Infrastructure Monitoring and Observability Platform
LogicMonitorReviews from AWS customer
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Joe Felix - Customer Success Manager Master!
What do you like best about the product?
The netscan tool is super helpful when onboarding our clients. Additionally Joe Felix as our Customer Success Manager has been wonderful to work with. I ALWAYS know that if we are ever in a real bind that I can reach out to him and get direction and assistance, he is awesome.
What do you dislike about the product?
Pricing for some of our clients can be tough!
What problems is the product solving and how is that benefiting you?
The netscan tool and dashboards are the most useful features for us
Logic Monitor Review
What do you like best about the product?
The ease of use and ability to navigate within the application make it simple to work within
I use this daily and have no ran into any issues
The forums are a great resource and plenty help to solving issues I don't have the answer to
I use this daily and have no ran into any issues
The forums are a great resource and plenty help to solving issues I don't have the answer to
What do you dislike about the product?
I feel like some of the UIs and tabs could use a visual overhaul
What problems is the product solving and how is that benefiting you?
The ability to easily monitor multiple cloud resources in one location while having accuracy
As a power user, I appreciate the flexibility the API offers to build our own experience w/ the data
What do you like best about the product?
LogicMonitor is so flexible I can do anything with it. I built a way to alert if my kids weren't spending enough time brushing their teeth. I've built hundreds of custom modules to monitor technology that is specific to our customers' needs. The question I most often get is, "Can LogicMonitor monitor _this_?" The answer is always, "Yes, it can, if the thing can be monitored."
What do you dislike about the product?
Their support is understaffed. Most of the time, my issues go beyond support's skills and have to go to a back end ticket, into which I have no visibilty. Those die on the vine as often as they are resolved. LM has been working on UIv4 for 4+ years and has still yet to roll it out with any success. What they have rolled out is buggy, lacks feature parity, and was obviously designed without any knowledge of how actual users work with the product or what they need the product to do. I was excited about Dexda, but the pricing structure makes it prohibitive. The thing it's supposed to solve for, too many alerts, is how it's billed. So the finances of it drive me to manually reduce my alert noise, which is why I would want Dexda in the first place.
What problems is the product solving and how is that benefiting you?
We've automated LM to the point where we can onboard customers very quickly, in a matter of hours in some cases.
MSP using LogicMonitor
What do you like best about the product?
Deployment is quick and easy. The different types of devices for which there are data sources means that pretty much no matter what the customer is running, we can monitor it. Dashboards are quick and easy.
What do you dislike about the product?
The new interface stinks. It's quirky. Hiding Datasources under LogicModules makes it more difficult to view the details.
Most annoying is navigation of the Resource Tree regardless of interface. If a device is in multiple high-level groups and you navigate backwards, it does not bring you to the folder structure that you used to navigate down.
Most annoying is navigation of the Resource Tree regardless of interface. If a device is in multiple high-level groups and you navigate backwards, it does not bring you to the folder structure that you used to navigate down.
What problems is the product solving and how is that benefiting you?
Scalability - we can easily add customers
Excellent Monitoring Platform
What do you like best about the product?
My favorite things about LogicMonitor are the incredible amount of pre-confgured templates available for use for all of our device types, how easy it is to find and deploy new devices, and the ability to create custom automatic monitoring profiles so that when new devices are joined to LogicMonitor that meet certain criteria the custom monitoring template is automatically assigned.
What do you dislike about the product?
Right now, LogicMonitor is going through a UI change which means different modules use a different UI and sometimes it's confusing when going through the different modules as the UI flips from classic to modern.
What problems is the product solving and how is that benefiting you?
LogicMonitor gives realtime alerts for any issues in our infrastructure that allows our technicians to identify the problem quickly and easily. Usually before a customer even knows there is a problem.
Logic Monitor
What do you like best about the product?
Logic Monitor just works out of the box. You don't have to babysit or do much to keep it running. The amount of useful data you get is 2nd to none.
What do you dislike about the product?
Adding new devices to logic monitor doesn't bring you to the hierarchy where you added it.
What problems is the product solving and how is that benefiting you?
Being able to monitor everything we throw at it
Powerfull platform
What do you like best about the product?
It is a really powerfull platform to monitor environments. We really like the easiness we can build and tweak device support as well the possibilities to proactively spot issues for our customers
What do you dislike about the product?
We are an MSP and use the platform as a multi-tenant platform. The platform seems not to be build as a real multi-tenant environment. You have to be really carefull to be sure you don't show data to other customers then where the data is coming from.
What problems is the product solving and how is that benefiting you?
LogicMonitor helps to deliver proactive managed services towards our customers. Because it is a Cloud Platform we don't have to maintain a lot of backend systems which helps us in our operational costs.
LogicMonitor is an incredibly powerful and versatile tool!
What do you like best about the product?
LM can provide grainular observabitliy into virtually any IT resource.
What do you dislike about the product?
Takes a fair amount of effort to fine tune simply beause of the vast amount of capabilities it has. That being said, the LM Support Team is readily available to assist with any questions along the way.
What problems is the product solving and how is that benefiting you?
Enhanced observability and reduction in tool sprawl. Elminates false positives expereienced with competing vendors.
Excellent ITOM Platform
What do you like best about the product?
LogicMonitor's interface is FAST. Coming from SolarWinds, it was shocking how fast LM could fetch and present data even when compared to an on prem alternative.
What do you dislike about the product?
Like all SaaS apps, not every feature is included in the base product and sometimes it has been unclear what new features would be included in our subscription.
What problems is the product solving and how is that benefiting you?
LM keeps eyes on all of our data center infrastructure and alerts us to outages before our users notice.
Full environment visibility
What do you like best about the product?
The fact that you can monitor every resource. One single pane of glass for the complete company!
What do you dislike about the product?
Some features are not that easy to set up, at times complex.
What problems is the product solving and how is that benefiting you?
One same view for all departments, one place to start the debugging of issues.
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