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Nice System of Call
What do you like best about the product?
Quality agility of call, no faulty calls
What do you dislike about the product?
lack of a mute button before starting the call
What problems is the product solving and how is that benefiting you?
I need to make several calls, NICE helps me a lot
Recommendations to others considering the product:
Can use without fear, very well programmed system.
simple and works
What do you like best about the product?
simple for using. multiple features. ties in well with other applications
What do you dislike about the product?
can be glitchy at times or encounter delays
What problems is the product solving and how is that benefiting you?
used currently for receiving user emails and call distribution
pretty easy to navigate
What do you like best about the product?
the clock for breaks and lunches show exactly how much time you have left
What do you dislike about the product?
needs to have a be right back option for agent staus
What problems is the product solving and how is that benefiting you?
dispositioning is helpful for reporting and analytics
"NICE" is a nice change, and breath of fresh aiir.
What do you like best about the product?
I love how streamlined and user-friendly Nice is. Like ive mentioned before, Nice replaces a few different processes and system and uniquely jam packs them into 1 user friendly experience. Nice has cut down on a lot of time consuming processes that are now a thing of the past. Like the age old saying goes. "Time is money". The user interface is also very well implemented and simple for those of us who may not be as computer savvy as others
What do you dislike about the product?
So far, I haven't found anything in particular that I dislike about the Nice system. Besides this one minor issue that me and my team have came accross since we first started using the Nice sytem 1 week and a half ago. What we've noticed is that after a few hour of use, nice likes to long you out on it's own every so often. Other than that I really haven't experienced any issue with nice. Keep releasing regular updates and I can see my company using nice for years to come.
What problems is the product solving and how is that benefiting you?
Nice helps the company I work for streamline customer service solutions all in one place. Before, we had 2 or 3 different systems to do what Nice does in 1 complete system. Nice is also a really good way to make sure everyone included is engage and informed with what they are supposed to do at certain moment in any given day. The feature that allows you to set your status as availible or unavailible based on your current needs has proven to be very useful in my case, and I think it was a much needed addition to the Nice CXone sytem.
Recommendations to others considering the product:
Be prepared for a streamlined and simple experience that will take you and your team little to no time to get used to. You also should be able to replace a lot of old and outdated processes and systems that will in turn save your company a lot of money and time. For us NICE has been a breath of much needed fresh air for the majority of our company. A major part of our company deals directly with our customers via chat or direct phone calls. With that being said, we are able to put multiple streams of important information all in one place for everyone to easily see at any given point and time of the day.
The system is good, but it still has some shortcomings
What do you like best about the product?
1. The system is innovative and practical;
2. Great for working from home;
3. Be able to make outbound and inbound calls;
4. Be able to make transfers;
5. Schedule breaks;
6. Flexibility;
7. Being able to consult a break from co-workers;
8. Power programs breaks still in attendance;
2. Great for working from home;
3. Be able to make outbound and inbound calls;
4. Be able to make transfers;
5. Schedule breaks;
6. Flexibility;
7. Being able to consult a break from co-workers;
8. Power programs breaks still in attendance;
What do you dislike about the product?
1. Sometimes the right ones are punctured or silenced;
2. Problems with connection, even with internet working;
3. Sometimes the system crashes when returning from breaks;
4. Transfers from other assistants enter dumb, however the system is working pergetically;
5. Some calls have a 5 second delay, difficulty in contacting the customer;
6. The requirement to type +55 in all calls;
7. Not being able to set the caller ID with a default number, sometimes our customers receive the contact as "possible fraud";
2. Problems with connection, even with internet working;
3. Sometimes the system crashes when returning from breaks;
4. Transfers from other assistants enter dumb, however the system is working pergetically;
5. Some calls have a 5 second delay, difficulty in contacting the customer;
6. The requirement to type +55 in all calls;
7. Not being able to set the caller ID with a default number, sometimes our customers receive the contact as "possible fraud";
What problems is the product solving and how is that benefiting you?
1. Recognition of internet network in Brazil;
2. Connections with better quality;
3. Quick access;
3. Great quality in the links;
2. Connections with better quality;
3. Quick access;
3. Great quality in the links;
Recommendations to others considering the product:
1. Have a good internet and keep your computer up to date.
2. Clear cookies and history whenever possible.
3. Always refresh the page by pressing F5.
4. Always consult the customer queue.
5. Always keep your browser up to date.
6.Always make assisted transfers so as not to impact the next assistant's care.
7. Always update systems for Nice to work properly.
8. Easy access to information;
9. Intuitive interface;
10. pay attention to the times so as not to go out for breaks together with other users;
11. Fast system;
2. Clear cookies and history whenever possible.
3. Always refresh the page by pressing F5.
4. Always consult the customer queue.
5. Always keep your browser up to date.
6.Always make assisted transfers so as not to impact the next assistant's care.
7. Always update systems for Nice to work properly.
8. Easy access to information;
9. Intuitive interface;
10. pay attention to the times so as not to go out for breaks together with other users;
11. Fast system;
Fast, accurate and convenient
What do you like best about the product?
it helps me manage calls better by showing me who i need to dial.
What do you dislike about the product?
it can be slow when first loading it up.
What problems is the product solving and how is that benefiting you?
I am helping customers make appointments. We benefit from the timekeeping features.
NICE program
What do you like best about the product?
Everything seems to be working great.Nothing to complain about.
What do you dislike about the product?
Well, NICE; we use it to call patients it works very well. But one issue I have I don't know if it's my system or the program, but after a couple of hours on NICE, it will show "voice lagged," and it will log me off. Other than that, everything is excellent.
What problems is the product solving and how is that benefiting you?
The benefit I've seen with NICE is that we don't have to use our phones to contact patients. we can call from a program that shows them our company number, not just a random number
Recommendations to others considering the product:
everything is great
Great product - would recommend.
What do you like best about the product?
CXOne is user-friendly, modern and helps me to do my job with ease. I like how easy it is to locate contacts and check their availability before making the call.
What do you dislike about the product?
It does take some time to learn the system, but once you do, it is user-friendly. There have been some bugs here and there which have been quickly rectified once identified.
What problems is the product solving and how is that benefiting you?
Identifying how many representatives are available to take a call. Being able to determine how long wait time will be to speak to a certain department.
the lagging issues are what does not warrant a higher review
What do you like best about the product?
The many reporting options and the ability to monitor everything
What do you dislike about the product?
Slowness it is slow and sometimes times out - other times just randomly logs out
What problems is the product solving and how is that benefiting you?
Reviewing calls to ensure call quality is a major one
Overall Performance
What do you like best about the product?
There have been many features that have come out in the past years. More 3rd party vendors are integrating with NICE inContact, allowing room for having more options for customers.
What do you dislike about the product?
I would like to see more enhanced features for Agent for Salesforce (for classic and lightning versions). Upgrades should be automatic for Agents for SF.
I still have not seen any updated features yet.
NICE inContact report could also use some enhancement for their products.
I still have not seen any updated features yet.
NICE inContact report could also use some enhancement for their products.
What problems is the product solving and how is that benefiting you?
We need to provide quick solutions for our potential clients. Information and demos have been set up quickly to meet our needs. We have implemented over three new NICE inContact products this year to fit our client's requirements.
Recommendations to others considering the product:
Its definitely something that you should try for your call center needs. Many options can help your call center run smoothly.
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