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LogicMonitor
What do you like best about the product?
Cloud based. No onsite infrastructure to maintain outside of the LM hubs. Utilizes standard protocols to monitor infrastructure. As its internet based, setting up hubs outside the corporate network very easy. No VPNs, opening firewalls, etc.
What do you dislike about the product?
Interface takes a little getting used to but is pretty intuitive after some time in use. Dashboards are a little limited and difficult to get the actual information you want to display. Forecasting needs work.
What problems is the product solving and how is that benefiting you?
No onsite infrastructure makes backend support simple. No need to worry about monitoring going down and missing alerts.
Best Decision for Network Monitoring
What do you like best about the product?
- LogicMonitor Team
- Support Responsiveness and ownership
- Cutting edge technology
- Account Management Team interaction
- Great Documentation
- Ability to support most if not all types of different infrastructure
- Support Responsiveness and ownership
- Cutting edge technology
- Account Management Team interaction
- Great Documentation
- Ability to support most if not all types of different infrastructure
What do you dislike about the product?
- Frequent turn over in Account Management
- Reporting could use some fine-tuning
- Reporting could use some fine-tuning
What problems is the product solving and how is that benefiting you?
As we continue to participate in the enterprise space as an MSP, we found ourselves with software which did not fit the model we needed to provide to our clients. We had a business problem and needed a partner which not only could exceed them but also take ownership of new technologies, methods of monitoring and management, all while keeping the 'customer first' approach in mind.
Not only do we feel valued as a client, we are consistently impressed with LogicMonitor and their dedication in being a leading driver in the Network Monitoring world.
Not only do we feel valued as a client, we are consistently impressed with LogicMonitor and their dedication in being a leading driver in the Network Monitoring world.
Recommendations to others considering the product:
Give LogicMonitor and their team a legitimate shot. Ask about roadmap and comparisons to other products in the market to give yourself a level playing field of analysis when making a decision valuable to your business.
Logic monitor for the MSP
What do you like best about the product?
Ease of use, anywhere web availability.
What do you dislike about the product?
Need to work on the reporting tools, they are a bit limited.
What problems is the product solving and how is that benefiting you?
As an MSP, we need to see the whole environment when a problem arrises. Very often the initial reports in a case are symptoms, and the problem lies with a connected technology. Looking at the whole environment as part of the initial triage allows us to get our customers a faster resolution.
Recommendations to others considering the product:
Join the community.
LogicMonitor has evolved
What do you like best about the product?
Customer Support is amazing. The moment I don't know how to do something I can reach out and speak to an engineer within 5 minutes.
What do you dislike about the product?
Not much yet. Slow roll out of new features but not detrimental at all.
What problems is the product solving and how is that benefiting you?
Our clients are able to purchase parts when we see they are close to failure. Our clients are able to keep tabs on the outages and alert history to understand their network in depth.
Recommendations to others considering the product:
You have nothing to lose by giving them a try. Once you do that . . . you'll most likely be happy you did. There is much positive force to this company and it's product.
Technical Operations Manager
What do you like best about the product?
It is so easy to configure and use, though it can be daunting if you get too deep, too quickly. But the documentation and support will always come to your rescue quickly.
What do you dislike about the product?
Looking forward to more improvements in Dashboarding and Reporting. Would really like to see a report or feature around asset management.
Also, part of the problem such a full-featured product is that the initial tuning required is extensive to get a handle on.
Also, part of the problem such a full-featured product is that the initial tuning required is extensive to get a handle on.
What problems is the product solving and how is that benefiting you?
We are an MSP. We use LogicMonitor to alert us to issues in customer environments before the customer is aware of them. We have integrated LM into our case management system, allowing us to prioritize our responses and get LM under our Response SLA umbrella. We have begun using it for business intelligence gathering, allowing one client to identify two underperforming locations with rock-solid evidence. They are now slated for closure, which will improve the client's P&L.
Recommendations to others considering the product:
Look for an MSP that already has it set up, and contract with them. While it's easy to set up, it takes time. There are so many data points per device that take time to master. An MSP has it already mastered, and can further simplify your implementation process. They know what questions to ask, can share war stories and lessons learned, and bring best practices to your environment much more quickly.
LM Review for G2
What do you like best about the product?
DashBoard
Device Listing
Agent less
Datasoure creation using scripting language
Datasource Management
API
SAS Platform
Device specific Alert threshold configuration.
LM user management.
Device Listing
Agent less
Datasoure creation using scripting language
Datasource Management
API
SAS Platform
Device specific Alert threshold configuration.
LM user management.
What do you dislike about the product?
Need some more option for Alert propagation and some missing datasources like ElasticSearch
What problems is the product solving and how is that benefiting you?
Solved customised device specific threshold for Alert notification.
Reduced user management by using Roles.
Customised datasource creation using different scripting language added flexibility to create datasource on our own.
Reduced user management by using Roles.
Customised datasource creation using different scripting language added flexibility to create datasource on our own.
Recommendations to others considering the product:
SAS solution with huge advantage of monitoring all the latest application.
An essential partner
What do you like best about the product?
LogicMonitor is an essential part of our data center management.
What do you dislike about the product?
Honestly we're very happy with the product.
What problems is the product solving and how is that benefiting you?
Monitoring disk performance in a data center.
Great monitoring platform
What do you like best about the product?
The single best feature is the agentless architecture. It allows us to have a small footprint on our clients and makes deployment very quick. Our on-boarding times dropped substantially once we adopted logic monitor.
As our deployments matured the biggest win has been adaptability. The extensible nature of LM has allowed us to readjust as our needs and products evolve.
As our deployments matured the biggest win has been adaptability. The extensible nature of LM has allowed us to readjust as our needs and products evolve.
What do you dislike about the product?
Some technical choices I don't agree with. For example, using groovy as the default extension language steepens the learning curve since it's not a widely used language. I would of preferred python or ruby. But they do offer alternatives to groovy where possible so it's hasn't really been a blocker for us.
This year they've added tons of new features and there has been some pain in those areas (reporting comes to mind) but nothing that would affect core functionality.
This year they've added tons of new features and there has been some pain in those areas (reporting comes to mind) but nothing that would affect core functionality.
What problems is the product solving and how is that benefiting you?
Our business depends on proactively identifying problems and reacting to them before they become an outage. LM has delivered on that.
It has also improved customer confidence in our service. Letting customers into the monitoring platform and allowing them to see what we see has straightened the partnership with our clients. Because of the extensible nature and shared vision with our customers we can take their input and recommendations and integrate it into our monitoring package. About half of our custom monitoring has been recommended or requested by clients.
A natural consequence of long term performance data is being able to provide a longer term view of the health of our environment and demonstrate how our engagement has contributed to stability and performance.
It has also improved customer confidence in our service. Letting customers into the monitoring platform and allowing them to see what we see has straightened the partnership with our clients. Because of the extensible nature and shared vision with our customers we can take their input and recommendations and integrate it into our monitoring package. About half of our custom monitoring has been recommended or requested by clients.
A natural consequence of long term performance data is being able to provide a longer term view of the health of our environment and demonstrate how our engagement has contributed to stability and performance.
Recommendations to others considering the product:
The learning curve might be a little steep stick with it it's worth it.
Effective + Flexible + Reliable = Valuable
What do you like best about the product?
LogicMonitor works. Period. We've never been able to achieve this breadth of monitoring operations with so little administrative overhead.
What do you dislike about the product?
There is very little to dislike. If I had to pick something, it would be that I wish that more of the breadth of its feature-sets were available at lower price points.
What problems is the product solving and how is that benefiting you?
We have used LogicMonitor very successfully to unite compute, storage, networking, and cloud monitoring. This consistency has had a big positive impact on the efficiency of the respective teams.
Recommendations to others considering the product:
There is no such thing as a free lunch. LogicMonitor does not empower you to ignore or break the laws of physics, but it will be very effective if
1) Invest in building the specifics of your use-case
2) Accurately assign priority values to functionality
3) Invest in your deployment plan
1) Invest in building the specifics of your use-case
2) Accurately assign priority values to functionality
3) Invest in your deployment plan
Good product but requires elbow grease to get the most out of it
What do you like best about the product?
It's simple to add devices and setup basic monitoring. Other aspects such as ESXi, Nimble Array, and other device monitoring is simple to setup as well. It only requires an additional login to pull stats from vCenter, Nimble, etc.
WMI setup and Windows/Linux process monitoring is simple to setup once the basic monitoring is configured first.
Dashboards and graphs are incredibly useful once created.
WMI setup and Windows/Linux process monitoring is simple to setup once the basic monitoring is configured first.
Dashboards and graphs are incredibly useful once created.
What do you dislike about the product?
There are a couple of issues to be aware of:
- Limited Datastore support. Creating new data sources requires someone on your staff to be well versed in Logicmonitor graph and datasource creation as well as understanding SNMP, WMI, OIDs, etc. Asking Logicmonitor Support to create data sources is... a struggle at best. The queue to create datasources is anywhere from 6-18 months backed up unless you pay for Professional Services to have them even look and scope your request out.
- Alert Chains and Escalation rules are very powerful features but can quickly get out of hand as you create more and more chains and rules.
- The Devices UI is a love it or hate it situation. Several design choices were made to increase browser performance but sacrifices the ability to quickly traverse an all encompassing device tree.
- No Application Performance Monitoring (APM) comparable to New Relic or other providers. There is no agent that can be installed for deeper statistics.
- If you want to do more than basic monitoring and get the most out of the platform, you really need to devote personnel to understanding the backend, creating data sources, creating graphs, and so on.
- Limited Datastore support. Creating new data sources requires someone on your staff to be well versed in Logicmonitor graph and datasource creation as well as understanding SNMP, WMI, OIDs, etc. Asking Logicmonitor Support to create data sources is... a struggle at best. The queue to create datasources is anywhere from 6-18 months backed up unless you pay for Professional Services to have them even look and scope your request out.
- Alert Chains and Escalation rules are very powerful features but can quickly get out of hand as you create more and more chains and rules.
- The Devices UI is a love it or hate it situation. Several design choices were made to increase browser performance but sacrifices the ability to quickly traverse an all encompassing device tree.
- No Application Performance Monitoring (APM) comparable to New Relic or other providers. There is no agent that can be installed for deeper statistics.
- If you want to do more than basic monitoring and get the most out of the platform, you really need to devote personnel to understanding the backend, creating data sources, creating graphs, and so on.
What problems is the product solving and how is that benefiting you?
We needed to avoid time consuming tasks such as creating new device type of alerts, being able to create custom runbook text for NOC and for customers, as well as not having to maintain or manage the capacity of our monitor clusters & hardware.
Recommendations to others considering the product:
If you're using mainstream enterprise gear (Cisco, Juniper, Dell, Nimble, APC, and so on) in your environment, Logicmonitor should detect all data sources without an issue. If you have brands and manufacturers that are not as prevalent in the IT industry, I strongly recommend contacting Logicmonitor and inquire if data sources exist for your devices before risking a lengthy data source request.
If you plan to take advantage of the more advanced features, I strongly recommend having at least two staff members certified and well versed in the back end configuration settings for the platform.
If you plan to take advantage of the more advanced features, I strongly recommend having at least two staff members certified and well versed in the back end configuration settings for the platform.
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