
I like that I can custom create dashboards to view my team stats and performance on the phones. I appreciate the skills and user interface being simple and easy to manage for lots of users and teams. It's nice that you can make a lot of different unavailable reasons so you can have full visibility as to what my agents are doing when they are unavailable.
What do you dislike about the product?
I wish it was a tad easier to figure out how the custom reports work and how to get a report showing the information I'm looking for. It can take me a few attempts to get the report settings accurate. I also don't love that the pop up screen will lock me out and make me log back in fully. I may be able to tweak those settings but haven't figured it out yet.
What problems is the product solving and how is that benefiting you?
We are solving the issue of knowing what our agents are doing and tracking their performance. We are able to link tasks to the incontact software which is amazing. I love the ability to have visbility and manage my team fully!
Recommendations to others considering the product:
We have been able to do almost all that we need to with this software. I only wish reporting was a little bit easier but overall very satisfied.
The best
What do you like best about the product?
It is very thorough and straight to the point. Anyone can use it
What do you dislike about the product?
There is not really anything that I don't like
What problems is the product solving and how is that benefiting you?
I have no problems with the system at all
Recommendations to others considering the product:
Do not over think when using this. It is very simple and very easy to use. I have no problems and I use NICE 5 sometimes 6 days per week
Quick straightforward experience and clear call quality
What do you like best about the product?
Audio quality and i havent had any issues with calls disconnecting
What do you dislike about the product?
there is currently nothing that i dislike about this application
What problems is the product solving and how is that benefiting you?
I am helping coaches and clients who are optavia clients.
NICE inContact is fabulous
What do you like best about the product?
It is user friendly and easy to navigate. inContact is also a wonderful solution for telework, being able to log into inContact from anywhere solves issue for this business which is something that could hold back other services.it's a platform worth using!
What do you dislike about the product?
I didn't come across with any advertises yet.
What problems is the product solving and how is that benefiting you?
Most of the times I'm using it to make a calls to our business clients and it works absolutely perfect.We are able to answer our client phone calls faster due to them being softphones and the system is very responsive.We know have voicemail, email and call back that is in one place and works great. It is great to be able to login and be able to disable a user quickly.
to many glitches but not bad
What do you like best about the product?
that when it does load properly that it is clean cut and i can read a question at a time
What do you dislike about the product?
that when i click the back button than forward everything erases
What problems is the product solving and how is that benefiting you?
im able to take my clients through intake smoothly
and the benefit is i can do it a little faster without rushing
and the benefit is i can do it a little faster without rushing
Recommendations to others considering the product:
other than what ive mentioned its been smooth
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