NICE CXone Mpower
NICEExternal reviews
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convenient
What do you like best about the product?
i love incontact it's very simple to navigate. Helps keep in contact with patients, allows coworkers to transfer calls effectively to correct person without having to use number just a simple name search
What do you dislike about the product?
there is nothing i dislike about incontact
What problems is the product solving and how is that benefiting you?
we use incontact tom contact insurance companies to get authorization and we also use incontact to make sure our patients are getting proper care by doing follow up calls wellness check call and etc
Recommendations to others considering the product:
use this system very simple
Its great, never any issues.
What do you like best about the product?
Its easy to use, not complicated. It also easy to understand. A great way to get incontact with people. Id would much rather use NICE inContact than to use an actual phone. Whenever there is an issue they dont take minutes, hours, days to get to it and fix it. They are always hands on and get to the job very quickly and its very appreciated. If there's something wrong they get to it ASAP.
What do you dislike about the product?
Honestly I cant think of anything that i dislike. Its makes my job so much easier especially with the auto dialing or auto pick up. If i was to HAVE to pick something id dislike it would be the ring tones maybe lol thats about it though. EVery thing else is perfectly fine.
What problems is the product solving and how is that benefiting you?
Getting in contact with other people and companies easily. Being able to speak to people cleary and all the little things like putting them on hold ( if having to ) or if i need a bathroom break, or lunch etc etc. Those are definitely are appreciated because whenever we need a little break we have an option to use and click on to be able to take that break. Also if have a meeting we have an ption for that, also if we have to do a training we also have an potion for that. There's just so many things that we have to use if ever have to stop taking calls to do any of those things. If theres an option that is needed or an option that isnt there they wont hesitate to make it possible to have it there for us.
Recommendations to others considering the product:
I would advise to really take advantage of how easy you have it with NICE inContact. Also when being teached how to use NICE inContact to really pay attention because if not you wouldnt understand how to use it and it might seem all complicated to you.
Friendly user, not hard to get use to also i would recommended to all companies looking be better
What do you like best about the product?
how i can track my metrics, on rea time. also the way to transfer the call to another departments and how you can look a person by the group we are divided,
What do you dislike about the product?
sometimes incoming calls are not hang up properly, it is like you are finishing one call and the customer hungs up but you still have the other call so that it can affect your performance as an agent
What problems is the product solving and how is that benefiting you?
i can contact with everybody here on site and another site just in seconds, few clicks, all benefits helping when during the call making it easier
Recommendations to others considering the product:
bunch of reason, the most important, you will save time and you can track your agent
NICE inContact business review
What do you like best about the product?
the ability to see who is and isn't available to take calls. it is easy to transfer calls to other team members when you need assistance or they could better help the customer on the line. you can see which team members are on break, meeting, lunch, etc. in order to determine who to transfer the call to.
What do you dislike about the product?
sometimes connectivity issues, but may not necessarily be an inContact problem. sometimes when answering a transferred call from another department, the connection will break and the call will be lost altogether. i haven't come across many issues using inContact, the experience has been predominantly positive
What problems is the product solving and how is that benefiting you?
the ability to communicate with different departments. inContact allows you to take calls from customers and transfer them to the correct representative. it makes communication much easier between customer and employee. rather than communication through email and IM, i am able to speak with others while avoiding miscommunication through computers. overall, i would recommend inContact to another employer when looking for easy ways of communication.
Recommendations to others considering the product:
NICE inContact is a great way to connect team members and people throughout an organization when working remote or working in different departments. it's a great way for customer service to receive calls and transfer the client to the correct department in order to answer their question. it's also good to be able to transfer departments while the customer is on hold in order to transfer back to the customer with the answer they are looking for.
There should be an option to listen to voicemails, instead of going to auto attendant
What do you like best about the product?
Seeing the amount of inbound and outbound calls.
What do you dislike about the product?
When you have the auto answer off and the phone automatically answers the phone
What problems is the product solving and how is that benefiting you?
The benefit is being able to see when your coworkers are on the phone, available, out to lunch
Recommendations to others considering the product:
N/a a
Incontact is awesome
What do you like best about the product?
What I like best with Incontact is the user friendly settings and features like auto-answer, message and call notifications both audio and visual.
What do you dislike about the product?
Login and loading time at the start of the shift takes too long sometimes.
What problems is the product solving and how is that benefiting you?
We are solving human resource solution in many parts of US and other countries. Using Incontact has made our job easier and smoother.
Recommendations to others considering the product:
Yes, I highly recommend Incontact with your business solutions.
Daily Experience
What do you like best about the product?
I like the multi person communication, including warm and cold transfer along with three way calling has made my daily goal easier to achieve. I use Nice throughout my entire day making and receiving calls so it is an important part of my everyday. I appreciate the quickness as wells as the labeled unavailable options that keep a clear communication between my superiors and myself at a simple glance.
What do you dislike about the product?
N/A. There is nothing that I have to found to dislike
What problems is the product solving and how is that benefiting you?
I have realized being able to use Nice for multi person communication, including warm and cold transfer along with three way calling has made my daily goal easier to achieve
Recommendations to others considering the product:
n/a
Great training resource
What do you like best about the product?
As a trainer for new hire employees, who are now all remote, this is a great tool to be able to monitor call volume and new agent statistics. I also like how customizable the dashboard is so I can set it up to only see what it relevant to me.
What do you dislike about the product?
Have been using this program for about a month now, snd so far I have not really found anything to dislike.
What problems is the product solving and how is that benefiting you?
Seeing exactly where phone agents are needed in real time and being able to make adjustments to the individual queues as needed.
Incontact Review
What do you like best about the product?
Nice Incontact has a wide range of subject matter experts in different areas of the organization that are willing to help drive your business forward.
What do you dislike about the product?
We've had some struggle with their PC Dialer over the last few years. With that said the company has been committed to improving the technology and meets with our team regularly to make adjustments and improvements.
What problems is the product solving and how is that benefiting you?
Prior to using Incontact we struggled to track performance, easily report on our business and drive improvement with our staff. Nice has a growing number of tools and enhanced technology that allows us to remain flexible in an ever changing environment.
Recommendations to others considering the product:
Nice Incontact is always looking to push their technology forward. They have several different releases throughout the year that improve upon the existing tools or roll out new things that typically come as a direct result of their customers ideas.
Best softphone service in the world!
What do you like best about the product?
I like how easy it is to make calls and recieve them
What do you dislike about the product?
sometimes the website doesnt load properly.
What problems is the product solving and how is that benefiting you?
The problems i'm solving is taking calls
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