Infrastructure Monitoring and Observability Platform
LogicMonitorReviews from AWS customer
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It really does what they say
What do you like best about the product?
I like being able to dig under the hood and tweak all the settings. I also like how extensible the system is. LogicMonitor is opening us up to new monitoring opportunities with our customers. The API is also fantastic!
What do you dislike about the product?
Most of the things that I dislike about LogicMonitor are being fixed in the new UI that they are developing.
What problems is the product solving and how is that benefiting you?
We have used LogicMonitor to replace all our other monitoring tools. We have greatly consolidated our server footprint and have also reduced our ticket counts due to false positives that we were getting from our old monitoring platforms. Overall this system has allowed us to automate much of our tasks. We are now able to add devices to monitoring, create CMDB CI's in ServiceNow, and integrate them into Salesforce for billing. This tool has changed the face of our company!
Recommendations to others considering the product:
Do it!
Logicmonitor efficiency
What do you like best about the product?
It alerts us when devices or servers go down which helps us maintain stable environments for our clients.
What do you dislike about the product?
Big learning curve to fully utilize Logicmonitor in clients environment.
What problems is the product solving and how is that benefiting you?
24/7 monitoring on devices and servers. Keeps up to date on the health of all devices.
Fantastic monitoring tool for your full-stack!
What do you like best about the product?
LM comes with a bunch of pre-built "datasources" to help get you rolling early. But the fact that they provide great documentation and support to create your OWN datasources makes the product so much more viable for power-users. Out of the dozens of tickets I have opened with LM, I have never had an issue with Support not assisting me solve my problem!
What do you dislike about the product?
The frontend is a little dated. As of Jan-2020, they're actively working on improving the styling to make it more modern, so that's promising.
The limitations with collector sample timing is also somewhat disappointing. Currently, we can only sample a resource every 1 minute. For servers, this may not be an issue - but networking gear, 60 seconds is an eternity. Would be awesome to see improvements made to SNMP monitoring on specific network gear to allow for more granular sampling rate.
The limitations with collector sample timing is also somewhat disappointing. Currently, we can only sample a resource every 1 minute. For servers, this may not be an issue - but networking gear, 60 seconds is an eternity. Would be awesome to see improvements made to SNMP monitoring on specific network gear to allow for more granular sampling rate.
What problems is the product solving and how is that benefiting you?
Companies usually jump into deploying new technology without considering how to monitor and alert on it. LogicMonitor simplifies that process tremendously. But what most companies then fail to do is collect metrics on that data over time and analyze what is normal or an anomaly. With LM, that is baked in from the start.
We have used LM to see poor response times in services that we never knew were an issue - and resolved them!
We have used LM to see poor response times in services that we never knew were an issue - and resolved them!
Recommendations to others considering the product:
Be comfortable and familiar with scripting languages. The extensibility of LM is its truest power - being able to write custom datasources really exposes what it can do!
Logicmonitor, a review story
What do you like best about the product?
The flexibility of LM is quite good, property sources are fantastic for inventory.
What do you dislike about the product?
It's more difficult than I like to update instance level properties for creative use cases.
What problems is the product solving and how is that benefiting you?
Ingesting more information than we had with any other monitoring platform.
Recommendations to others considering the product:
It would be important to have multiple people willing to tweak the product to your needs.
Very fluid and extensible product!
What do you like best about the product?
My favorite part about LogicMonitor is the ease of extending my monitoring capabilities, and to be perfectly honest - the properties. The ability to manually and automatically create properties to "tag" almost anything in the portal is an under-appreciated feature.
What do you dislike about the product?
There are some UI changes that could be made, and it would be nice to see more consistency in the design / function of all parts of the portal (specifically I am thinking of LogicModules, Collectors, and Resource/Websites).
What problems is the product solving and how is that benefiting you?
We are monitoring 90+ of our customers inside of LogicMonitor and constantly expanding our monitoring footprint to proactively identify incidents prior to them becoming problems. One such example is monitoring GoDaddy CNAME records and the corresponding CNAME records in Route 53 (AWS), and alerting if there is a mismatch.
Recommendations to others considering the product:
Make sure you take time to identify who will be administrating the product, having a small team of 2-3 people as custodians of the portal helps keep it consistent and organized until automation can be applied to it.
Decent monitoring tool
What do you like best about the product?
We like that it has a lot of predefined datasources, so you can really start monitoring your infrastructure with minimal efforts. On the other hand, you can build your own datasources and start checking almost anything that you need.
What do you dislike about the product?
What we really need in LogicMonitor is an ability to get any text as datapoint result, send it in the alerts, and store it. For instance, it could be SQL server tables that we don't need/want to parse but we'd like to get them as is.
What problems is the product solving and how is that benefiting you?
LogicMonitor is our main monitoring tool that we use on a daily basis. It gives us visibility of our infrastructure and it's simply our essential tool.
Recommendations to others considering the product:
Learn how to develop your own datasources. This is essential if you want to use all features of LogicMonitor.
Simple to use, simple to deploy
What do you like best about the product?
The data source matching enables me to add any type of device and the tool dynamically matches the source from the cloud. The support levels are awesome and we can chat directly with support within seconds.
What do you dislike about the product?
The cost of licensing is quite high compared to some rivals
What problems is the product solving and how is that benefiting you?
We are helping our customers identify issues quickly and at times before they notice
Recommendations to others considering the product:
Get a trial and you will soon move to a full service
Very good experience
What do you like best about the product?
The SaaS model is great. We don't have to invest in management of the solution, nor development of the additional monitoring plans.
What do you dislike about the product?
Extracting data for reporting purposes is not as simple as one would like. It is not really a product issue, it is related to the amount of data that is collected, but still, it could be improved.
What problems is the product solving and how is that benefiting you?
It helps us make sure we have deep views of the systems we manage. It is very automated and reliable. The support we get is very good too.
Proactively Awesome
What do you like best about the product?
It's a very detailed monitoring system that allows my team to visualize and resolve issues before they actually become issues.
What do you dislike about the product?
Nada. LogicMonitor seems to check all the boxes for our purposes
What problems is the product solving and how is that benefiting you?
Config change management, Network and disk space usage, error counting... everything we need to proactively catch resolve issues
Recommendations to others considering the product:
Not only does LogicMonitor proactively monitor most devices out of the box, but the ability to customize datasources gives you full control over your entire environment. The alerting features integrated in LogicMonitor gives any organization the ability to customize rules and escalations, including web, text, email and phone updates. If performance is what you are seeking, LogicMonitor not only runs efficiently in any environment, but it will also monitor and report web, database, applications and infrastructure in real time. The collectors are easy to setup and 98% of the LogicMonitor environment run virtually by LogicMonitor. If you are seeking a pain free monitoring solution that can monitor usage and performance of physical infrastructure, applications, api, web and resources, then LogicMonitor is the perfect solution for any size organization and enterprise.
Excellent monitoring solution
What do you like best about the product?
The customisable dashboard makes it easy to have all the information that is important to you immediately available and has helped us to react quickly to problems as they develop rather than waiting to be raised.
What do you dislike about the product?
None that I have encountered, other solutions may do certain things slightly differently that may suit some better but I find LogicMonitor works well for us.
What problems is the product solving and how is that benefiting you?
Network and website outages mainly, we get visibility very quickly as potential issues develop allowing us to react and fix the problem before it really gets noticed.
Recommendations to others considering the product:
If you want something to use that is effective at what it does - look no further!
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