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Best Sale Tool I've Used
What do you like best about the product?
The ability look up other agents without having to open up any other software
What do you dislike about the product?
I wish that the connectivity with external devices such as phones was a little better integrated.
What problems is the product solving and how is that benefiting you?
NICE inContact makes the process of transferring customers to other agents and stores super easy
NICE inContact experience
What do you like best about the product?
The simplicity of functions within the program helps to review calls efficiently. It has a depth of functionality not available in other programs such as Talkdesk and Engage that we have used in the past.
What do you dislike about the product?
Programming forms sometimes have launch issues. Unable to zoom in on-screen capture feature.
What problems is the product solving and how is that benefiting you?
Nice helps to solve issues of locating calls and applications efficiently for review. It has helped make the team more efficient and simplified our auditing process.
Good service easy to use
What do you like best about the product?
I like the ease of use. I also like the way it's easily accessed from anywhere. I like that I can log in from anywhere or any computer. I also like that I can make conference calls and can transfer easily. Whenever I have a problem it is always addressed and fixed promptly as well.
What do you dislike about the product?
Sometimes the calls will refuse or drop due to connection. I dont like that it doesn't give us much reason when the calls get dropped.
What problems is the product solving and how is that benefiting you?
I can work remotely and comfortably. NICE makes it easy to connect with multiple people at once and with people all over. It's making it a lot easier to communicate and do business from anywhere.
Recommendations to others considering the product:
If you need a system that is easy to use and can get the job done i would reccomend using this service.
Newly onboarded to Nice inContact (CXOne)
What do you like best about the product?
Nice inContact has tons of products to choose from. They can spin up a solution to most contact center issues with more features than you realize. We're barely beginning to implement some products (WFM/ACD) and the handoff from sales rep to implementation manager to technical account manager was good and informative.
They allowed us to choose which items we needed 'a la carte' and were understanding when it came to adding more products in the future.
They allowed us to choose which items we needed 'a la carte' and were understanding when it came to adding more products in the future.
What do you dislike about the product?
Since Nice inContact is such a large company you're dealing with folks all around the U.S. with specialized functions, this can cause a lack of cross-functionality. I'm seeing this a small bit, but can speak at length about it since our work with them is just beginning.
We did have a little hiccup with our sales team understanding what we needed to accomplish which put us back about 30 days on our implementation plan.
There are far too many sign-ins. Sign in for our business unit, sign in for the support site, sign in for their training site. I think this is something they are working on but I would like to just access this all from one place on the primary sign-in.
We did have a little hiccup with our sales team understanding what we needed to accomplish which put us back about 30 days on our implementation plan.
There are far too many sign-ins. Sign in for our business unit, sign in for the support site, sign in for their training site. I think this is something they are working on but I would like to just access this all from one place on the primary sign-in.
What problems is the product solving and how is that benefiting you?
Trying to get more understanding around our telephony channel. Our previous platform provided very little data, visibility and customization we needed to be able to improve our SLA. Nice inContact gives us the granularity we need. This will help us make better real-time and long-term decisions on how to improve.
Recommendations to others considering the product:
If you're looking for a wide range of solutions for your contact center, this is a great company to take a look at.
I have not had any issues
What do you like best about the product?
it provides the stats of all calls which makes it easier to record
What do you dislike about the product?
The stats do not provide information as same time.
What problems is the product solving and how is that benefiting you?
Inbound, outbound collection and customer service calls
Experience Sharing
What do you like best about the product?
Easy to operate if someone is working from home or other remote places. Easy to track and maintain the logs of the call as well as additional information.
What do you dislike about the product?
Overall it's good. But, They need to improve the oversll performance.
What problems is the product solving and how is that benefiting you?
We solve the poor service quality of the calls by using Nice inContact.
Recommendations to others considering the product:
It's beneficial for the organization. I highly recommend this.
NICE inContact is a Pretty Nice System!
What do you like best about the product?
The interface is simple and navigation is easy and uncomplicated. I enjoying the benefit of scheduling my callbacks right in the system and the auto callbacks. The system didn't require a ton of training to begin operating it proficiently. Not complicated at all. I also like that it combines several activities into one system that helps to streamline my day and maximize my time. I can see my entire call history for the day; see when my co-workers are in a call or available for transfer; easily transfer my caller to the right destination or conference in another party that needs to be in on the conversation.
I have been told that the Hold music is better than the plane elevator music you hear most often when I have had to put my caller on Hold.
The disposition options are pretty easy to understand and apply the correct election based on what I am doing a the time.
So overall the system does a lot and does it quite well!
I have been told that the Hold music is better than the plane elevator music you hear most often when I have had to put my caller on Hold.
The disposition options are pretty easy to understand and apply the correct election based on what I am doing a the time.
So overall the system does a lot and does it quite well!
What do you dislike about the product?
I don't have any complaints about the system at this time because everything is pretty easy and the workflow is very simple.
What problems is the product solving and how is that benefiting you?
The call flow is easily manageable and employee stats are simple. It's easy to see who is doing what and at what time. I know when my co-workers are available and when they are not. I can see my entire call history and easily redial a caller if we are inadvertently disconnected. I also enjoy seeing my scheduled appointments that are coming up so that I can manage my time properly. I no longer have to refer to my calendar to know what appointments I have scheduled for the day. I also don't have to dial out to reach my scheduled appointments, the system does it which is pretty Nice! Did you notice my play on words there!?!
Overall, I would recommend the NICE inContact softphone system to any organization that would like an easy way to autodial, schedule appointments, and manage workforce and employee phone activities.
Overall, I would recommend the NICE inContact softphone system to any organization that would like an easy way to autodial, schedule appointments, and manage workforce and employee phone activities.
Nice inContact review
What do you like best about the product?
Setup is really cohesive and user-friendly.
What do you dislike about the product?
Phone system disconnects from server to much
What problems is the product solving and how is that benefiting you?
I have taught myself how to use the different depositions to my advantage.
Super easy to master
What do you like best about the product?
I like how customizable it is and how I can always make my call count smaller and bigger
What do you dislike about the product?
What I dislike is the fact that sometimes calls get stuck
What problems is the product solving and how is that benefiting you?
It's easier to answer calls in a timely manner
Solid app for VoIP connections
What do you like best about the product?
Very easy to use and set up, quality is always very high. I have never encountered any issues with dropped calls or dialing, which can sometimes be a pain when using VoIP services.
What do you dislike about the product?
There is what seems to be a feature that disconnects LEG every two hours or so. It can sometimes be not very pleasant having to reconnect. It can sometimes drop the connection, sometimes a pain to have to watch what it's doing.
What problems is the product solving and how is that benefiting you?
Lots of features are available, removes any of the negatives you might find. Super fast to pick up how to use.
Recommendations to others considering the product:
In my opinion, it is the go-to when it comes to VoIP session requirements. I've not seen another application that can provide the same service with the same ease of use.
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